Healthwarehouse.com Reviews 

17,821
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I’ve been a HealthWarehouse customer since 2008 and I’ve always been pleased with their service. Yes, there have been occasional slow processing times, but every time I’ve contacted customer service... See more

Rated 5 out of 5 stars

I enjoyed getting my prescription with health warehouse for many years. I didn't have to call when I need a refill. I didn’t have to pay for the delivery and the price that I paid for my medicine... See more

Rated 3 out of 5 stars

The telephone operators are the worst. Sending the wrong medications at least three times in the last couple years. Tell you your credit card is declined then have to call your cc company and they sa... See more

Company replied

Rated 5 out of 5 stars

I made my first order to HealthWarehouse for Muro 128 5% Eye Drops 15ml bottle. Their prices were competitive, especially if you ordered multiple bottles. Ordering online was easy and I received the o... See more

Company details

  1. Pharmacy
  2. Drug Store
  3. Herbal Medicine Store
  4. Medical Supply Store
  5. Online Pharmacy
  6. Online Prescription Medication Vendor
  7. Veterinary Pharmacy
  8. Vitamin and Supplements Store

Written by the company

HealthWarehouse.com is the longest-running American online pharmacy (since 2007). With award winning customer service and industry leading pricing, HealthWarehouse.com sets the standard for digital pharmacy and healthcare service. Visit us online, or give us a call at 1-800-748-7001


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(17,821)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have not received my order..

January 27, 2025
Unprompted review
Healthwarehouse.com logo

Reply from Healthwarehouse.com

Hi Patricia, I apologize for the inconvenience. I was able to find your account based on your TrustPilot review. We’ll be reaching out to you soon to resolve this issue

Rated 1 out of 5 stars

Don't Risk It!

Twice I was promised my medication would arrive via overnight delivery and it never came! Then they charged my Visa twice for the medication, told me it would be rectified, and of course, it was not! I will have to call a 4th time to get the charge off my credit card and a 5th time if my medication doesn't come in 3 days, as promised. They did offer a solution that I call my doctor (at 3:45 on a Friday) and have them call in an emergency refill at my local pharmacy...at MY expense!

January 24, 2025
Unprompted review
Rated 1 out of 5 stars

Incomplete address, Again

Again, for the fourth time, my complete address was not printed on the mailing label so my prescriptions are floating around somewhere in Miami. I've contacted customer service each time and each time was assured that the complete address is on file.

This time, I was advised that the coding to allow two address lines was adjusted so we wait again and see if the next refills arrive.

In the meantime, I search miami for my prescriptions.

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

Continual problems receiving my…

Continual problems receiving my prescription. my last order was placed on January 9th, it's now January 19th, still haven't received it.
Also one representative told me I can 'auto order' so I would not need to call monthly. I did not receive my prescription. The medication was almost empty so I called again only to be told by a different representative that it was not possible for my prescription to be auto ordered. At least twice Healthwarehouse shipped my medication next day air, which they paid for. So frustrating.

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

Best pharmacy ever, they care about you

The pharmacists are excellent and care that you get your medication on time. Through a winter snow storm, they still stayed in touch with me and shipped my medication out as fast as humanly possible and they were right on time ! Impressive since all shippers were canceled and the roads were treacherous. I have to add that their prices are unbeatable. 3+ years with them and very happy with their service!

January 8, 2025
Unprompted review
Rated 3 out of 5 stars

Great Customer Care.. But

The new website was not working so I had to call Customer Care to place my final order for this year. The woman who helped me was wonderful. I placed the order on December 18th, and because I live in Wyoming, I paid the extra $10 to have it shipped USPS priority mail... 1-3 business days. I received an e-mail that my order shipped on the 19th. Great!! And then USPS (and I know it was the busiest time of the year) moved this package from KY to OH to CO to WY back to CO to WY to 50 miles north of me, having to pass through my town, and finally arriving on the 28th. So 3 business day would mean I would get it on the 24th. Not upset with Healthwarehouse, but as a senior on a fixed income, USPS just is not going to work for me.

December 18, 2024
Unprompted review
Healthwarehouse.com logo

Reply from Healthwarehouse.com

Hello there -- Can you give us a call at 1-800-748-7001 and ask for a manager? We'd like to refund your shipping uncharge since it failed to delivered in the timeframe. Thank you!

Rated 5 out of 5 stars

Greatness

The good people at Health Warehouse have always went the extra mile. I had a slight credit card mixup and the lady I talked to did a great job of helping me resolve the problem.

December 5, 2024
Unprompted review

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