i filed a dead perennial plants and 2 rose bush and i get a store credit in 10 mins. i love heirloom they have beautiful roses and has the best customer service. i ordered total of 15 plants last year... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All 3 plants arrived on expected date & in excellent condition. 2 were gifts & have been delivered‼️ Each recipient was delighted. We all can’t wait to plant, pamper & see our beautiful roses bloom!... See more
Received my order of Living Soil, Mint Compost, and 3 one gallon containers of living sticks! Have two planted already (Life of the Party) and one to go. It’s a beautiful 68 degrees here in Florida, n... See more
Everything about Heirloom Roses is wonderful. The pictures of roses, each roses’ information, the instruction videos, the personal responses to inquiries and questions. The roses are packaged safely,... See more
Company details
Written by the company
We are a family business, owned by Ben and Kara Hanna, that values premiere, quality roses and the preservation of unique and rare roses. Located in the fertile Willamette Valley in Oregon, we are continuing the legacy of John and Louise Clements who founded the nursery back in 1972 on their own small farm. Our offices are still located in the farmhouse where they lived in St. Paul, Oregon. We are passionate about hand propagating each rose to ensure that we provide our customers with the best own-root roses available. We are committed to providing own-root roses that provide profuse blooms, are winter hardy, are disease resistant, and are true to variety. While own-root roses cannot be quickly produced, like grafted roses, we think the difference and quality is worth it.
Contact info
United States
- 800-820-0465
- info@heirloomroses.com
- www.heirloomroses.com
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gift…
I gave this rose bush as a sympathy gift. The recipient loves roses and was delighted to receive this as a way to remember her mom.
This is the third time I have ordered…
This is the third time I have ordered plants from Heirloom Roses, the plants are very healthy, the plants were delivered on the scheduled date, thank you.
Extremely beautiful healthy plants
Extremely beautiful healthy plants. A company that stands by its guarantees .
Don't expect a little budding/growth on bush. Its leggy.
Great selection.
Great packaging
Great packaging. Rose bushes arrived as described. Very excited for them to bloom in a few months.
Customer Service
Customer Service, very friendly. Roses arrived quickly and were packed nicely. I'm hoping for blooms in the spring.
Perfect Packaging!
My items arrived earlier than expected, packaged in a way that optimized protection for my plant. The rose itself arrived looking bright and healthy, and the planting material was packaged securely, with instructions clearly placed on the side of the packing.
It was good!
Great experience with Heirloom Roses
Great experience with Heirloom Roses. Very easy site navigation, shipped on date promised & received in perfect condition.
Easy ordering but in stock reminder didn’t work
I really appreciate that I could schedule the delivery date and the roses arrived nicely packed.
I had requested notification of restock of several roses that were out of stock and never received those. The roses were in stock next time I went online, I added them to my cart, then they immediately sold out again, so that’s a little disappointing. Not sure why I never got an alert that they were back in stock. :(
Haven’t planted them yet but I’m encouraged by all the good reviews so I’m looking forward to that.

Reply from Heirloom Roses
The rose arrived well packaged.
The rose arrived well packaged. Planted per instructions. Looking forward to seeing it grow well in its new home.
Another Perfect Experience
Roses shipped and arrived exactly as expected, arrived in great condition and have been doing great ever since. Zero complaints.
So far so good
So far so good! So long as my ducks don’t destroy them
Time for more roses in my life!
Great selection, easy to order, fast shipping, plants were in great shape upon arrival. Can't wait to plant them!
I am delighted with my rose!
I am delighted with my rose. I wish I had a larger garden space for more. I love the quality and attention you put into the entire growing process. You have created a unique, special business!
I love my new roses
My roses arrived nicely packaged with clear planting instructions. I received emails with instructive videos linked prior to receiving them, so I felt more confident with my very first purchase of roses.
Roses arrived healthy and strong..
Roses arrived healthy and strong... Definitely can tell thwy are well takem care of and heirloom roses takes pride in their roses! The black stakes with rose name on them are a wonderful touch and made to last! I was so happy i ordered three more and i cant wait until they get here.. not buying roses anywhere else from here on out. Thank you so much for delivering a quality rose that i know will grow beautifully.
Very nice guidance and instructions
Very nice guidance and instructions. The plants came in great condition, and were packaged perfectly, and on-time. No we just need to wait for them to grow!
The roses are very healthy
The rides are very healthy. I was able to get Singin’ The Blues, which I wanted for so long. I’m very pleased
The order came on time and at the time…
The order came on time and at the time requested.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







