HelpMeChoose.com.au Reviews 

56
TrustScore 4 out of 5

4.0

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Rated 2 out of 5 stars

While investigating private health insurance, i signed up to Helpmechoose. They got straight on the phone, asked me my demographic details and suggested an appropriate fund for me and signed me up on... See more

Company replied

Rated 5 out of 5 stars

I found HelpMeChoose most helpful and easy to listen to and understand. Quan was my adviser & assisted with helpful information & had everything in place for me to change to NIB. Forms & membership n... See more

Rated 5 out of 5 stars

Thank you for helping me choose a better value for money healthfund. It Can Be Daunting but Connie made it an easy transfer. My consultant Connie Kalamaras was extremely helpful and her after service... See more

Company replied

Rated 5 out of 5 stars

It was that time (2011) my wife and I decided to take the private Health insurance and taking into account the number of products and the features, confusion is all we had. Then we came across "Help M... See more

Company details

  1. Money & Insurance

Information provided by various external sources

HelpMeChoose.com.au offers free online and over-the-phone comparisons by analysing your needs against hundreds of different products.


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4.0

Great

TrustScore 4 out of 5

56 reviews

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4.0

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(56)

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Rated 5 out of 5 stars

Simple and Clear. No hidden statements or costs involved. Straight forward!!

It was that time (2011) my wife and I decided to take the private Health insurance and taking into account the number of products and the features, confusion is all we had. Then we came across "Help Me Choose" and the consultant (Maleena De Silva) took us through and we ultimately chose the product and till date we have not had any issues with the product. It so simple, clear and straight forward and the amount of knowledge Maleena had, I mean, "Hats off" to her. We still owe her a coffee (just kidding) though.... but just an excellent way to turn our confusion into a very gentle and simple solution, that's what HelpMeChoose is all about!!!

October 20, 2015
Unprompted review
Rated 5 out of 5 stars

Changing health fund - Member since 1954

I found HelpMeChoose most helpful and easy to listen to and understand. Quan was my adviser & assisted with helpful information & had everything in place for me to change to NIB. Forms & membership no and card arrived promptly. Thank you for your efficiency and courteous manner in putting everything in place for me.

December 21, 2014
Unprompted review
Rated 5 out of 5 stars

HelpMeChoose was very helpfu!l

Thank you for helping me choose a better value for money healthfund. It Can Be Daunting but Connie made it an easy transfer. My consultant Connie Kalamaras was extremely helpful and her after service with questions and problem solving was excellent. I will be referring all my friends to Her at HelpMeChoose. thank you

December 12, 2014
Unprompted review
HelpMeChoose.com.au logo

Reply from HelpMeChoose.com.au

Hi Sylvia. We really appreciate you taking the time to write a review for HelpMeChoose.com.au. Your lovely comments have been passed onto Connie. Thanks so much.

Rated 2 out of 5 stars

Terrible knowledge of products they're selling

While investigating private health insurance, i signed up to Helpmechoose. They got straight on the phone, asked me my demographic details and suggested an appropriate fund for me and signed me up on the spot. While the staff were friendly, I later found out that two of the main selling points were incorrect. When trying to get them to cancel they could not help and I had to go through fund directly. Waste of time, money and energy. Do not recommend.

December 10, 2014
Unprompted review
HelpMeChoose.com.au logo

Reply from HelpMeChoose.com.au

Hello Alexandra. Thank you for your review and feedback. We sincerely apologise for the error during the initial sign-up. As a company, we find it very useful to receive feedback both positive and negative in order to continually improve.

With regards to your individual case, I have taken the time to investigate further. I can see that the Health Agent had mistakenly left a part out of your new policy during the initial sign-up process. This was an honest mistake and whilst the Health Agent has apologised to you over the phone, we understand how frustrating this can be.

Following on from the apology, I believe that the Health Agent has explained the higher option to you which had initially been mistakenly overlooked. Whilst he has offered to handle the upgrade for you, he understands that you wanted a bit of time to think about it and emailed you the details. The Health Agent in question is awaiting your response to see whether you would like the upgrade.

We are very sorry for the honest mistake and hope that we can resolve this at your convenience.

Rated 5 out of 5 stars

Excellent service

After discovering I was not fully covered by my existing health policy (things that didnt concern me when I was young and took it out). I felt an urgent change was needed and they walked me through the options. I felt like they could be trusted. I found Connie very helpful.

December 9, 2014
Unprompted review
HelpMeChoose.com.au logo

Reply from HelpMeChoose.com.au

Hello there Kathleen.

Many thanks for taking the time to rate and review us. It is greatly appreciated.

We're very happy that we have managed to find a more suitable health insurance policy for your individual needs. I am very glad that you found us to be trustworthy, as that's what we put above anything else.

I have taken the liberty of passing on your kind words to Connie. Thanks again!

Rated 5 out of 5 stars

Looking for a better deal on hospital cover

Easiest phone call ever made and we saved close to $1200 for the year! Nothing short of outstanding customer service too! Would highly recommend

December 7, 2014
Unprompted review
HelpMeChoose.com.au logo

Reply from HelpMeChoose.com.au

Now THAT'S a nice saving!

Sounds to me like worthwhile call, Caroline. We're just so glad we could put a bit more money in your pocket by arranging more suitable health insurance.

Thank you so much for your rating and review.

Rated 5 out of 5 stars

Caring and professional

My experience was great. I felt like I was important and cared about. I was not pressured at all. The guy I dealt with Quan was lovely and I would have no hesitation in dealing with him in the future. Thanks Quan

December 7, 2014
Unprompted review
HelpMeChoose.com.au logo

Reply from HelpMeChoose.com.au

Greetings Diane. We would like to thank you sincerely for your rating and review.

Your kind comments about Quan have been passed straight onto him. We're glad that we could help.

Rated 5 out of 5 stars

Great customer service and knowledge about company deals

First time having private health insurance so I had a few questions to ask, the lady that I was on the phone to knew all about those questions straight up no time to think about them. My quote was quite cheap compared to other well known companies. Would Definately do it though here again, saves time wasting.

December 5, 2014
Unprompted review
Rated 5 out of 5 stars

I was pleasantly surprised at how personal the service was.

I have recently used help me choose to pick the right health cover for me
Andrea was so onto it but without being too pushy.She really took the time to ask all the right questions.She listened to me.She was sincere and genuine to get the right deal for me.I felt like a real person with real needs.
Thank you Andrea for your help and complete understanding.

December 5, 2014
Unprompted review
HelpMeChoose.com.au logo

Reply from HelpMeChoose.com.au

Thank you Rochelle. Taking the time to review and rate us is greatly appreciated.

We're very glad that Andrea has provided the customer service experience that we aim for in all of our interactions.

I have passed on your message to a very happy Andrea!

Rated 5 out of 5 stars

Healthcare Extras

I was paying far too much with NIB provider until I contacted Helpmechoose and I saved $28 per month with Frank, thank you Helpmechoose, very happy. Also I would like to add too, the service from Alex was great, was very courteous and polite

Maria H

December 5, 2014
Unprompted review
HelpMeChoose.com.au logo

Reply from HelpMeChoose.com.au

Excellent news, Maria! That's exactly what we aim to do - find the right health insurance policies for a person's individual needs...and hopefully save a little bit of money for them along the way.

Your positive comments have been passed onto Alex.

Rated 5 out of 5 stars

Review after one year and on new rebate scale

Excellent service from Andrea, same as last year. We had all our questions answered and very good advice. Very impressed.

December 5, 2014
Unprompted review
HelpMeChoose.com.au logo

Reply from HelpMeChoose.com.au

Hi Annette. Sounds like our Andrea has done a great job again!

Thank you kindly for taking the time to review us. Your kind comments have been passed onto Andrea.

Rated 5 out of 5 stars

excellent service

I found this company easy to work and helpful. I was given the best options for my situation and took out an insurance policy. The person I spoke with was friendly engaging and informative. I would use this company again

December 5, 2014
Unprompted review
Rated 5 out of 5 stars

Clear and easy to understand

Seemed OK, just hope that my choice proves to be the right one as I had been with the other insurer for 50 years without any problems, but at 73 I was still paying for pregnancy!

December 5, 2014
Unprompted review
HelpMeChoose.com.au logo

Reply from HelpMeChoose.com.au

Hello Sandra. Thank you for your review and rating. We really do appreciate it.

I'm glad that you have pointed out that you were still paying for pregnancy. This is a great example of what Help Me Choose aims to help with. We're here to analyse and compare health insurance based on your individual requirements...and offer more suitable policies off the back of that.

Rated 4 out of 5 stars

Quote process for HCF policy

I was pleased with your customer service representative knowledge of different aspects of hospital and extras cover. The quote was approx $200 cheaper than Medibank. The only hicup remains with the value of the premium which was advised in your "welcome letter". It differs by approx $70 from the original quote. Currently I am waiting for an explanation of it.

Best regards

December 5, 2014
Unprompted review
HelpMeChoose.com.au logo

Reply from HelpMeChoose.com.au

Thank you for your review, Dariusz. We always appreciate customer feedback.I have taken the time to look into things for you and can see what has happened here.

You have lifetime health cover loading on your cover but unfortunately this was not disclosed upfront during the quote process. If this is not disclosed, then a health fund would assume that you have none. It's only when a new fund receives confirmation of your previous insurance that they then know to add the lifetime health cover loading. The letter that you will have received from your new fund will explain this.

We do apologise for any confusion caused.

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