Hermès International (French luxury manufacturer) Reviews 

I was excited to buy a gift from Hermes for my girlfriend’s birthday.

1st attempt to buy - I tried online but the boots were only available in-store.

I tried to call to check stock but Xmas was coming faster than an answered phone (and it’s only July).

2nd attempt - went to Hermes in Selfridges only to experience the engineered waiting times due to a lack of staff

3rd attempt - took a day off work to get there at opening hours and managed to only be 7th in line.

Boots went down great - she loves them but need a smaller size.

1st attempt at exchange - revisited Selfridge store “you have 61 customers ahead of you. Come back tomorrow. No we don’t make appointments. You can try Bond Street they can offer appointments”

2nd attempt at Bond Street - “we aren’t allowing anyone in for shoes. I understand it’s an exchange but no you can’t come in. No we don’t make appointments.”

I even asked “so you’re telling me you now have my money and getting more money is more important than helping me?” The response “yes”.

Go figure.

This is my first and my last purchase from these pirates. The arrogance is simply unbelievable.

Hermes in Firenze is without doubt best AVOIDED! Having left a watch to have the leather restored, I was given their business cards with an unmonitored email address. The Manager cannot access the internet! After six weeks, without the promised estimate, the watch was returned, but with very little sign of restoration! Hermes lives in a fantasy world, where customers are ‘guests’ and parting with the credit card is a ‘unique and creative experience’. This fantasy world extends to their idea of service, staff training and the total absence of professionalism, competence and attention to detail. They simply rely on style and brand over substance.

Seriously the worst costumer service i have ever experienced, will never buy anything from this brand again.

If I lea e out offensive words that only leaves good ones and I ha e none for hermes

Worst courier company ever. No contact number goes through, delayed deliveries. Drivers don’t even attempt delivery then register it as failed attempts. Totally pathetic

Absolutely worst service,I do not recommend the delivery guy stole the parcel took picture of his legs and recorded as item delivered I contacted Hermes twice they just don't care to refund the money or help it's cheaper but service is really risky and takes forever it's really bad .

Ordered some garden shears. Never delivered. Anything of any value never seems to be delivered. They seem to go missing?

I am not a happy customer. My parcel cleared UK customs 24th June. Tracking shows it was given to My Hermes, but My Hermes says that they have not received it. Parcels 'dissappear' with my Hemes. It was an ebay purchase from the USA. I donot know why Pitney Bowes uses them. I personally do not use My Hermes, parcels 'dissappear'. It is impossible to actually speak with anyone at My Hermes. Totally crap company; do not use. Parcels '''dissappear''' (we all know what I mean here.

I have always owned up to my mistakes. This was a saga…a a cautionary tale of special orders. I vented some weeks ago with a rather acidic review of Hermes. I have since deleted the review.
Yes, I ordered a new strap for a vintage watch out of production. Yes, special orders can take time, so be patient…good things come to those who wait. Yes, the strap arrived and it was beautiful.
But here is where the story took a turn. Hermes has a facility that looks after watch repair where my watch and new-band to-be was sent. There, my vintage Hermes watch and new band fell victim to a heist. My piece was only one of many that were stolen.
Hermes personnel went so far and beyond to right the wrong that my head is still spinning from their kindness, generosity and attention. If EVER I experienced GREAT SERVICE, it was the team at the Miami Design District store with a special shout-out to Jennifer and a kind, highly professional gentleman who heads up Hermes watch division in the US, Robert.
I needn’t go into details but suffice it to say the handled this issue in the most professional way.
I am breathless from the attention, and willingness to resolve a problem in whatever way that would please me. All they wanted to do was to right the wrong that was no fault of theirs. My gratitude goes out to the Hermes team. THANK YOU ALL for a happy ending. I am today and forever your loyal customer.

Hermes or whatever their new name is this days! Still totally rubbish and a joke waste courier company! Never deliver my parcels on time! Always days later!
Pathetic customer services! And their drivers have no social or customer relation skills whatsoever! I even booked them to pick up a parcel from me and they failed to pick it up! Twice! Contacted them for a refund said they would issue it and they haven't! How is this company is still managing to keep in business is a miracle!

Somebody keeps using my email address to request appointments, I have contacted Hermes to inform them that I have not done this and I do not know who it is but they keep using my details.

They point blank refused to block my email address and I keep getting emails from them informing me that my appointment has been cancelled.

I can't talk about the quality of their goods because i'm not stinking rich, but in terms of customer service it's terrible, I would recommend buying a cheaper bag and donating the rest to a starving family or charity of some kind, you will get more joy.

I was hoping for a nice package. I wanted it to be a gift. Good thing that I opened the package to see it. Didn´t get the bag, it was badly wrapped, the product was all around the place. All in all really bad 2/10

On April 27, 2022 I bought this beautiful custom Hermès belt online in the red and green color combination,

Unfortunately 6 weeks later I receive my order without the embossed insignia and as you can see the colors do not match what I initially ordered, Contacted customer service about how to proceed because this is really outrageous

I would expect this from a brand like gucci but not from a brand like hermes and everything the brand is known for Really a big disappointment Unfortunately

I have never written a review for an apparel company but Hermes has me steaming at the ears. I ordered a scarf on May 3 and as of May 31st I have no clue where the package is. The charge is still on my credit card even though I asked for the product to be returned and my money to be refunded. For luxury retail this is an abomination and I feel like I got robbed. The customer "service" responses are canned and I couldn't after 30 minutes on the phone be connected with anyone to find out whats going on. The scarves get 5 stars, service gets 0.

In my review of Hermes the German courier company now rebranded as Evri it got confused with Hermes the French luxury goods company, and I have no problems whatsoever with the French company.
I only had problems with Hermes the poorly run German courier service now rebranded as Evri.
People do not take the published negative reviews of Hermes the French luxury goods company as such as others may have suffered the same confusion.

Claimed to have "tried to deliver".
Failed delivery as nobody home...delivery address is the collections office at Royal Mail.

An arrogant spirit general in the Copenhagen store, including never replying to submitted emails

Kurt Bech, Kongens Lyngby, Denmark

Awful customer service. I am on the fourth email with no attempt for Hermes to solve my problem

5 stars for this luxury brand - I love my Hermes scarf.

Please stop confusing this company for the reckless delivery company who have now changed their name to Evri.