Hermes Europe 

I was entirely wrong about Hermes. When I said I had received an email at around 4 pm saying my parcel had been delivered at 3.57 and signed for and despite us being in and no parcel being delivered - I was wrong. So after spending hours trying to contact them I read the small print at the bottom of the email and the parcel had been delivered but several months previously - can anybody match that - eh?

A shame I have to give it 1 star - there should be a no star option. After watching my parcel go round and round in their system for days and being unable to speak to a human, my parcel was finally chucked at my front door and a signature forged... which is illegal.

Worst company ever. Ordered a parcel Friday for next day delivery Saturday. Sat in waiting all day and nothing. Apparently they tried to deliver which is bullsh*t. Said they would deliver Monday. Sat in yesterday waiting all day gave me a time slot of 4-6, nothing. Then a email stating it will be 6-8. Nothing. Can’t get in touch with them. Live chat is robots. Ridiculous. Need shutting down. Worst courier service going.

All I have to say is fu**ing s**t service. Can not contact them. I don’t have a clue where my parcel is, I’m still waiting 5 days after expected date. Do not use absolute s**t

Awful company had parcels opened stuff removed delivered streets away and thrown behind bush left in porch smashed it goes on i will avoid any company who uses this not fit for purpose courier in future they also lie to cover there tracks

A parcel was due to be delivered to me but the driver sat n my driveway so the gps would show him there and signed for my parcel then when he was challenged about t came out with some cock and bull story without realisng I have cameras and have video evidence that he didnt deliver it and also his other story also isnt true. Now the cheeky so and so has had hermes blacklist my house saying im stealing parcels. Hermes have seen the videos and agree he didnt deliver but the driver is still delivering parcels in my area obviously its not important if they are honest or not.

Hermes must be the cheapest courier service in Britain, because I can't think of another reason to use them.

I've twice had parcels delivered with a card pushed through telling me at which addresses to find them (one three doors away, one three streets away). I eventually found them both at the same address in a different street altogether.

We recently received a parcel for another address (thrown over a six foot gate), I assume can only assume the driver couldn't find the address on the parcel and delivered it to the first house with the same number he could find.

Finally, today, while sat in my kitchen I hear a crash, on investigating I find a large parcel for an address in the next street, marked all over with "FRAGILE" thrown over the same six foot gate. Had the driver knocked I'd have happily taken it in but, that apparently takes too much time.

I tried their complaints line (1pm on a Tuesday afternoon) but their recorded message informed me that they only open 8am-6pm Monday to Friday.

Any company employing Hermes' services can surely have no regard for their customers, because their methods of delivery are somewhat short of those used by American paperboys.

Hermes was the god of thieves in ancient greek mithology. Yes, they are thieves. They admitted that they damaged my parcel, so never delivered it and as it was a return, I never received refund from the seller and compensation from Hermes. The parcel was insured and was worth 40 pounds. It is not that it will break me, but it is a theft. They promise everything through customer service and i sent all the relevant proofs, only not to receive even an answer from them, just a feedback form. They are arrogant, sarcastic thieves. I contacted the citizen advisor costumer rights department, but still in the loop and no luck so far.Who is going to stop them finally?

Worst delivery place ever! They either deliver your package whenever they want not at the time they tell you! Multiple couriers will just post a missed card without giving you adequate time to even open the door! Shocking that big company’s use this terrible service

Once again, Herpes, has failed miserably to do there job of delivering packages.
I placed an order with a company that said they would use RM but after 10 days I contacted them only to find out they're using Hermes instead.
On Herpes tracking web page

I CAN'T BE BOTHERED TO WRITE MORE ABOUT THIS APPALLING COMPANY.
DO NOT USE ANY SELLER WHO EVEN MENTIONS HERMES.
Company I mentioned have switched carrier,THANK GOD (or whoever) too late for me but it's a start.

Worse company ever, if there was -star I would put it , always delays delivery and lie

PLEASE DO NOT USE THIS COMPANY FOR ANYTHING. It’s a shame that well known clothing websites are using this brand for deliveries. Their drivers will mark your item as ‘delivered’ and then sign for it themselves. They’ve done this to me three times. Also they do not come in the time slot that they say. Worst delivery company ever! If anything goes wrong you can’t call them or email or even contact on social media. No point of paying for next day delivery if it’s hermes. Deliveries will never reach you. Absolutely disgusting service ! I don’t understand why they sign for parcels that have not been delivered.

I should receive my parcel before five days ago. there s a continuous delay in your delivery. At the first attempt, you sent me a notification through your mobile app said that you can not deliver to my address after that in one day sent me another notification said the delivery will be between 11 am-1 pm that exactly on Fri. 25th of Oct. sent me another notification said there is a slight delay after waiting 24 hours you the statue and said the delivery will be 28th-of Oct. between 10 am and 12 pm after 10 minutes sent me another notification said there is a slight delay and till this moment I didn't get the parcel. This not acceptable at all. and this is not the first time you did something like that.

I have had two different parcels Hermes have delivered over couple of weeks. One was due Wednesday, your online tracking said Wednesday so I wait in all day. Did not show up. Still said Wednesday on the following days. Finally arrived on Saturday. No apology from driver or reason why. Then following week. Tracking said Tuesday for a separate order, same thing happens. Finally delivered Friday at a totally random time of day.

My opinion is formed from years experience with Hermes, but you really are the most useless business to consumer courier firms around. Whenever I hear you have been appointed as courier I am filled with dread and can preempt the outcome.

Your tracking systems mean nothing and collectively I’ve wasted weeks waiting in at home for packages that never arrive. I have noticed a driver change recently who is not sticking to his routes because the tracking is so incorrect. But the last one was equally as bad and fitted her deliveries around her school run. So although your systems and emails would say between 4pm and 6pm I learnt to know over time that meant 6 to 8pm (except the day of her daughter’s school play which was 10pm, ended up hanging around for 8 hours!).

To top it all there is no way to contact Hermes from anywhere on their website or tracking landing page to find out what is going on. I suppose they don’t want to be inundated with thousands of unhappy people on a daily basis.

Hermes is a useless, shameless excuse for a company!

I now pay extra for alternative delivery options if they have that as a choice at point of order.

Hermes - why not try employing your drivers directly and give them some training and choose people that give a damn and who care about delivering to their end customers in a reliable manner. I assume they are all on zero hour contract and this is a second job for many that they fit around other things. Well my time is precious and I hate being told to expect a delivery between a certain time that 90% of the time does not show up! You should be ashamed of yourselves!

Bloody awful company useless put no tracking number on card and cannot get any working customer service number either

I received notification that a parcel was to be delivered on Sunday 27th October between 12-2pm - nothing arrived.

#AmazonPrime I will need to leave you if you use #Hermes. They are ridiculous - no way to schedule a delivery or change address, 3 attempts in working hours without ringing the bell (!). Then they send the item back, and then hide like cowards with no way to contact them. They might be cheap but are a scam as far as recipient is concerned. Avoid them; Hermes is bad for business.

Was supposed to deliver my parcel yesterday after paying for next day delivery early Friday.
Estimated delivery time 1200-1400, then I get a notification telling me there’s a delay. I receive nothing all day. Not even an update.
Then I’m told it’ll be delivered today, it hasn’t been delivered and still no update.
Ridiculous. Wouldn’t mind if I had an update or just told when I would actually be getting my parcel delivered!!

DO NOT USE HERMES! They lie! Twice they have said they were delivering the packages 'today' . Twice I waited all day even though I had also delineated a safe space in case I missed them. And twice, at the end of the day, I received an update to my tracking info saying that 'no one was home, there was no safe place requested and therefore they couldn't deliver it'. They'll try again after the weekend. Argh!

Wish I could give 0 stars. Such an awful courier service. Thinking about avoiding any merchants in connection with this despicable company