Hermès International (French luxury manufacturer) Reviews 

Yet another review on an unsuccessful return.

I purchased a scarf from Hermes and when I received it I noticed a snag in the middle. I immediately bought a new one the day I received the scarf, and then started the return process for the snagged one a few days later. Hermes requested pictures, so I sent them, and after a week of no contact, I email them asking what are the next steps. They said "we would be happy to repair it!" I end up calling them and say I don't want a repair, I want to return it for a refund. The lady on the phone said that she understands and I should be good to return it. I sent it back to them the next day. A month later I get an email saying the scarf has been repaired and they're sending it back to me. I call Hermes again questioning why I didn't get a refund instead and they told me too many days transpired since contacting them initially about the snag, and that the scarf goes through quality control and should have been sent in perfect condition. This does not seem in compliance with their return policy, so I now am having Chase handle this, and Chase has been excellent. I will never purchase from Hermes again! Such a disappointment.

This company is a complete rort ! I purchase from many high end brands and have a lot of experience with these places but let me tell you I’ll never be buying from this rort of a place again. I purchased a pair slides online then of course needed to return for a different size and yes I had never worn them , I returned them the exactly the way I got them but according to them there’s no chance and they will be returning them because according to them there’s water marks on them hahaha yep sure then try and call them to get the an explanation of where and how they have water marks good luck with that . But all good it only cost me $1k to learn never to shop from Hermes again clearly I’m not the one losing out here . Trust me do not buy from here, I wouldnt even bother going to the Sydney store that’s just a bad ! And isn’t funny how most of the reviews on here are very similar …Trust me much better options out there than Hermes

Horrible experience. I bought a pair of $700 hermes sandals for my wife for Christmas. She literally tried them on in the bedroom and immediately noticed they were too small so she took them off and we returned the pair. A month later Hermes contacted me stating that they will not issue a refund because the sandals were not in their original condition. Complete BS and fraudulent and I will never ever ever purchase Hermes products and suggest you avoid this company at all costs. There are plenty of other high value/class options out there with much better customer service.

Why do companies still use hermes never get anything on time paid a 2 day delivery and its been 7 days now and still nothing hermes should be fined

Terrible experience with online order. Got charged on my credit card and received confirmation email. Then got a call from them to double-check the details. All fine. Then received an email the next day that the order got cancelled and I was about to get the refund. I called them to understand what happened and how to solve the problem. They couldn't give me an answer, just said the order got blocked by their automatic system and they couldn't tell me the actual reason, just insisted to place a new order, without any assurance that a new order would be fine. In the meantime the price raised 10% (I order December 30 and in January they changed all their pricing). Passed 2 half-days on the phone with them, but apparently nobody want to help me buy the product. Ridiculous. Never consider buying from them again.

29 of November I suposto be delivered my parcels from Ebay. It's say delivered at safety place. You canot belive on that. Just seler sending me photo of delivered notice at the my car par behaind bins. This is discusting. I never recived that iteam.

What a joke of a company. They failed to deliver our parcel because of a weak excuse of not enough drivers. So without attempting, we had to go to them to collect. Trimley St martin. What a joke of a company.

Hermes have never been able, for whatever reason, to find our house, so instead pretend to.

I purchased a Neobain pouch at Singapore Changi airport on my recent trip.
After I made payment the SA told me there is no box for the pouch so she put it in a ziplock. Maybe because it doesn’t cost over thousands so no box is provided???
As I am rushing to board the plane I just accepted what it was.
Since when does Hermes do not provide proper box for individual item. It is the boutique not reseller!

Hermes, you better keep up on your standard as luxurious brand!!!

I am a registered buyer on hermes.com US. I purchased in the past without an issue. I placed an order yesterday for a Christmas gift to be shipped to my home without an issue. I then decided to place another order for my wife to be shipped at the same address and got an error message. I tried to place this 2nd order with a different credit card; wouldn't go thru. I waited and tried with a third credit card; still didn't go through. Their website doesn't work; very frustrating. I emailed customer service. Never got a response from them. It is totally unacceptable that a company who is making so much money, would have such a disastrous web site and customer service. They obviously don't care. I would expect that their website works as well as a amazon or any other shopify website. What about having a chat option on their website to help their customer to finalize a purchase or reply to a question as available on some storefronts selling items at 1/20th of the prices charged on hermes.com

NEGATIVE REVIEWS SPEAKS VOLUME!! I WAS JUST ABOUT TO PLACE A BIG ORDER AND DECIDED TO CHECKOUT THE REVIEWS. I'M SO VERY HAPPY THAT I DID NOT. THANKS TO YOU ALL FOR SPEAKING THE TRUTH ABOUT THIS COMPANY/DELIVERY SERVICE! HAS ANYONE EVER RECEIVED THEIR ITEMS?! MAYBE A SCAM..JS. ENSURE THAT YOU EACH "LIKE/DISLIKE" EACH OTHERS REVIEW. PUT THEM OUT OF BUSINESS. BC SOMEBODY READING THESE REVIEWS. SHAME ON YOU HERMES INT'L!! 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼😡

I ordered sandals for my friends birthday. Paid for 2 day shipping. Had them shipped to her address. The next day I got an email that my order was canceled. I spent an hour on hold. Then the lady said the shipping address was located next door to a freight forwarding company. I said you shouldn’t have canceled. But we can reorder if you’ll cover the 2 days shipping. She said they won’t cover it. I said it was your fault for canceling! I’ll buy a different brand.

Their website’s online payment is having issues for months, 10k a bag and they can’t afford an IT guy to fix simple issues. Luxury fashions requires luxury service and this kind of garbage service is not worth 10k a bag.

Terrible customer service leaving packages in plain sight not to mention time and time again late deliveries! Worst delivery company in the UK!

another expensive package was lost or stolen from Northampton Hermes depot "stihl chainsaw worth at list 600£",tracking details
H0067A0087817078
from 22.09.2022 gone from Northampton depot,its not the first my package lost or stolen right in there,its like private mafia,always some exuises to rob client,if you dont receive your parcel in 3÷5 days you can forget completely,i just Wonder how long the law let in full legal light rob peoples????
how long rubish companies like Hermes,Yodel,packlink or other thieves mutations will be tolerate by government!!!
what about normal peoples times and planin when shoping,and business failing by such????
police and authority should take actions in such procedure!!!

I was in Milan (09/02/22) last week and very excited to shop at hermes as I’ve wanted a bag for several years. We were not welcomed in the store and immediately told there was no merchandise for sale. We were then told they don’t like to sell to Americans. So disappointed, never ever again will I enter or purchase anything from this poor choice of a brand.

Terrible service in Barcelona. They make you wait outside and then inside. What arrogance!

The most disgusting costumer service ever I have seen. Looks like employees having special training how to be extra rude to customers who are willing to spend over 10k. I visited many stores in many countries if they know you they are respectful with you if not they try to show you are no one. I would never even step my foot at any of the Hermes locations even if they gave me their ugly bags for free…..women why can’t you buy from other brands that they respect you not treat you like ….

I would like Hermes to respond to the appalling service at their Selfridges outlet. The staff who are so poorly trained are contemptuous of the very people that keep Hermes in business. If Hermes cannot afford bigger floor space which I believe they do, train such poorly behaved staff. one would think they were the children of the owners, full of contempt and behave as thought they are doing you a favour.

I would like to know why a bracelet given to me by my children as a birthday present was not taken back with receipt as it was too small. The reason they gave was apparently a fibre/hair in the clasp and they found it difficult to open. That surely means its faulty if they cannot open it. What sort of excuse is that??? And to be told I was offending them because I dared to ask why they couldnt try harder to remove the fibre is shocking. An Irish male assistant then came up rescue his Morrocan assistant who was offended and said to me and said " Youre not going to get anything from me. Youre not getting a refund"! I told him I wanted an exchange not a refund but he walked off with a contemptuous sneering look on his face. Check the CCTV cameras pls. I was astonished by the way he spoke to me. And the Moroccan woman was "offended" she said!
who are these woke people you are hiring??? My husband said its she has offended you not the other way round!
What kind of business are you running?
I will tell everyone in my family and friends here and the ME my experience and never to buy an Hermes product.
Its a way of protest and hopefully you realise that biting the hand that feed you, will be your demise eventually if you dont change things.
And the fake hype to keep us waiting 3 hours to see one of these awful nasty sales people is a disgrace. They swan around in breathtaking arrogance. Who are these ghastly people you hire???
My mother gave me her Hermes when I turned 18 and I will certainly not be doing that with my daughter and in the future, grand daughters. Im boycotting all Hermes products.
I deserve an apology and an exchange for a bracelet thats too small. Your ghastly staff refused to change it and contravenes the laws of this land.