i filed a dead perennial plants and 2 rose bush and i get a store credit in 10 mins. i love heirloom they have beautiful roses and has the best customer service. i ordered total of 15 plants last year... See more
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All 3 plants arrived on expected date & in excellent condition. 2 were gifts & have been delivered‼️ Each recipient was delighted. We all can’t wait to plant, pamper & see our beautiful roses bloom!... See more
Received my order of Living Soil, Mint Compost, and 3 one gallon containers of living sticks! Have two planted already (Life of the Party) and one to go. It’s a beautiful 68 degrees here in Florida, n... See more
Everything about Heirloom Roses is wonderful. The pictures of roses, each roses’ information, the instruction videos, the personal responses to inquiries and questions. The roses are packaged safely,... See more
Company details
Written by the company
We are a family business, owned by Ben and Kara Hanna, that values premiere, quality roses and the preservation of unique and rare roses. Located in the fertile Willamette Valley in Oregon, we are continuing the legacy of John and Louise Clements who founded the nursery back in 1972 on their own small farm. Our offices are still located in the farmhouse where they lived in St. Paul, Oregon. We are passionate about hand propagating each rose to ensure that we provide our customers with the best own-root roses available. We are committed to providing own-root roses that provide profuse blooms, are winter hardy, are disease resistant, and are true to variety. While own-root roses cannot be quickly produced, like grafted roses, we think the difference and quality is worth it.
Contact info
United States
- 800-820-0465
- info@heirloomroses.com
- www.heirloomroses.com
Replied to 100% of negative reviews
Typically replies within 24 hours
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Thanks for sending a product to help…
Thanks for sending a product to help our ailing rose.
Everything on your end is great and…
Everything on your end is great and both new roses in the ground! I do not like FedEX for delivery. Not sure if just our area but the delivery people do not take care to follow instructions, often delivery to wrong address and have box upside down. Thank you for your care of growing roses... I now have 4 and love them!!! Can't wait for blooms for years to come!
Could have been faster
Could have been faster. The idea that you need to pick a shipping date about a whole week ahead of time is a bit much. Also the plants are at such an early stage that I cannot experience their beauty, so I am not sure how I can rate anything besides the online shopping an shipping portion. They did arrive well wrapped and with healthy looking stems I guess.
They arrived safely
They arrived safely, and are residing in the greenhouse until safe Spring. Thank you.
Thank you so much!
Thank you so much, this order was a Christmas present to my sister for her new house! It arrive when you said it would and the plants looked so healthy!! All of the roses I have ordered from you, (20ish), have all done wonderful, all have bloomed and grown a lot their first year! I love your company and will continue to get my future roses from you!!
Rose arrived very healthy and looks great!
Rose arrived very healthy and looks great. I planted the rose according to instructions that were detailed and complete. Can't wait for spring!
My Party Hardy rose
My Party Hardyrose arrived undamaged and on time as promised. It was pruned just right to go directly into the CT December garden. Thank you.
Roses arrived heathy as always
Roses arrived heathy as always. The quality is undoubtedly good from Heirloom rose. My top choice for building a rose garden
The order arrived as promised
The order arrived as promised. The roses have joined their relatives and we are looking forward to spring blooms. This was fifth time ordering from Heirloom. I love the service and the roses are real show offs.
Highest Quality
Fast, well-informed shipping and excellent packaging.
Roses arrived healthy and ready to plant.
Thank you!
Plants are very well packaged.
Shipping was exactly as expected
Shipping was exactly as expected. The roses came carefully packed and healthy. I have some new growth just a few days later. I cannot wait to see them bloom!
My rose was delivered on time and in…
My rose was delivered on time and in good planting shape. Can't wait for the first blooms! I can't remember what the actual date of receipt was, but I remember thinking at the time "right on time".
Last minute order
The order arrived sooner than I expected, all in great condition. Rose is planted and waiting for Spring!
this is second time I bought same roses…
this is second time I bought same roses from you. I love your roses.
I have a question, the first time I bought two roses, one has been blooming beautifully, but other one never produced any flowers. what I should care for it? any tip and trick?
thanks!
Roses and shipment great. Correspondence?
The roses were received on time and in good condition. However, I sent an email about a future purchase and have not yet gotten a response. Maybe one is still coming :)
Your usual perfection!
Your usual perfection!
Happy Holidays to everyone at Heirloom, the finest source of first class roses in the USA.
And I know, because I have 200 of them after 50 years of growing at my home.
Dr Antony J Lepire
Berkeley, California

Reply from Heirloom Roses
Great Shipping!
Roses came organized and taken care of in transit! Excited to see these bloom soon!
The roses were very small, virtually leafless and one had a broken branch...
The roses were very small and almost completely void of any leaves, which was quite disappointing. One of the rose bushes came with a branch broken off completely. The broken branch was inside the box-rough packaging by someone. Instead of taking the broken one out and replacing it-they just shipped it to me! I live in Arizona and it has been in the 70s during the day in November and December thus far so no "pruning" was required to my area. It would have been nice to see leaves because even though it is December, roses will still grow here with the warm days. In fact, my rose bushes from Lowes are profusely blooming right now. For the price I paid, I expected much larger and full rose bushes with leaves. I am always pleased with the quality of roses from Home Depot and Lowes, but not so much from Heirloom Roses. On a positive note, the branches on the Heirloom Rose bushes are green. I just hope they sprout in the spring. I ordered (9) different bushes. Let this be a lesson to me and others... don't go crazy and order a lot from a company you have never worked with and haven't seen the product quality from. I spent almost $400 on (9) bushes to create a new rose plot and won't know if my investment was worth it for about 4 months.

Reply from Heirloom Roses
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