Healthwarehouse.com Reviews 

17,821
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I’ve been a HealthWarehouse customer since 2008 and I’ve always been pleased with their service. Yes, there have been occasional slow processing times, but every time I’ve contacted customer service... See more

Rated 5 out of 5 stars

I enjoyed getting my prescription with health warehouse for many years. I didn't have to call when I need a refill. I didn’t have to pay for the delivery and the price that I paid for my medicine... See more

Rated 3 out of 5 stars

The telephone operators are the worst. Sending the wrong medications at least three times in the last couple years. Tell you your credit card is declined then have to call your cc company and they sa... See more

Company replied

Rated 5 out of 5 stars

I made my first order to HealthWarehouse for Muro 128 5% Eye Drops 15ml bottle. Their prices were competitive, especially if you ordered multiple bottles. Ordering online was easy and I received the o... See more

Company details

  1. Pharmacy
  2. Drug Store
  3. Herbal Medicine Store
  4. Medical Supply Store
  5. Online Pharmacy
  6. Online Prescription Medication Vendor
  7. Veterinary Pharmacy
  8. Vitamin and Supplements Store

Written by the company

HealthWarehouse.com is the longest-running American online pharmacy (since 2007). With award winning customer service and industry leading pricing, HealthWarehouse.com sets the standard for digital pharmacy and healthcare service. Visit us online, or give us a call at 1-800-748-7001


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(17,821)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I had an auto reorder and somehow I only got half

I had an auto reorder and somehow the computer only showed my script to be 90 for a 90 day supply when the actual script is 180 for 90 days. This is the 3rd computer glitch this year! Ugh!

December 20, 2024
Unprompted review
Healthwarehouse.com logo

Reply from Healthwarehouse.com

Hi MC-- I can't like your TrustPilot account to your order. Can you give us a call at 1-800-748-7001 and ask for a manager? I'd like to trouble shoot and get this taken care of before your next fill. Thank you!

Rated 1 out of 5 stars

Not able to cancel a prescription that…

Not able to cancel a prescription that apparently autofills. No way to log in to cancel, but got charged again for another prescription that I’m not even able to take. Make sure you know what you’re signing up for.

September 27, 2024
Healthwarehouse.com logo

Reply from Healthwarehouse.com

Hi Sabrina, I'll get a manager on this ASAP. Please expect to hear from us soon. Thank you!

Rated 5 out of 5 stars

Superb service!

The Health warehouse handled my order superbly. They alerted me when the prescription was expired. Contacted my provider that a new script was needed and still got me my medication on time.

November 26, 2024
Rated 1 out of 5 stars

Don’t use this service

Don’t use this service. There are many others out there that do better. They can’t seem to keep their records straight, and maintain prescription refill counts. My doctor’s office has to keep sending in scripts when I order. They won’t accept HSA credit cards to directly pay for my scripts from my HSA. They botched their data systems upgrade and it is still clunky, meaning they aren’t willing to pay to do it right. It has been quite difficult working with them.

September 30, 2024
Unprompted review
Healthwarehouse.com logo

Reply from Healthwarehouse.com

Hey there - I'm sorry about this experience. I passed this information along to our Website team for review. You're correct, our website isn't perfect yet, so we really value this feedback. If there's anything we can do to make it right, please give us a call at
1-800-748-7001 and ask for a manager. Thank you.

Rated 5 out of 5 stars

Wonderful customer service

The process is streamlined and efficient.
I have used this service for years. If there is a question about an order or follow up needed, I am contacted promptly.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Using HealthWarehouse auto delivery is…

Using HealthWarehouse auto delivery is a great way to get what you need on a timescale that works for you. It’s great to get the email to let you know the product is ready to ship and there’s no last minute rush to remember to place an order.

October 31, 2024
Rated 1 out of 5 stars

The pharmacy makes mistakes and doesn’t…

The pharmacy makes mistakes and doesn’t take responsibility for them. Their mistakes then became the customers problem because the customer has to pay for overnight shipping. As a customer, I sent my prescriptions to Health Warehouse, so I could “set it and forget it.” None of that happened. I have to manage everything with them and they take no responsibility. Do not recommend.

November 16, 2024
Unprompted review
Healthwarehouse.com logo

Reply from Healthwarehouse.com

David, I'm really sorry for the issues. You should never feel like it's difficult to get your prescriptions, or like you can't trust your pharmacy. I have a few managers looking into your recent orders. Please expect to hear from us soon. Thank you for letting us know.

Rated 4 out of 5 stars

Agent was awesome

Agent was awesome. Your systems leave a lot to be desired….faulty for a couple of years. Keep hearing they are getting fixed?

October 31, 2024

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