Great service. Found exactly what I needed on the website which was easy to navigate and my order arrived without delay a couple of days later. I'll definitely be using again and have no hesitation i... See more
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Ordered codliver oil capsules as had found these to be unavaiable from the offline chemist from which I had previously purchased them over several years. Package arrived in a couple of days. Very ha... See more
You keep emailing me saying there's a problem with my card so you can't fulfil my subscription. Funny it's only a problem when its the subscription, the card works perfectly well at all other times.... See more
Company replied
We waited in all day for a package as an email stated an actual delivery day but an exact time not guaranteed. It failed to arrive. The delivery tracking via the email was worse than useless. Updated... See more
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Company details
- Pharmaceutical Company
- Fitness and Nutrition Service
- Online Pharmacy
- Vitamin and Supplements Store
- Wellness Center
About HealthAid®
Written by the company
Mission Statement
Our Values - Customer Focused & Excellent Service
-
HealthAid® aims to offer world-class customer service, build stable business relationships based on trust, respect, and consistency, and create exceptional products that help enhance our customers' health and well-being. We are passionate about promoting diversity and maintaining high standards in all aspects of our business.
- Extensive, global distribution network.
- Highly professional, experienced sales team.
- World-class marketing and nutritional expertise.
- Manufactured from natural sources.
- Free from artificial additives, colouring, and flavourings.
- Free from yeast, gluten, salt, sugar, and dairy products.
- Many products are suitable for vegetarians and a growing number for vegans.
HealthAid® is an established and reputable brand that provides a wide range of high-quality health supplements. With over 40 years of experience in the Health and wellness industry, HealthAid® has gained a strong reputation for offering innovative, premium quality and affordable products.
The Brand is Supported by:
HealthAid® aims to offer world-class customer service, build stable business relationships based on trust, respect, and consistency, and create exceptional products that help enhance our customers' health and well-being. We are passionate about promoting diversity and maintaining high standards in all aspects of our business.
Where Possible, HealthAid® Products are:
We believe in using only the finest ingredients to create high-quality products, which are rigorously tested for purity and potency ensuring they match up to the high standards we expect from our products. HealthAid® range of skincare, haircare and bath products are produced without cruelty to animals and to the most effective modern formulations.
Contact info
HealthAid® House, Marlborough Hill, HA1 1UD, Harrow, Middlesex, United Kingdom
- +44 (0) 20 8426 3400
- sales@healthaid.co.uk
- www.healthaid.co.uk
4.3
Excellent
990 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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So sad that you use so much polystyrene…
So sad that you use so much polystyrene in your packing 😩
March 27, 2024
Reply from HealthAid®
Dear Lily,
We value your feedback and believe in making any improvements that work in the best favour of our valuable customers. We would like to inform you that in past we faced customer complains of the bottles being broken in transit. So to get the best packaging possible and making sure the product reaches intact to all our customer we use 100% Bio-degradable Eco friendly fillers inside our packaging.
We will ensure this in future that we reduce the amount of packaging material .We look forward to seeing you back.
Kind Regards,
HealthAid Customer Service Team
Flawless process
Very straight forward to order online. Product delivered within the agreed timeline. Product we ordered is one we have been using, so exactly what we wanted 👍
March 25, 2024
Reply from HealthAid®
Dear Mr Hunter,
Thanks for the great review Chris, we are so happy you found our website easy to use and received fantastic service and delivery 😀.
We look forward to serving you again.
Kind Regards
Health Aid Customer Service Team
100% RECOMMENDED !
March 25, 2024
Reply from HealthAid®
Dear Anthony,
It’s so gratifying when we get positive feedback from our customers. Customer satisfaction has been made top-priority at HealthAid. We look forward to seeing you back soon.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Gillian,
Thank you for your five star rating ! We are very glad that you are happy with your shopping & the service received. We have made Customer Satisfaction as our Top Priority.
Kind Regards,
HealthAid Customer Service Team
Service absolutely amazing received…
Service absolutely amazing received product within 3 days
March 20, 2024
Reply from HealthAid®
Dear Sav,
Thank you for sharing your experience & reviewing us. It’s really satisfactory when we get such positive feedback from our customers. Customer satisfaction is paramount at HealthAid. Hope to see you back very soon.
Kind Regards,
HealthAid Customer Service Team
Didn't receive my item
Didn't receive my item, after paying for next-day shipping. Didn't receive any reply to my email alerting them of this.
edited to add: I did receive an email reply just as I hit "submit" on this review. They have given me a full refund and some despatch depot somewhere has some vitamins rolling around.
March 18, 2024
Reply from HealthAid®
Dear Customer,
We are very sorry to hear that you are experiencing issues with receiving your order and we apologise for any inconvenience caused to you.
The goods have been dispatched from our warehouse on 19th of March 2024 via DPD . We would like to inform you that in rare circumstances the order is not delivered next day where it might have lost in transit. Your full refund for order was already been processed due to delay.
Thank you for bringing this into our attention and one of our Customer Service Representative will be soon in touch with you .
Kind Regards,
HealthAid Customer Service Team
We have had the product before, but time will tell if the product works.
We have had the product before. Only time will tell if it helps/works or not. purchase and delivery were quick.
March 12, 2024
Reply from HealthAid®
Dear Rory,
Thank you for your review. glad that you are happy with our service and we look forward to seeing you back for your future orders.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Isabel,
Thank you very much, we appreciate your positive feedback. Glad you are happy with your purchase.
Kind regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Mr G Rutherford,
Thank you so much for your positive feedback ! We look forward to serve you with your future orders again.
Kind Regards,
HealthAid Customer Service Team
It’s not the company
It’s not the company - it’s Brexit. Very difficult to buy two units of probiotic and have to pay €23 customs duty on them
March 5, 2024
Reply from HealthAid®
Dear Anita,
We are very sorry to hear that you are experiencing issues with receiving your order ( These may be customs fees and are not charged by Healthaid - our customer service team will be in touch shortly to explain this in more detail via email.
Kind regards,
HealthAid Customer Service Team
The service was quick and efficient
The service was quick and efficient. The product was well and securely wrapped. Thank you.
March 4, 2024
Reply from HealthAid®
Dear Miss J Modllin,
Thank you for your review , glad that you are happy with our service and we look forward to seeing you back for your future orders.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Susan,
Thank you for taking the time to leave us your review. We are glad you are happy with the delivery & we could offer you the service you required.
Kind Regards,
HealthAid Customer Service Team
great of my health
March 2, 2024
Reply from HealthAid®
Dear Gordon,
Thank you very much, we appreciate your positive feedback. Glad you are happy with your purchase.
Kind regards,
HealthAid Customer Service Team
Good product and quick shipping.
The vitamins are good and the shipping across the Atlantic was quick and without damage.
March 2, 2024
Reply from HealthAid®
Dear Llya,
It’s so gratifying when we get positive feedback from our customers. Customer satisfaction has been made top-priority at HealthAid. We look forward to seeing you back soon.
Kind Regards,
HealthAid Customer Service Team
First Time (last january) i ordered…
First Time (last january) i ordered thé same item (2 pack of Resolife 250mg) and i did not Pay customs fees and now 2 months later i have to pay them. I wrote an email to understand why this happened and never get an answer. Do i have to a limited amount to escape customs fees or not ?! I still waiting an answer from You. Sincerely
February 29, 2024
Very helpful Garlic Max.
February 19, 2024
Reply from HealthAid®
Dear Edmondas,
Thank you for using & reviewing our products, we are very happy to hear your thoughts!
Kind Regards,
HealthAid Customer Service Team
Quick delivery & packaged well
February 19, 2024
Reply from HealthAid®
Dear Helen,
Thanks for leaving us a review - we're glad to hear your order arrived quickly, and that you were pleased with our service.
Kind Regards,
HealthAid Customer Service Team
Highly recommend mood biotic for women…I just feel generally much better
Highly recommend mood biotic for women in their 59’s, I feel generally much better
February 19, 2024
Reply from HealthAid®
Dear Oksana,
Thank you so much for your positive feedback ! We look forward to serve you with your future orders again.
Kind Regards,
HealthAid Customer Service Team
Trustworthy company.
Been using Healthaid for quite some time now, delivery is always quick and products are quality.
February 18, 2024
Reply from HealthAid®
Dear Christopher,
Thanks for taking the time to post your comments and we are very happy that you are pleased with the service and delivery.
Kind regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Sanja,
Thank you very much, we appreciate your positive feedback. Glad you are happy with your purchase.
Kind regards,
HealthAid Customer Service Team
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