Head2bed Reviews 

The customer service with this Company is very poor. We ordered a bed at the beginning of Sept 2021. We expected a delay due to covid etc but had to continually chase for an update. Bed finally delivered on 9th Nov but was the wrong one. Manager blamed an "incompetent member of staff" which seemed a bit unprofessional. Was told we could keep original bed for now and the correct one would be ordered. Manager would get Haed2Bed (not the usual delivery Company) to deliver the correct one, assemble it and take away the old one. 28th January - bed delivered by another Company but they had no instructions to assemble or take the other bed away. Rang Head2bed and was told a Manager would call me back. Still waiting nearly 3 hours later. I appreciate that mistakes happen but the way they are dealt with shows you the type of Company you are dealing with. Not impressed at all.

In response to the Company's reply, it's interesting that I only received a call back (3 hours after my call) AFTER I had posted this review. Would I have received this if I hadn't posted this, hmmmm. I disagree that they have put their "heart & soul" into this issue. It's me that's had to continually chase for updates as nobody has taken ownership of this and the Company has just blamed other factors.

Chuffed Chuffed Chuffed ok so I had to wait a while for the wardrobes because of covid and transport problems, but wow it was worth the wait.
2 great guys delivered and installed the set of three wardrobes in no time at all, they just got on with it and took all the packing away as well.
The wardrobes were the Stylform MEROPE hinged and the quality and build is of top quality.
So happy these were half the price of what I was quoted locally.
They look great Thanks Head2Bed.

Beautiful , spacious wardrobe and the fitters were polite and got the wardrobe put together really quickly.

Fantastic experience .... great product that looks great in our bedroom.
The lads that fitted them were on time, very polite and tidy and in and out as quick as that.
Our whole experience was very positive and we would definately recommend Head2Bed to anyone thinking about using them.
I came across this company online when looking to replace our old bedroom furniture, I read the reviews which were very good, looked at the products and the pricing and decided to use them .... glad we did as it can be a bit of a lottery when shoping this way. M&G of Chertsey, Surrey 2021

I have just had a Stylform Florida wardrobe fitted and I am so pleased with it. It looks exactly as it does on the website and is very sturdy. The fitters were very efficient. It is always a worry to buy such large items without seeing them in person but I would highly recommend Head2bed. Whenever, I have contacted their customer service they have dealt with my emails immediately and were always friendly and courteous. Great service.

Great quality and amazing customer service.
Have purchased a Guardia Iris bed back in October with bedside tables and chest of drawers. It is expensive but the quality is there and I was very happy with my purchase. Also the delivery was perfectly on time.
Sabrina provided a lot of help during the purchase, sent multiple pictures of colors/details of the bed and also sent over samples to see the different colors. Also worth pointing our that I have never waited longer than a few minutes to speak with her on the phone.
There was a small imperfection on the bed frame: after I pointed that out to them they immediately took action and replaced the damaged part in a very reasonable time. Not only that but they also fixed one of the slats that I had accidentally broken.
All in was a great experience and I would highly recommend them.

I dealt with Sabrina from beginning to end. Firstly she called me back late on New Year’s Eve so that I could place my order and she was so very helpful from beginning to end. This company does great furniture and offers very good customer service. I would definitely use them again.

Great service, good communication. Fitters were good lads.
Yes would recommend Head2Bed absolutely.

Ordered an expensive bed and was given good and helpful advice by Sabrina. We were kept up to date on the progress of our order and it was delivered on the day it was promised. As I was assembling it myself, Sabrina sent me an email with helpfut hints for fitting the headboard which weren't mentioned in the instructions.
The bed is really good quality and we are pleased with it.
Thanks Head2bed. I can certainly recommend you.
Regards
Barrie Stevens

Fantastic quality furniture , fast delivery and extraordinarily efficient customer service

I don’t like the quality off wardarobe is very cheap for the money I paid. Very disappointed.

I am most impressed by the service I received. The wardrobe is excellent quality and the fitters were efficient, professional and friendly. I would thoroughly recommend the company

WORTH THE WAIT
Our bedroom furniture was due to be delivered the week after the country went into lockdown so obliviously it was cancelled. We had already decorated and removed all our old furniture ready for the new. After spending two months sleeping on the floor and using a box for a wardrobes our furniture was delivered and installed.
I can’t fault head2bed in any aspect from start to finish. Sabrina was fantastic, pre order we had endless questions about various ranges while we tried to decide, she was so helpful, then when the delivery was cancelled she couldn’t have been more professional. The build quality of the furniture is fantastic and installation in different circumstances (social distancing) was professional, painless and efficient. I can’t praise Head2bed highly enough as a company and individuals for brilliant customer service and fantastic furniture. Definitely worth the wait we couldn’t be more pleased Thank you

I bought a wardrobe years ago and now I wanted to add the matching drawers. I queried whether the drawers would fit in a door opening of 87cm instead of 90cm (The assembly team left the doors not fully opening blaming an uneven door ) but the response I received from Sabrina Vizziello (operations manager) was utterly rude. The way of addressing me and the wording on her emails was extremely impolite. There is so many ways of saying things without being rude. I won’t be liaising with them ever again and for sure won’t be recommending them.

There is not point in arguing with Sabrina, I have all the emails from fitters (wardrobe) they came 3 times to fit the wardrobe not due to uneven floors but due to missing/ wrong parts, broken glass. Papers from fitters never said anything about floors, that was the excuse given verbally. I never discussed with fitters anything about drawers, but Sabrina is saying I did, didn’t buy drawers previously I didn’t discussed drawers then as I wasn’t thinking to buy them at the time.

With this I end this discussion because people like this is not worth the time.

Thanks

Superb quality bed and very comfortable. The workmen who came to put the bed up were polite and efficient, too. I highly recommend Head2Bed.

Very good service from Head2Bed. Only thing was the requested samples had to be returned - they were very heavy & not cheap to return.....or for H2B to send to me in the first place. Really good website & ordering. The delivery & set up of the furniture first class.

Great looking bed and high quality material!

Sabrina has always been fantastic and very knowledgeable each time I contact her for ordering new or upgraded parts. Always a positive experience

We really love our new “floating” bed! Hasena Airon Lisio - Solid Oak Modern Bed. The quality is very good and the service by the delivery people was also really friendly. Managed to bring our delivery date forward as we said we would put the bed together ourselves. I would recommend Head2Bed for sure.