i filed a dead perennial plants and 2 rose bush and i get a store credit in 10 mins. i love heirloom they have beautiful roses and has the best customer service. i ordered total of 15 plants last year... See more
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All 3 plants arrived on expected date & in excellent condition. 2 were gifts & have been delivered‼️ Each recipient was delighted. We all can’t wait to plant, pamper & see our beautiful roses bloom!... See more
Received my order of Living Soil, Mint Compost, and 3 one gallon containers of living sticks! Have two planted already (Life of the Party) and one to go. It’s a beautiful 68 degrees here in Florida, n... See more
Everything about Heirloom Roses is wonderful. The pictures of roses, each roses’ information, the instruction videos, the personal responses to inquiries and questions. The roses are packaged safely,... See more
Company details
Written by the company
We are a family business, owned by Ben and Kara Hanna, that values premiere, quality roses and the preservation of unique and rare roses. Located in the fertile Willamette Valley in Oregon, we are continuing the legacy of John and Louise Clements who founded the nursery back in 1972 on their own small farm. Our offices are still located in the farmhouse where they lived in St. Paul, Oregon. We are passionate about hand propagating each rose to ensure that we provide our customers with the best own-root roses available. We are committed to providing own-root roses that provide profuse blooms, are winter hardy, are disease resistant, and are true to variety. While own-root roses cannot be quickly produced, like grafted roses, we think the difference and quality is worth it.
Contact info
United States
- 800-820-0465
- info@heirloomroses.com
- www.heirloomroses.com
4.6
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Terrible company
Terrible company. Sent me a rose (Koko Loko) that wasn’t even in good condition at the wrong planting time. Sure enough, it didn’t survive. Their warranty involves refund of the price on the next product (S&H not included) - like who wants to buy another product from them?
February 27, 2024
Unprompted review
Reply from Heirloom Roses
We appreciate your feedback. We love being able to offer customers the flexibility of shipping year-round. Many gardeners prefer to have roses delivered before planting time and overwinter them until time to get them into the ground. We shipped this order when the purchaser who sent it to you asked us to. We did not hear from you when you received your order that there were any concerns at all about the condition of your Koko Loko. If you would like to submit a warranty claim, we are more than happy to help! We see that we sent you an invitation to get that completed. If you don't have that handy, simply go to our website HeirloomRoses.com and click >About>Our Guarantee for the link. Thanks again!
I just purchased 3 roses and 2 were…
I just purchased 3 roses and 2 were fine but the third was shipped after being mauled by a deer. Contacted customer service and they asked me about the soil I was using!
March 22, 2024
Unprompted review
Reply from Heirloom Roses
We reached out through this review site to get more information from you about your order and situation, but we have not heard back from you. I can assure you that no roses were mauled by a deer before shipping. If your rose is struggling, we do send out a standard questionnaire about how they were cared for, so that we can find the best way to help. If you need assistance, our team is available to help.
Purchased over $340.00 in rose bushes
Purchased over $340.00 in rose bushes. Followed planting and care instructions and they all died. Called with regard to the warranty and they would not honor the warranty or even offer a partial refund. Terrible customer service!!!
September 20, 2023
Unprompted review
Reply from Heirloom Roses
We are sorry to hear you are not happy with our recommendations. The roses in the video that you sent us were not dead but need some care to keep them healthy. We are confident that if you clear away the invasive grass from them, fertilize them, and follow our watering recommendations, they will bounce back quickly. If you need further care guidance, our team is happy to assist!
The blooms were simply beautiful!
I would love to give a glowing review because the blooms were amazing. Then it died and we were very disheartened about growing roses. We don't know what happened. We may grow this variety again in the future. If we do, it will be from Heirloom Roses.
August 2, 2023
Unprompted review
Everything about Heirloom Roses is…exceptional.
Everything about Heirloom Roses is wonderful. The pictures of roses, each roses’ information, the instruction videos, the personal responses to inquiries and questions. The roses are packaged safely, are shipped quickly and arrive healthy and ready for planting. If one does exactly as instructed by Heirloom Roses, one will have beautiful roses.
January 9, 2024
Unprompted review
The rose arrived on time
The rose arrived on time, perfectly packaged
January 10, 2024
Unprompted review
Doing just fine
So far the roses are doing well and growing. Can’t wait for the roses to bloom.
January 14, 2024
Unprompted review
Gift card sent as requested and ordered.
December 28, 2023
Unprompted review
Shopping for the gift card was very…
Shopping for the gift card was very easy. Our friend is moving and won't be able to take her roses. Now she can order and plant in her new yard,
January 4, 2024
Unprompted review
Delivery was as expected
Delivery was as expected. I have not yet had enough time to evaluate the effect of the products I purchased. I am however enjoying the website, videos and articles about rose care.
January 4, 2024
Unprompted review
Can't wait to watch them gro!
My roses arrived quickly and well packaged. They're healthy and ready to be put in the ground. I look forward to seeing their progress!
January 11, 2024
Unprompted review
They arrive in wonderful packaging…
They arrive in wonderful packaging keeping them safe and secure during transportation.
January 9, 2024
Unprompted review
They were alive.
January 10, 2024
Unprompted review
Very healthy plant
Very healthy plant! I have great expectations for lots of beautiful blooms!
December 27, 2023
Unprompted review
Quality product and service <3
December 26, 2023
Unprompted review
Beautiful Roses for Christmas!
Arrival of the roses I ordered in a timely manner, well-packaged, but easy to remove the plants from (although one did attack me with thorns!) All 4 plants are in good shape. Good planting instructions included. Thank you!
December 26, 2023
Unprompted review
instructional video e-mailed prior to delivery of rose
Choosing send date, communication affirming item sent, best of all: video showing proper planting instructions.
December 23, 2023
Unprompted review
Quick delivery, and in good condition
Roses arrived quickly (in time for Christmas) and the packaging was excellent.
December 24, 2023
Unprompted review
They do a great job getting the roses…
They do a great job getting the roses out and I put the date I needed them and they were delivered in a timely manner.
December 22, 2023
Unprompted review
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