Harvey Donaldson & Gibson Chartered Surveyors Reviews 148

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, and helpful, making the entire process smooth and stress-free. Many appreciate the efficiency and speed of the service, particularly the quick turnaround for reports and prompt responses to inquiries. However, some people were dissatisfied with the service, citing issues with rude staff, a lack of knowledge, and reports containing inaccuracies that were not corrected. A few customers also experienced delays in receiving their home reports.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

People report positive experiences with service. Customers frequently praise the efficiency, professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the speedy and efficient responses.... See more

Customer service

Clients share positive opinions on customer service. Many customers found the staff to be professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thank you to Donna Shields, who came to our house to complete the Home Survey on our property. She made the whole experience easy and very straightforward by informing us exactly what it entaile... See more

Rated 5 out of 5 stars

Daniel was very professional and thorough with his inspection of the property. He was polite and kept us informed of what he was doing and what he was saying about the property. The report was produce... See more

Rated 5 out of 5 stars

Daniel carried out a home report survey at my property and from start to finish it was hassle free and so thorough. He was polite, corteous and really took the time to carry out his inspection and the... See more

Rated 5 out of 5 stars

Your speed in getting it booked in, done and written. India who came and completed it was very kind, highly professional and very reassuring. She explained and answered all my queries which I found... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

148 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Home Report

The surveyor was pleasant and efficient at his job. He was knowledgeable about the information passed on.
The process from start to finish was quick and informative.

February 5, 2026
Rated 5 out of 5 stars

Home Survey

A big thank you to Donna Shields, who came to our house to complete the Home Survey on our property. She made the whole experience easy and very straightforward by informing us exactly what it entailed and how long it would take to complete. We would highly recommend her services to others.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Andy scrimgeour is the best thing since…

Andy scrimgeour is the best thing since sliced bread! I was so happy with his service. Efficient, quick and fair! HDG are the best firm in Scotland for home reports and Andy is one of the reasons why. He deserves a pay rise!

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and friendly service

Had a really positive experience with Harvey, Donaldson & Gibson during my remortgage valuation. John, the surveyor, was great—friendly, helpful, and very respectful of my home. He explained everything clearly and made the whole process easy and stress-free. Would definitely recommend their service.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Poor Experience, Costly Error Avoided

I had a very disappointing experience with Harvey Donaldson & Gibson. The surveyor who visited my fully refurbished home was quite rude and abrupt throughout the inspection. To make matters worse, the valuation they gave was significantly below what the property was worth.

When I raised my concerns, the manager refused to take my call, which only added to the frustration. I had to go to great lengths to get in touch with a director directly via email. After a lot of back and forth, I was eventually issued a full refund, but only after a considerable amount of time and persistence.

I then had my property valued by a different company, and they came in £12,500 higher than Harvey Donaldson & Gibson’s figure. I went on to sell my home and achieved this higher price. Had I relied on the original valuation, I would have lost that money, as most buyers cannot afford to pay far over the home report value in Scotland.

Would not recommend. Poor service, poor attitude, and a poor outcome

October 8, 2024
Unprompted review

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