Herbal Haven Reviews 370

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the plants are healthy, robust, and often exceed expectations in size. Many reviewers highlight the superb packaging, which ensures plants arrive in perfect condition, often with thoughtful additions like wool covers for protection and hydration. The delivery service is frequently described as prompt, efficient, and hassle-free, with many appreciating the quick dispatch and careful handling. The overall service, including the ease of ordering and the wide selection of herbs, also receives high marks. However, some customers experienced issues with delivery, mentioning instances where orders did not arrive due to courier service failures or were left in incorrect locations. A few other people also felt that some plants did not recover well from their journey, arriving dry or wilting, despite the generally excellent packaging.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the quality and health of the plants,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Order

Clients share positive opinions on order. Many customers praise the quick and easy ordering process, often... See more

Service

Consumers find service to be positive. Many reviewers express their satisfaction, highlighting efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Great herb plants, great selection to choose from the internet, excellent delivery. And - a double blessing - our garden birds LOVED the wool protective collars which we put out by the bird feeder... See more

Company replied

Rated 5 out of 5 stars

Beautiful little plants. Not just seedlings or straggly little misfits, they are proper young beautiful herb plants. Tucked in with wooly covers fur moisture and excellent protection covers during d... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. I ordered some herbs from this company, which unfortunately did not arrive due to courier service failure. But I can't fault Herbal Havens . Lorraine who, once advised tha... See more

Company replied

Rated 5 out of 5 stars

Herbal Haven is my go to plant site for its range of medicinal and culinary herbs. The standard of plants is always excellent and they come well wrapped in recyclable packaging . The site is easy to n... See more

Company replied


Company details

Written by the company

Established over twenty years ago, Herbal Haven is a specialist and family-run herb nursery offering a fantastic range of culinary, medicinal and aromatic herbs for sale. Grown naturally and in harmony with the seasons as well as the local environment and wildlife, Herbal Haven produces strong and healthy plants that flourish in your home or garden. As well as making it easy to order popular herbs to your door, the Herbal Haven team also provide expert advice to help you maintain and get the best out of your plants.


Contact info

4.9

Excellent

TrustScore 5 out of 5

370 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Excellent quality and care.

I have had quite a few lovely plants for my wildlife garden from Herbal haven over the years.
Every plant has been packed with care and arrived in excellent condition.
All the plants have been very healthy and all thrived in my lancashire garden.
Thank you Herbal for your excellent wide variety of plants and wonderful service.

May 28, 2025
Rated 5 out of 5 stars

Fantastic Plants at Great Price

Fantastic range of plants, really good quality and well packed so they arrived in great condition. Really good value as well. I’ve been a customer since 2020 and have never failed to be impressed. Thank you!

May 27, 2025
Rated 5 out of 5 stars

Never disappointed

This is not first order I have had from Herbal Haven. I am never disappointed. Plants are healthy and beautifully packed and packaging is environmentally aware.

May 28, 2025
Rated 5 out of 5 stars

Excellent plants

Excellent plants, very reasonably priced, securely packed and sent by a reputable courier. I wasn't sure what to expect as a previous plant order from another company and sent by a different courier had not gone well. However these were larger established plants which revived quickly after being unpacked and are now in pots in the garden. Thanks Herbal Haven you have restored my faith in online plant orders.

May 27, 2025
Rated 5 out of 5 stars

Happy customer with happy herbs

I ordered 8 herbs first week of May. Came at expected time. Very well packed. The herbs looks very heathy and adapted to balcony pots straight away. I'm very happy with this purchase. They have a large selection of herbs indeed and you can feel they put heart in growing them.

May 30, 2025
Unprompted review
Rated 3 out of 5 stars

1st order

Order: HH24394
1st order with them and mixed review. They seem very good at keeping a customer informed - too informed actually as have had a couple of emails to tell me the order is on it's way when it's already arrived! Another plus point is that they don't use Evri, phew. But, 2 out of the 4 valerian plants I ordered are not recovering from their journey very well, 2 have managed to bounce back ok and I am happy they are a decent size. I guess being on a hot van, on a hot day for 8+hrs isn't going to do them any good. All the plants were as dry as a bone and wilting severely when they arrived and I planted and watered them immediately as already had the place for them prepared. Fingers crossed they all survive with some TLC.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Lemongrass plants

Easy to navigate the website and found exactly what I wanted. I received the lemongrass plants today and was very impressed. They were well packaged, in great condition and was amazed at the actual size of them, for a 9cm pot I expected these to be quite small but they weren't and what a fantastic price. Well done Herbal Haven

May 15, 2025
Unprompted review

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