Great service. Found exactly what I needed on the website which was easy to navigate and my order arrived without delay a couple of days later. I'll definitely be using again and have no hesitation i... See more
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Ordered codliver oil capsules as had found these to be unavaiable from the offline chemist from which I had previously purchased them over several years. Package arrived in a couple of days. Very ha... See more
You keep emailing me saying there's a problem with my card so you can't fulfil my subscription. Funny it's only a problem when its the subscription, the card works perfectly well at all other times.... See more
Company replied
We waited in all day for a package as an email stated an actual delivery day but an exact time not guaranteed. It failed to arrive. The delivery tracking via the email was worse than useless. Updated... See more
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Company details
- Pharmaceutical Company
- Fitness and Nutrition Service
- Online Pharmacy
- Vitamin and Supplements Store
- Wellness Center
About HealthAid®
Written by the company
Mission Statement
Our Values - Customer Focused & Excellent Service
-
HealthAid® aims to offer world-class customer service, build stable business relationships based on trust, respect, and consistency, and create exceptional products that help enhance our customers' health and well-being. We are passionate about promoting diversity and maintaining high standards in all aspects of our business.
- Extensive, global distribution network.
- Highly professional, experienced sales team.
- World-class marketing and nutritional expertise.
- Manufactured from natural sources.
- Free from artificial additives, colouring, and flavourings.
- Free from yeast, gluten, salt, sugar, and dairy products.
- Many products are suitable for vegetarians and a growing number for vegans.
HealthAid® is an established and reputable brand that provides a wide range of high-quality health supplements. With over 40 years of experience in the Health and wellness industry, HealthAid® has gained a strong reputation for offering innovative, premium quality and affordable products.
The Brand is Supported by:
HealthAid® aims to offer world-class customer service, build stable business relationships based on trust, respect, and consistency, and create exceptional products that help enhance our customers' health and well-being. We are passionate about promoting diversity and maintaining high standards in all aspects of our business.
Where Possible, HealthAid® Products are:
We believe in using only the finest ingredients to create high-quality products, which are rigorously tested for purity and potency ensuring they match up to the high standards we expect from our products. HealthAid® range of skincare, haircare and bath products are produced without cruelty to animals and to the most effective modern formulations.
Contact info
HealthAid® House, Marlborough Hill, HA1 1UD, Harrow, Middlesex, United Kingdom
- +44 (0) 20 8426 3400
- sales@healthaid.co.uk
- www.healthaid.co.uk
4.3
Excellent
990 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Once I found what I wanted on website…
Once I found what I wanted on website all good. Quick delivery.
February 14, 2024
Reply from HealthAid®
Dear Mark,
Thank you very much for your review and glad you found the website easy to navigate and you are happy about the service.
Kind regards,
HealthAid Customer Service Team
Fast, trouble free delivery. Excellent vitamin-e soap.
Very quick and trouble free delivery. I've been using the vitamin e-soap and other vitamin-e products for over 20 years.
February 14, 2024
Reply from HealthAid®
Dear Jonathan,
Thank you for your excellent rating. Healthaid takes pride in customer satisfaction and we are very glad that we could satisfy you with our service.
Kind Regards
Healtahid Customer Service Team
chat answered swiftly and response to…
chat answered swiftly and response to order was excellent and advice given. Also very much appreciate the booklet provided with the order which is very handy as it shows a vast selection of great products, something you wouldn't always see online unless you searched for specifcally! Top class service and items arrived very well packaged and clean, excellent top marks!
February 13, 2024
Reply from HealthAid®
Dear Rachel,
We are glad that you are happy with our service. We try to provide the high quality products & service as the customer satisfaction has been our top most priority and we have full faith that you will be happy with your purchase. Looking forward to seeing you again.
Kind Regards,
HealthAid Customer Service Team
Product was delivered asap
February 12, 2024
Reply from HealthAid®
Dear Elvira,
Thank you so much for taking time to post your positive review .
We are very happy that you are pleased with our servcie and Look forward to serving you again.
Kind Regards
HealthAid Customer Service Team
Good choice for vegans
Only source i could see for vegan supplements - pleased you are there.
February 10, 2024
Reply from HealthAid®
Dear Sue,
Thank you for your review .We really appreciate you taking the time to share your rating with us. Glad you are happy with your purchase and the product was exactly what you required.
Kind regards,
HealthAid Customer Service Team
Excellent service and arrived on time
February 7, 2024
Reply from HealthAid®
Dear Anna,
Thanks for leaving us a review - we're glad to hear your order arrived quickly, and that you were pleased with our service.
Kind Regards,
HealthAid Customer Service Team
Everything correct
Everything correct.
I have had a good purchasing experience
February 12, 2024
Unprompted review
Reply from HealthAid®
Dear Mari,
Thank you for taking the time to review us.
We promise we will continue to work hard to earn and keep your trust.
Kind Regards,
HealthAid Customer Service Team
Very quick and easy allround thanks
February 3, 2024
Reply from HealthAid®
Dear Gill,
Thank you, we appreciate your review! It is our pleasure to provide you with the best service possible!
Kind Regards
HealthAid Customer Service Team
Health Aid always reliable
Health Aid always reliable
Halibut oil difficult to find in stores. Would recommend
February 2, 2024
Reply from HealthAid®
Dear Breanda ,
Thank you so much for the positive feedback ! We have made customer satisfaction our Top priority.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
DearLinda,
Thank you for your excellent rating. Healthaid takes pride in customer satisfaction and we are very glad that we could satisfy you with our service.
Kind Regards
Healtahid Customer Service Team
Reply from HealthAid®
Dear Customer,
Thank you for your review and we are very happy that you are pleased with the service and delivery.
Kind regards,
HealthAid Customer Service Team
Customer service is excellent
Customer service is excellent. I missed the Royal Mail delivery and had it forwarded to my local post office who never received it from the sorting office. Health Aid were brilliant and resent me a new order. Exact same thing happened again, and again Health Aid resent my order. They couldn't have been nicer and more helpful. I am definitely ordering from them again. Their Magnesium products are the best!
February 5, 2023
Unprompted review
Reply from HealthAid®
Dear F Revel,
Thank you for your feedback.
We’re delighted to hear that we met your expectations and that you are pleased with your purchase. . We deeply value your relationship with our Company and are committed to providing you with the highest level of service.
Kind Regards
Health Aid Customer Service Team
Reply from HealthAid®
Dear Sonia,
Thank you for your review , glad that you are happy with our service and we look forward to seeing you back for your future orders.
Kind Regards,
HealthAid Customer Service Team
Satisfied.
January 22, 2024
Reply from HealthAid®
Dear Munirah,
Thank you for taking the time to leave us your review, it is appreciated.
Kind regards,
HealthAid Customer Service Team
Good service
January 20, 2024
Reply from HealthAid®
Dear C Simpson,
Thanks for leaving us a review - we're glad to hear your order arrived quickly, and that you were pleased with our service.
Kind regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Mr Adrian,
Thank you for taking the time to leave us your review. We are glad you are happy with the delivery & we could offer you the service you required.
Kind Regards,
HealthAid Customer Service Team
Excellent products and service.
January 23, 2024
Unprompted review
Reply from HealthAid®
Dear Sam,
Thank you for your 5 star review ! We look forward to seeing you back.
Kind Regards,
HealthAid Customer Service Team
Excellent range of health products
Excellent range of health products. Good supporting information. Fast delivery service. Well packaged.
January 15, 2024
Reply from HealthAid®
Dear Andrea,
We are glad that you are happy with your purchase. We try to provide the high quality products with the best customer service, as the customer satisfaction has been our top most priority. Looking forward to seeing you again.
Kind Regards,
HealthAid Customer Service Team
Still i didnt receive product in UAE.
Still i didnt receive product in UAE.
Worst experience of my life.
October 25, 2023
Reply from HealthAid®
Dear Malik,
We deeply regret to learn about the challenges you're facing in receiving your order, and we sincerely apologize for any inconvenience this may have caused you.
The items were dispatched from our warehouse on November 9, 2023, via Royal Mail, with the tracking number RF621930405GB. Typically, our international delivery time is 10 to 15 working days. Your item arrived at the United Arab Emirates (Central Post Office) on December 9, 2023. It's important to note that the final delivery will be facilitated by the local postal service in your country.
As of the latest update, your parcel is currently awaiting Customs clearance in your country since December 11, 2023. In the absence of any contact within a week, there is a possibility that the parcel may be returned to HealthAid as unclaimed. We recommend reaching out to your local post for further assistance.
Please accept our sincere apologies once again for any inconvenience you've experienced. We truly value your business, and we look forward to welcoming you back as a satisfied customer.
Kind Regards,
HealthAid Customer Service Team
Nice product but the postage just to…
Nice product but the postage just to much so unfortunately I won’t order anymore products sadly
January 14, 2024
Reply from HealthAid®
Dear Mr Mclaughlin,
Thank you for taking the time to leave us your review, it is appreciated.
Kind Regards,
HealthAid Customer Service Team
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