Had Heat do my annual gas boiler service. I've used them for years since getting them to install my central heating boiler with no complaints. Zach was on time as always. Happy to listen to any of m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thanks to Ian and the team for installing three air conditioning units back in May. Have tested both the heat function in early May and cooling in the two recent heatwaves! They worked really hard cle... See more
Company replied
Ben was really knowledgeable about the air con options that would work best for us. He responded quickly with a very fair quote. Ben and Ian installed three air con units for us over the last two days... See more
Company replied
We have now installed two air con units from Heat Leicester and the service received has been excellent. Ian, Ben and the team are doing a great job. Despite inclement weather conditions on both occas... See more
Company replied
Company details
Written by the company
highly trained, skilled and experienced plumbing and central heating engineers in the Leicestershire area. Along with our friendly and efficient service, we provide you with the most professional heating services available. Our expertise in the install...
Contact info
40 Hillsborough Road, LE2 9PL, Leicester , United Kingdom
- 01162788222
- service@heatleicester.co.uk
- www.heatleicester.co.uk
5.0
Excellent
483 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Been using heat for about 12 yrs my dad…
Been using heat for about 12 yrs my dad even longer always on time very very helpful engineers and office staff shout out April and Kate very helpful and friendly, would highly recommend 😀
January 8, 2026
Unprompted review
Reply from Heat Leicester
Hello Vickie
thank you for taking the time to add your review for us its always nice to know that our customers is happy with everything and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy
Heat
HEAT all the way, no other...
Can't fault Heat at all, always prompt, honest and on time.
I'd recommend them to anyone, stress free and confident in their work and give excellent advice.
January 7, 2026
Unprompted review
Reply from Heat Leicester
Hi and thank you for your feed back it's much appreciated and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy
@ Heat
Quick to respond
They booked a visit time as soon as available and fixed the boiler timer efficiently.
December 18, 2025
Unprompted review
Reply from Heat Leicester
Hi Neil
Thank you for your feed back, it's much appreciated
Regards Ian, Ben, April & Katy
Annual service
Easy to book an annual service, emails received confirming day and time, all work carried out efficiently and satisfactory, report issued upon completion
Highly recommend
December 17, 2025
Unprompted review
Reply from Heat Leicester
Hello
and thank you for adding your review for us, its very much appreciated
Regards Ian, Ben, april & Katy
Heat Leicester
I used heat to install a new boiler as…
I used heat to install a new boiler as my old boiler was on it's last legs.
The install was done on the agreed date and my old boiler removed and new one installed in one day and everywhere was left clean and tidy.
I have used Heat every year since to service my gas appliances every year since and all very efficient and worked faultlessly since. I can't recommend them highly enough
December 18, 2025
Unprompted review
Reply from Heat Leicester
Hi Graham
thank you for taking the time to add your review for us, it's always nice to see that our customer is happy with the service we give and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy
Heat Leicester
Great boiler service
Great boiler service, arrived on time, clean tidy workmanship. Would highly recommend.
December 17, 2025
Unprompted review
Reply from Heat Leicester
Hello Paul
Thank you for taking the time to add your review for us, its much appreciated
Regards Ian, Ben, April & Katy
Excellent service
Excellent service from initial installation right through to annual servicing. So easy to book appointments and engineers always arrive on time.
December 12, 2025
Unprompted review
Reply from Heat Leicester
Hello Richard
thank you for taking the time to add this review for us, its very much appreciated and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy
Excellent service. Pleasure to deal with.
HEAT has been servicing our boiler for several years now. Always a pleasure to deal with this company. Easy to book appts online. Technician Zack Morgan always does our boiler and is punctual, efficient, and courteous. Happy to recommend!
December 8, 2025
Unprompted review
Reply from Heat Leicester
Hello
thank you for taking the time to add your review for us its always nice to see that our customer is happy with the service we provide and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy
We installed a brand new boiler,Ben…
We installed a brand new boiler,Ben done a very good job and always was there to help after the installation and when I was calling them Ketty and April was always helpful 👍🏼👍🏼👍🏼
June 19, 2025
Unprompted review
Reply from Heat Leicester
Hello Nishad
thank you so much for taking the time to add this review for us, its always nice to hear that our customer is happy with the service we provide, and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy
Heat Leicester
Perfect and faultless
This is the first time I've been able to book a boiler service and not encountered any issues! Website simple to navigate and use, booked the service quickly and easily using the online booking function. Paid online which was, again, a simple process. The engineer arrived on time and was very polite, friendly and helpful. I don't know why other companies seem to make it so difficult but my experience with Heat has been faultless. I'll be back next year for another annual service!
December 2, 2025
Unprompted review
Reply from Heat Leicester
Hello and thank you for adding your excellent review for us its very much appreciated and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy
Heat are easy to contact over the phone…
Heat are easy to contact over the phone or online .
We has the same technician this year aswell for our annual boiler check.
Zack is efficient punctual and patient.
5 🌟
December 1, 2025
Unprompted review
Reply from Heat Leicester
Hello Louise
thank you for your feedback its always nice to hear that our customer is happy with the service we provide, and we look forward to hearing from you again in the future
Regards Ian, Ben April & Katy
Heat
Heat are first class.
I have had excellent service from Heat ever since they fitted my boiler some years ago. Zack who has been to my home many times is very professional, always punctual and very polite.
November 25, 2025
Unprompted review
Reply from Heat Leicester
Hello
and thank you for taking the time to add this review for us, its so nice to see that our customer is happy with the service we provide and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy
Service was punctual and tidy
Service was punctual and tidy. I have used heat a few times and they are always professional. Ben did a great job replacing faulty pump and sorted out another issue with the blending valve whilst he was there.
November 20, 2025
Unprompted review
Reply from Heat Leicester
Hello Sanjay
thank you for taking the time to add your review for us, its always nice to get good feed back and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy
Excellent as always.
Excellent service as always. Ian was fantastic as usual. Communication was great, work was done professionally and everything was left nice and clean afterwards.
November 19, 2025
Unprompted review
Reply from Heat Leicester
Hello Aboobaker
thank you so much for your feed back, its so nice to hear that our customer is happy with the service we provide and we look forward to hearing from you again in the near future
Regards Ian, Ben, April & Katy
Heat Leicester
Heat happy
I’ve used heat for at least 10 years and I’ve always found them professional, trustworthy and competent
November 19, 2025
Unprompted review
Reply from Heat Leicester
Thank you Joe
for your feed back its very much appreciated and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy
Heat Leicester
Everything OK as usual
November 17, 2025
Unprompted review
Reply from Heat Leicester
Hi Robert
thank you for your feed back its much appreciated and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy
Heat Leicester
Excellent company…
Heat fitted our boiler four years ago perfectly. Remind us of service due each year by email. Easy to book appointment-arrive on time and service carried out efficiently by polite and friendly engineer. Excellent company all round
November 15, 2025
Unprompted review
Reply from Heat Leicester
Hello Pauline
thank you for adding this review for us, is always nice to receive good feed back and knowing that our customer is happy with the service we provide and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy
Heat Leicester
Quality work and customer service
All the tings to like with a quality professional service, Turn up when they said. Keep you informed, complete the job in a timely fashion, check it all works and clean up before they leave. Very pleasant with it all too
November 10, 2025
Unprompted review
Reply from Heat Leicester
Hello Philip
thank you for taking the time to add this review for us, its so nice to receive great feedback and to know that our customer is satisfied with the service we give, and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy
Heat Leicester
Boiler instalation we can end this…
Boiler instalation we can recomend this company (heat) to any one.. from quote to instalatioon they were excellent ,quality of work and service is scond too none . A competative price , nothing to much trouble . Thank you to the team at heat including office and ad min .ian +sue markfield
November 5, 2025
Unprompted review
Reply from Heat Leicester
Hello Ian
thank you for taking the time to add your review for us, its always nice to receive good feedback and we look forward to hearing from you again when the boiler is due its annual service
Regards Ian, Ben, April & Katy
Boiler service and thermostat
Always do a prompt and professional job.
November 3, 2025
Unprompted review
Reply from Heat Leicester
Hi many thanks for your feedback
Regards Ian, Ben, April & Katy
Heat
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.