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Herbal Haven Reviews 369

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TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the plants are healthy, robust, and often exceed expectations in size. Many reviewers highlight the superb packaging, which ensures plants arrive in perfect condition, often with thoughtful additions like wool covers for protection and hydration. The delivery service is frequently described as prompt, efficient, and hassle-free, with many appreciating the quick dispatch and careful handling. The overall service, including the ease of ordering and the wide selection of herbs, also receives high marks. However, some customers experienced issues with delivery, mentioning instances where orders did not arrive due to courier service failures or were left in incorrect locations. A few other people also felt that some plants did not recover well from their journey, arriving dry or wilting, despite the generally excellent packaging.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the quality and health of the plants,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Order

Clients share positive opinions on order. Many customers praise the quick and easy ordering process, often... See more

Service

Consumers find service to be positive. Many reviewers express their satisfaction, highlighting efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Great herb plants, great selection to choose from the internet, excellent delivery. And - a double blessing - our garden birds LOVED the wool protective collars which we put out by the bird feeder... See more

Company replied

Rated 5 out of 5 stars

Beautiful little plants. Not just seedlings or straggly little misfits, they are proper young beautiful herb plants. Tucked in with wooly covers fur moisture and excellent protection covers during d... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. I ordered some herbs from this company, which unfortunately did not arrive due to courier service failure. But I can't fault Herbal Havens . Lorraine who, once advised tha... See more

Company replied

Rated 5 out of 5 stars

Herbal Haven is my go to plant site for its range of medicinal and culinary herbs. The standard of plants is always excellent and they come well wrapped in recyclable packaging . The site is easy to n... See more

Company replied

Company details

Written by the company

Established over twenty years ago, Herbal Haven is a specialist and family-run herb nursery offering a fantastic range of culinary, medicinal and aromatic herbs for sale. Grown naturally and in harmony with the seasons as well as the local environment and wildlife, Herbal Haven produces strong and healthy plants that flourish in your home or garden. As well as making it easy to order popular herbs to your door, the Herbal Haven team also provide expert advice to help you maintain and get the best out of your plants.

Contact info

4.9

Excellent

TrustScore 5 out of 5

369 reviews

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Rated 5 out of 5 stars

Great Customer Service, Interesting Plants

There was an issue with one of the plants. I contacted Herbal Haven for advice and they responded very quickly. I followed their recommendation and the plant is looking much better. I didn't ask for or expect but I was also refunded for this plant...great customer service :) They have an interesting range of plants and I will definitely order in the future.

October 15, 2025
Rated 5 out of 5 stars

Happy herb owner …

Have had few orders from you now and every time I’m impressed with the fast delivery great packaging plants are always so healthy and are all growing so well. Love using the different herbs in cooking

October 13, 2025
Rated 5 out of 5 stars

Great service

Packed really well, healthy luscious herbs, great info and care guide. Will definitely buy again! Thank you x

October 8, 2025
Rated 5 out of 5 stars

A special company …

A special company dedicated to growing herbs, common and unusual, with love and care. Easy website full of information. All the herbs that I have received from Herbal Haven are flourishing. Simply - thank you.

October 6, 2025

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