Healthwarehouse.com Reviews 

17,821
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I’ve been a HealthWarehouse customer since 2008 and I’ve always been pleased with their service. Yes, there have been occasional slow processing times, but every time I’ve contacted customer service... See more

Rated 5 out of 5 stars

I enjoyed getting my prescription with health warehouse for many years. I didn't have to call when I need a refill. I didn’t have to pay for the delivery and the price that I paid for my medicine... See more

Rated 3 out of 5 stars

The telephone operators are the worst. Sending the wrong medications at least three times in the last couple years. Tell you your credit card is declined then have to call your cc company and they sa... See more

Company replied

Rated 5 out of 5 stars

I made my first order to HealthWarehouse for Muro 128 5% Eye Drops 15ml bottle. Their prices were competitive, especially if you ordered multiple bottles. Ordering online was easy and I received the o... See more

Company details

  1. Pharmacy
  2. Drug Store
  3. Herbal Medicine Store
  4. Medical Supply Store
  5. Online Pharmacy
  6. Online Prescription Medication Vendor
  7. Veterinary Pharmacy
  8. Vitamin and Supplements Store

Written by the company

HealthWarehouse.com is the longest-running American online pharmacy (since 2007). With award winning customer service and industry leading pricing, HealthWarehouse.com sets the standard for digital pharmacy and healthcare service. Visit us online, or give us a call at 1-800-748-7001


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(17,821)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have had horrible experience with…

I have had horrible experience with getting my medication without a lot of hassle to get it the last few months. Also my doctor has had to prescribe me medication locally because the medication from Hwh is late. I place a call every three months to order my meds. Then I call at a later date to see if it is on it’s way and it’s not. Then I have to make several calls to Hwh and my doctor to get it straightened out. Then hope it is.

October 7, 2024
Unprompted review
Healthwarehouse.com logo

Reply from Healthwarehouse.com

Hi Carla, We’re very sorry to hear about your recent experience and the difficulties you've faced in receiving your medication. We want to help resolve this as soon as possible, but unfortunately, we’re unable to locate your account based on the information provided in your review. Please give us a call at 800-748-7001 and ask to speak with a manager directly. We'd like to better understand what's happening and work with you to find a solution. Thank you!

Rated 5 out of 5 stars

Great pharmacy

As always Health Warehouse delivered my prescription right before I ran out. I have never had a problem as I always receive my prescriptions before I run out.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

You switched systems!

When you switched over to your new system my order fell through the cracks, however, I called to see where my order was and you stepped up and made it all good and on time!

Thank You!

March 24, 2025
Unprompted review
Rated 3 out of 5 stars

The lady that took my information and…

The lady that took my information and payment was kind and patient. However, the address was wrong and got returned to the post office.

March 17, 2025
Unprompted review
Healthwarehouse.com logo

Reply from Healthwarehouse.com

Hi Lindsey, I sincerely apologize for the issues you're experiencing. I’d like to resolve this for you, but I’m unable to link your review to the order at the moment. Could you please give us a call at 1-800-748-7001 and ask to speak with a manager? We’ll make sure everything is sorted out, including setting your correct shipping address. Thank you!

Rated 1 out of 5 stars

NEVER AGAIN

You told me it was time to renew my meloxicam prescription so I did. You told me it was ready for shipment after you charged me for it.

Then you said some rule would keep you from sending it for several months, but you never offered to allow me to cancel the order and get refunded. Is this some kind of scam. You did this last time, and when you finally sent it, I was away on extended vacation and the prescription ended up being held in the post office for months until my return. YOUR RULE IS RIDICULOUSLY INCONVENTIENT FOR PEOPLE WHO TRAVEL A LOT FOR EXTENDED PERIODS.

This doesn't work for me. You're not even the cheaper alternative any more.

REFUND MY MONEY AND CANCEL THE ORDER!

ERIC RUSBY

March 14, 2025
Unprompted review
Healthwarehouse.com logo

Reply from Healthwarehouse.com

Hi Eric, I apologize for the inconvenience. I was able to find your account based on your TrustPilot review. We’ll be reaching out to you soon to resolve this issue

Rated 3 out of 5 stars

Online Refill Issues....again

I've been a customer for at least 5 years and all refill prescriptions were easy to do online without a problem until the so-called "upgrade" which took at least 2 years to complete. I tried to refill the exact same prescriptions under the new website and all was going pretty good until one of the meds did not let me pick my doctor. The other two meds were fine but when I clicked on my doctor numerous times nothing happened. So I had to give all the prescription info to a customer service rep who had to place the order for me which is contrary to why businesses have a self service option...IF IT WORKS.

March 6, 2025
Unprompted review
Healthwarehouse.com logo

Reply from Healthwarehouse.com

Hi Jim -- first, I'm really sorry about the issues. You shouldn't ever feel frustrated by your pharmacy. Next, I wanted to ask if you can give us a call? I can't link your review to order, but I want to make sure we figure out what's going on. Can you call 1-800-748-7001 and ask for a manager? We'll get you taken care of and set up well for future fills. Thank you!

Rated 5 out of 5 stars

Intuitive Service Representative

The representative who helped me was intuitive to exactly what I wanted to resolve. We focused on that and had my issue taken care of somewhat quickly - had to be on hold for a bit, but not too long. We were able to solve the issue and make sure it was resolved for future orders.

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

Sent medication to wrong address

Sent the medication to the billing address rather than the shipping address. As a result, I had to pay for the shipping to the correct address. When I spoke to a representative, they had no explanation as to why this occurred, only something about a new system. I can only hope the situation is actually resolved and won't happen again in the future.

March 3, 2025
Unprompted review
Healthwarehouse.com logo

Reply from Healthwarehouse.com

Hi Jason -- first, I'm really sorry about the issues. I wanted to ask if you can give us a call? I can't link your review to order, but I want to make sure we figure out what's going on. Can you call 1-800-748-7001 and ask for a manager? We'll get you taken care of and make sure the correct billing address is set as a default, and the correct shipping address is set as a default.

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