HERNEST Reviews 812

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 638 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like consoles, headboards, and sideboards are beautiful, sturdy, and well-made, often exceeding expectations. Many people are impressed with the fast and efficient delivery service, with items arriving quickly and often well-packaged, sometimes even fully assembled. The customer service is also highly regarded, with reviewers highlighting helpful and responsive specialists who assist with orders and resolve issues effectively. However, some people experienced issues with delivery, including recorded calls, items left in the street without notification, or delays. A few customers also noted minor product imperfections such as scratches, chips, missing parts, or doors that did not close properly, and some found the dimensions or colors to be different from what was expected online.

What people talk about most

Product

People report positive experiences with products, frequently praising the quality, design, and overall... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the style,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the responsiveness,... See more

Order

Consumers find the ordering process to be positive, highlighting its efficiency and ease, even for large... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hadn't heard of this company but came across it looking for a TV console. The shipping was fast, quality of the console is excellent and the whole process was easy. Definitely worth a look when search... See more

Rated 5 out of 5 stars

It’s a beautiful piece, a little darker than I expected, but nonetheless looks gorgeous. Great way to revive my small entryway. My husband used a drill to put together. It took him about 15 minutes fr... See more

Rated 5 out of 5 stars

The gentlemen that provided the white glove service were great. They put everything together in a timely manner and were very careful. Our new headboard is perfect. The only odd thing that happened wa... See more

Rated 5 out of 5 stars

I had a great experience with the Thorsten 72" Oval Dining Table from start to finish. The tabletop arrived the day after I placed the order, and the delivery was excellent, the driver brought it ins... See more


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Decoration and Interior Design Store
  5. Furniture Maker
  6. Living Room Furniture Store

About HERNEST

Written by the company

Designed to be loved. Built to be lived with.


HERNEST is a modern home brand crafted for real life. We create thoughtfully designed furniture with enduring quality, honest materials, and a look that feels at home in everyday living. At HERNEST, we don’t design for showroom perfection. We craft furniture for homes that are truly lived in.

SHOP HERE:


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

812 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A great experience

A very well made, great looking sideboard. Ordering was simple, shipping quick and customer service responsive when I requested a narrowing of the delivery window. The large sideboard was very well packaged to prevent any damage during shipping. A great experience!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Loved everything about it

Loved everything about it. Received, even earlier than expected, the high quality solid wood shoe cabinet I wanted. And it looks great. Perfect for the space available. And don’t have my shoes cluttering up my closet floor anymore!
It was pricy, especially with the expensive white glove delivery charge, but I feel it was worth it.

April 15, 2026
Rated 5 out of 5 stars

Beautiful Piece

Delivered in perfect condition, easy to assemble, BEAUTIFUL piece - I’ll be buying more from you 1000%. Have received many compliments on it. Thank you!

April 13, 2026
Rated 5 out of 5 stars

Overall had a great experience ordering…

Overall had a great experience ordering from this company was skeptical at first . Delivery time was the only negative I would say took about a month to receive my item. I did call customer service in regards to the delays and the customer service was great had no issues .. overall very happy with the product would buy from them again

April 14, 2026
Rated 5 out of 5 stars

Beautiful dining table

We absolutely adore our Arcela Dining Table. It’s constructed and designed exceptionally well, and we receive numerous compliments from our guests. They’re always asking where the table is from, and the price is simply unbelievable.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

84” floating media console review

We recently purchased the Viggo 84” floating tv console. The order process went smoothly and very easy. After receiving our product, we noticed so surface bubbles under the laminate and notified customer service of the defect. CS was very prompt and responsive and immediately shipped us an identical console to which we were extremely satisfied with both the replacement as well as the customer support provided by Hearst.

March 18, 2026
Unprompted review
Rated 2 out of 5 stars

Not what I expected

The delivery team were about to leave the box far from my main door.
I had to say, either you put it by my door or you take it back.

Then when we open the box, the table has chipped on one side.

April 12, 2026
HERNEST logo

Reply from HERNEST

Dear Fatima,

Thank you for your feedback.

We truly appreciate you letting us know about the delivery experience. Our Free Parcel Delivery is designed as contact-free service to the main exterior front door, and we see from the tracking that the driver kindly brought the package inside. We’ll work closely with our carrier to improve this for future orders.

Regarding the chipped table, we’ve sent you an email asking for a few more details so we can resolve it properly and quickly. Please check your mailbox, so we can resolve this quickly for you.

We really appreciate you letting us know and want to make this right for you.

Best regards,
HERNEST

Rated 5 out of 5 stars

Sabina shoe storage & Elliot end table

We ordered 2 Sabina 48” shoe storage cabinets that worked perfectly as enclosed book cases …. We liked them so much that we ordered the Elliot 16” solid oak side table that looks beautiful between 2 Barcelona chairs! Items come very well packed. Hernest’s customer service is exceptional

April 10, 2026
Unprompted review
Rated 3 out of 5 stars

Item was not left at my door.

Item was not left at my door.

April 8, 2026
HERNEST logo

Reply from HERNEST

Dear Elias A Fajardo,

Thank you for sharing your feedback.

We take your comments about the item not being left at your door very seriously. We have reviewed the logistics information for your order and it confirms the package was placed at the entrance of your home.

We are committed to ensuring every order reaches the customers safely and conveniently. Should you have any questions at all, please feel free to contact us anytime through our Help Center: https://www.hernest.com/help.

Best regards,
HERNEST

Rated 5 out of 5 stars

High quality

High quality, beautiful furniture! I had trouble locating some of the hardware and emailed them before I went to sleep at 10 PM and I had a response at 7 AM in the morning which helped me find the hardware immediately! Highly
Satisfied!!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Nothing but positive things to say

I have nothing but positive things to say about our experience. We ordered a beautiful coffee table, and when we opened it, we realized the top piece of the wood that lifts up was warped and did not sit flush to the rest of the table. I sent them an email on Saturday and got a response Monday! They immediately sent us a replacement that exceeded our expectations. The wood is real, its durable and very well made! I would highly recommend Hernest! Great product quality and customer service!

March 24, 2026
Unprompted review

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