Hermès International (French luxury manufacturer) Reviews 

Quite possibly the worst luxury brand experience I have ever had, and it saddens me because I have loved Hermes for a long time.

I purchased a gift for my dear friend who is very ill, spent money for expedited shipping to ensure she received. Fed ex delivered to someone who was not my intended recipient and they stole the package. My friend never received. Once she let me know I called Hermes asking for assistance. I spoke with Jessica Obregon based out of NJ. She was not remotely helpful, said it was outside the window Fed Ex can file a claim and they would not reship the gift or refund my purchase. It feels like I have been scammed. She told me to “take it up with my credit card company”. What luxury brand doesn’t provide a luxury customer service experience? So disappointed and will never purchase again.

Don’t order online. My order delivered to the wrong house. Someone signed for it with a bogus name and Hermes won’t do anything about it. Discount experience at luxury prices.

Horrendous customer service, item was reported missing by UPS within hours of me placing the order. UPS informed Hermes immediately, but I was not made aware at all, I checked the tracking on the day the parcel was due and found out then. I emailed Hermes who ignored me, I emailed again, they responded stating that they were investigating, by which time Christmas had come and gone, and my partner had no present. I have called Hermes and demanded replacement or refund, to which they have said I need to wait for them to investigate with UPS and recover the money or item from them before they will reimburse me! I am sure this is unlawful. It is now two weeks later and still no replacement or refund. They do not respond to emails, or return calls that they say they will. All the while, my money is in their account accruing them interest. I am absolutely shocked that a large, premium company like this are running such a cowboy operation! I will never buy from them again, and now don’t even want the gift! Give me my money back!

My order was cancelled 3 times. I attempted to order a parfum for my mom on Christmas. They didn`t provide any further info why it was cancelled. Customer service sts I have 2 completely different billing adress on my card and order. But I did verify those info and everything was correct. On the 4th attempt they were out exactly of that parfum I was trying to order, just ridiculous!!!!

Trustpilot should remove the reviews posted about the courrier Hermes now Evri. It’s unfair to Maison Hermes to leave such reviews. That said I bought the Rivale mini bracelet online, I received my order promptly and immaculately packed. Very happy with my purchase.

I love Hermes products and buy a lot of them, mostly clothes. Stores can feel a little cliquey and at times understaffed but the quality is undeniable.

Ridiculously idiotic website keeps blocking access when you try to perform a purchase. Hermes has permanently blocked me because I use a VPN service.

It is impossible to view or purchase anything. Absolutely idiotic useless site which is a terrible reflection of what is meant to be one of the world's most iconic brands. DO SOMETHING to stop this idiocy.

Too bad I cant put ZERO stars here. I know this review wont change much and people will be still buying this luxury brand, however...my story:
Me and my 2 year old son came to Hermes Lugano in August 2021. I wanted to buy Hermes Chypre sandals, ive tried on size 36.5 and it was too small for me, my son was sitting on the sofa and waiting, at this moment he peed himself and some got on the Chypre sandals that were small. In the end manager of the boutique forced me to pay for these sandals...Ive tried to contact Hermes Maison in Paris, wrote them TWO letters via post - ZERO reaction. BTW they have treated me and my son terribly. Its a baby whos 2 years old and they threatened us badly. I have all the proof about the occured situation.

I purchased a lipstick as part of a gift for my friend. It arrived broken, with part of the lipstick stuck to the top of the bullet. Clearly packed that way and not checked in advance. I didn’t hear back from the initial emails I sent so I’ve called customer services who requested photographs be emailed and then didn’t hear anything again for days. When they finally made contact I received a generic email (with no apology for the experience) advising they could arrange a UPS return but I’d have to wait at home all day for this. I replied immediately and then heard nothing again. Why should a refund for a faulty item be so difficult. I’ve had the item for well over a week now. I certainly won’t be shopping with this company again. Imagine if I’d spent thousands on an item!!

They're very disrespectful and racist. I will never buy anything from them again. They questioned me as if I was trying to commit a heist and all I wanted to do is return a item that was nothing like the description. I advise all POC to skip this brand and spend with companies that value us. All I bought was a mini H pop and it should've been called micro with chain to literally choke you.

I have bought Hermes products for well over 30 years. My Hermes Apple watch strap is falling apart after very little wear. Took me over 6 months to have finally someone reply. Product was send to Paris - and was told that this was due to wear, except - I do not wear my Apple Hermes watch for physical exercises (have another Apple watch for this), or perfume (do not wear perfume on my wrist) or due to body lotion. I have another Hermes Apple Watch strap in leather that I have been wearing for over six years that is in perfect shape. Also I have Apple Care+ - and according to Apple this should be covered.
Dear Hermes team - I am extremely dissatisfied of how this has been handled. Looking at the many complaints here on Trustpilot, I am not the only one that has problems with quality of product and service responsiveness. QUELLE DOMAGE!!!

Hermes is a SCAM !!!! Thieves in broad day light
I ordered 2 items from Hermes, A slippers and a bangle. The slippers came with small size and they exchanged the slippers , Now for the bangle, it came as a baby size, I did not even bother to wear the bangle because its for a new born. I packaged it back the next day which was 15th August 2023 through Fedex and bearing Hermes label with all the receipts and asked for a refund. Hermes, because you do not want to refund, you came with a scam that the item came back to you scratched. How???? You guys are belittling your brand with cheap lies . Refund my money ASAP. I want the entire world to know who you truly are . This is so sad.

Good Afternoon Mr. Dumas,

I hope this email finds you well. I wanted to let you know about the situation that occurred in your Aventura Mall Location when our CEO, Sam Jidd went to purchase some things.

From Sam: "I walked in with my wife to purchase a pair of shoes and to look around for a few things for her as well. I was NOT greeted when I walked in with the exception of the security guard at the front door that looked at me like I didn't belong there. I was standing around and finally went up to a sales associate and asked them for help. Meaning that I HAD TO ASK IF I COULD BE HELPED. I told the sales rep that I wanted to buy a pair of shoes, I knew pretty much exactly what I was looking for since I have been shopping since around 2007-2008. THe sales rep just looked at me and said give me a moment. I sat and waited. I watched another customer walk through the front door and not only were they greeted by the security guard, but by multiple employees and asked immediately if they needed help and what they were looking for and they were attended to right away. I simply thought that maybe the sales rep that I had requested help from was new or just couldn't help me because it wasn't their expertise. I then watched another customer walk in the door and they were greeted as well, again - excitedly by all of the employees and were attended to - if not accommodated in every way - waited on hand and foot. I got extremely frustrated and walked out"

This above, Mr. Dumas, is Mr. Jidd's explanation of what happened that day. Mr Jidd has been a loyal customer of Hermes for over 16 + years and is the successful owner and operator of several Luxury Automotive Dealerships! He has never been treated this way in ANY of your locations. Was this because of the color of his skin (because the other customers were White.......was it because your employees felt like he didn't "fit their store"...? I can honestly make a huge deal about this, but instead - I chose to come to you as a civilized human being because I feel that you should know what happens in your stores. Your employees should know to never judge a book by its cover. Mr. Jidd was prepared to spend at least $4,000 that day between himself and his wife and instead he went elsewhere and gave his business to someone that treated him no different because of his skin color.

The Manager of the store called him and apologized, but, by that point it was too late. She came up with some story that she was going to help him, but if that was the case, why did Mr. Jidd sit there and wait for a long period of time watching other customers be attended to from the second that they walked in the door....?

Thank you for taking the time to read this and I thank you in advance for your response, both are greatly appreciated.

It's better to start like this. I ordered a pair of sandals from this brand. When I received the order, I was shocked to see that they sent me used shoes. I immediately took pictures of them and sent them by email . has been It took me many days to send the shoes back to them because they did not reply more than once a day. I was upset as to why their service was so slow, they wrote again, we apologize and we will give you a gift to compensate for the poor service.

I received my shoes after a long wait! I can't thank you enough for that. You also told me that I will get an extra gift because of the big mistake you made on my first order? I didn't get anything! This is not good at all and I expect much more from a company as big as yours! I am not a happy customer and that is your responsibility!

I wasn't expecting a gift from you. This was something you suggested and you didn't do. I was just waiting for a better apology so that my dissatisfaction and bitter experience with this order would be less. Unfortunately, you did not provide good service at all. If I bought these shoes myself ,I would have returned them without any hesitation, but these shoes were a gift from my husband for my birthday.👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻☹️☹️☹️☹️

Stupid rules with their online system for appointments. Tried many times and didn’t get an appointment
Went to each store 2 times a day hoping to get any cancellation appointment. Nothing , staff rude and not helpful. Even tho I bought 3 pairs of shoes , still didn’t help me to get an appointment

I ordered Sandals for CHF 750, which I had to pay upfront, and received used sandals. After stating the reason of my return that the sandals are clearly not the quality they should be, Hermes customer service called me and told me that because I had worn the sandals they cannot take them back and I won't receive a refund. They could not prove to me that the sandals left Hermes in a new state because they didn't take any pictures.

Very, very frustrated and disappointed. Will pursue this legally but the quality assurance is definitely not guaranteed and the service is bad.

OMG where to start.

Don't give this brand your money.

Our order. Wrong style, wrong size, wrong colour, 2 days late. Asked can they send the correct package and then Fed Ex switch them around. Understandable right? Logic? None of this my doing.

Well, no. It isn't how they do things. So, I have to wait for FedEx to collect. When the product is back to them then they will send the 'correct order'. All at the expense of my time with 2 days already wasted, never mind they are still holding my money.

I declined their offer and ask for a refund. The answer of when I can expect my refund was "When it is processed".

Unprofessional, inconsiderate and gloated.
Caroline you really are vile. Sadly just a reflection on the brand.

I ordered online and my parcel arrived on time and beautifully packaged. I have also done online live chats if I have questions and they are always very helpful. Excellent service online and in person.

I purchased an expensive Hermes product that a month later, simply broke.

The only people who can help are Hermes staff who work virtually…

Courtni Brooks is the US Director of customer service, she either:
- doesn’t care or
- can’t read

If you have an issue with a product, you are SOL because Courtni can’t actually read.

Johanna, my Hermès Ambassador, was tremendously considerate and obliging in helping me understand how where to register for a wishlist at Hermes. For anyone trying to get on the list, it's a daunting thought and a long wait for a budding love story with your dream Kelly, but Johanna talked me through it and got me an appointment at the Sloane Street store. Fingers crossed now!