Hertz Reviews 

Hired a van in 2024 from B&Q Nottingham, which is supplied by Hertz.
Shortly after the rental was concluded and paid for Hertz took an extra £5, which I disputed and had refunded.
On 7 occasions since then they (or someone working for them) have attempted to take payments from my debit card which I cancelled following the £5 wrongly taken.
Tried emailing customer services but no reply, Tried calling on 0207 026 0077 which is the number given on their website - number does not exist!
Now reported to Action Fraud and the police.

I was issued an €80 fine in Spain for driving in a bus lane. I promptly paid the fine, which included a handling fee of €8 for the payment gateway GESTORÍAS ASOCIADAS GESTHISPANIA S.L.U.

Subsequently, I received a separate €40 invoice from Hertz, also for handling fees. Considering the minimal effort involved which is an automated lookup of my address and email, these charges seem disproportionate and do not reflect real costs. I believe this violates the principles of the Unfair Contract Terms Directive (93/12/EEC) under EU consumer law. Despite raising this concern with Hertz support, their response was unhelpful. To avoid potential action from debt collectors, I felt compelled to pay the additional €40 and I am very disappointed with how Hertz treat their customers.

Wish I could give them zero stars.

Appalling customer service from Hertz Kittila, Finland.

Car’s vehicle management system prevented it from being driven due to Low Braking Power.

We had to organise and pay for taxis at our own expense to be able to still make the day’s activities.

Getting someone out to resolve the situation was unnecessarily painful and required multiple multiple calls. In one call Hertz even tried to say we needed to pay EUR 900 to get someone to come out. Absolutely disgusting behaviour. When you hire a car you expect it to be a car that works and the hire company to take responsibility if it fails.

Let’s also mention the blatant criminal level of mis-selling. There is no way that an automatic Toyota Yaris is vaguely ‘similar’ to a manual Ford Focus.

Rented a car in Denver for 15 days, shortly after renting I discoverd the air conditioning did not work.
Hertz were of little assistance in rectifying the issue.
On my return to the UK I complained to Hertz but they were not interested.
It seems they are happy to charge people for a functioning product but when it is found to be not satisfactory they will do nothing to rectify the issue.

Nisha at Hertz Heathrow was incredible. She was incredibly warm and helpful and really listened to our needs. We were incredibly pleased with the car we were given, which added to the amazing break we had.

Hertz have taken money from my account on 3 occasions.

This time it was £556.44 and they have attempted to take a further £310 on multiple occasions. I can't even leave money in my account because Hertz will take it.

The branch I hired from said my account it all up to date and they've taken what was on the invoice which is fine. But when I have tried to call the customer services line I cannot get through l, I've had to log a complaint which they took 6 days to respond to. They said they do not see where the money was taken and asked me to provide a bank statement which I did. I haven't not heard from them.

There's been times where I've paid for a rental online and it said the booking didn't go through and it took £226 3 times from my account. I had to wait 10 days to get that money back and a time where they've taken the money twice and I have to wait again for the refund.

How can a company take my money so quickly and then I have to wait for it to come back after proving they took it?

It's been more than 2 weeks and I have yet to receive an update.

It's disgraceful.

Rental in fairness was good and no issues , but customer service is horrendous - dropped the car back to bristol airport after a short trip but while ferrying the children and luggage i left my glasses in the centre console , called the hertz desk for a woman to answer to say they were closed , now all i wanted them to do was put the glasses aside for me however she said call back in the week and we will get them back to you .

SO I call back and give the details they say they'd call back they don't so i send an email explaining id left my glasses in the car - they eventually get back to me to say they couldnt find a wallet ??? - couldnt even be bothered to read an email !!!

im then told theyve found my sunglasses ...i didt leave sunglasses id left my normal glasses .
i can only deduce they bin everything on clearing the car or take other belongings and don't care !!!

also advertised as on sight at the airport which i thought would be convenient with the children - it is not it is a bus journey away

Rented a car from Dollar (Hertz) for 3 days from Bristol airport back in October, arrived during darkness & was told to inspect car next morning. No report received for existing tyre damage (aparently sent to Trip.com). Pending payment in bank for both security deposit & recharge of electric. Surprise surprise the charge was not taken but holding deposit was days later & even more bizaar was nobody informed of any damage. After emailing we were send docs but was not our address. Hertz are not going to investigate but will keep money taken, needless to say avoid this company.

Hired a car in orlando, car broke down as required a new battery. Hertz sent a man to jump start car and then advised me todrive to a garage to replace battery. Got to garage took nearly 2 hrs to change battery as garage had to wait from authorisation from hertz. I had to chase hertz to authorise replacement battery. We were supposed to leave for Busch gardens at 8.30 from orlando but due to car problems did not arrive there until 2.30 so wasted much time sorting the car out. I have raised a complaint with hertz over a week ago who have not even got back to me. Very disappponted with Hertz and will not be using agsin.

I got a status matched to Gold plus presidents circle and booked for the first time, as I was supposed to get a free additional driver. When I arrived to pick up the car I was charged an additional fee for the additional driver and couldn't cancel without being charged for the full booking.

It’s the worst company I ever hired car from!!! Be careful with giving them your bank details as they take the money from your account without notifying you or no reason.
They called me hour before hire supposed to start telling me they don’t have any cars available-I’ve got funeral that I should be on but couldn’t get there!!!
Then in the afternoon I was charged 114£ and it took me 2 days and don’t know how many calls to them to find out why-they told me it’s for “no show up fee” can you belive that?!?
After a week they emailed saying that I’ll get the refund in up to 30 days…still waiting.
Then next few days later I hired a van from them for 4 day price 96£ but check this I did it over the phone and soon conversation ended I received message from my bank saying I was charged 224£!!!!!
So again on the phone with them!!!
Ridiculous company

If I could give a zero I would

Truly appalling service. I have never had such negative service. Try and get to speak to someone- impossible. All telephone numbers do not work
DO NOT USE HERTZ

Utterly dismal service from Hertz UK. The company allows you to book a vehicle for use in the USA from the UK, yet only provides terms and conditions for European rentals. Payment was accepted without issue using a debit card, including all the optional extras. We were told that all that would be required at collection was a valid driving licence and the same card used for payment.

Upon arrival in the USA, Hertz refused to release the car; they would not accept a debit card at all, demanded a credit card instead, and attempted to charge an additional $500 holding fee simply because the driver was not a US resident. As a result, no vehicle was ever provided, despite several hundred pounds having been paid in advance.

Attempts to resolve the matter via the US customer service number led only to an automated system that ultimately claimed nothing could be done. Back in the UK, Hertz insisted we had never turned up for the booking nor cancelled and therefore were not entitled to a refund, despite our having Uber receipts to and from the location before the scheduled collection time, the reference card issued at the desk, and likely CCTV if they could have been bothered to check.

The issue was raised with the bank and although they initially agreed, Hertz disputed it. Ultimately we received neither the car nor a refund. At no point were the US card requirements or local terms properly disclosed before payment, and Hertz have been evasive throughout. Their final response was essentially to seek help from Citizens Advice or a solicitor rather than acknowledge the failure of service or return the money paid.

Don’t use hertz van hire!! They double charge u!!! Absolutely disgusting company!!! No customer service!!! Illegally charged me twice for fuel!!! I’m a disabled person on a very low income. Should’ve been £62 had a message saying it was £62 as per agreement they took £90!!!! Wouldn’t return my money even though I proved I had put more than enough diesel in on return. Charged me twice for diesel and mileage!! A £62 van ended up being over £100 in total!! I’m having to go to my bank to get it back!! Avoid avoid avoid!!! Customer service was rude and shockingly unhelpful!!

Absolutely atrocious service! AVOID THIS COMPANY AT ALL COSTS!

I booked a car online specifically filtered for under-25 availability (I was 24 at the time of the booking). I then proceeded to travel over an hour to the pickup location(Plymouth), only to be told that the car I had pre-booked 48 hours earlier simply ''wasn't available and that this issue happens all the time!!''

Without informing me or even asking - they then put together a tiny automatic Toyota as a replacement - and then immediately refused to let me take it because of my age, despite me being a fully-comp driver holding a manual driving licence with 6 years’ no claims and a completely clean driving licence.

Their “solution” if you can even call it that - was to leave me stranded in Plymouth until 3pm, meaning I lost an entire days earnings and had my plans completely ruined. I had a 6 hour drive ahead of me which is why I booked in advance and organised a 10am collection. Instead I left at 3:30ish and lost a whole days wage all entirely because of them!!

When I finally got a vehicle - a tiny little low powered Corsa which I had no choice but to accept, I paid in full, upfront.

Then two months later, they had the audacity to contact me claiming they “never received payment” despite me providing a receipt issued by them saying that the I had been billed!!

Every single email or phone call attempt attempt to resolve this was ignored. Emails went unanswered, concerns dismissed, and instead of addressing any of their failures, they eventually resorted to sending generic, AI-generated responses that didn’t acknowledge a single issue I raised.

This company is a complete shit show from top to bottom. They are disorganised often unresponsive hugely dishonest, and finally just incapable of providing even the most minimal of the services they advertise.

DO NOT BOOK WITH THEM UNDER ANY CIRCUMSTANCES! NO WONDER THEY HAVE SUCH SHIT REVIEWS!

When i got there the deposit was increase from £500 to £700
I never recieved deposit back!

Car needed 4 litres of fuel and they charge £4.50 per litre

I will avoid in future

Great service from Kasim at Edinburgh airport! He made our trip unforgetable.

We had a great service provided by Kasim at Edinburgh airport. We had a nice upgrade and enjoyed our trip even more with this nice Mercedes. Thank you Kasim!!

I had a confirmed and prepaid booking with Hertz, and I am a President’s Circle member through American Express Centurion. Despite the status benefits and the guaranteed availability that comes with it, when I arrived at the branch to collect the vehicle, I was told there were no cars available because they had oversold — even though my reservation was confirmed in writing and a deposit had already been taken.

To make matters worse, staff mentioned there was a car available on-site, but management refused to release it unless I paid a significantly higher daily rate. As a result, I was four hours late to an important family event.

I raised a formal complaint. Hertz initially responded with a generic message and a simple refund, which doesn’t address the breach of contract or the impact caused. The case has now been escalated to Hertz Executive Relations, who have acknowledged internal issues and are reviewing the situation.

The process is still ongoing, and I will update this review depending on whether an appropriate resolution is reached.

For now, based on what has happened so far, the service has been extremely disappointing — especially for a President’s Circle member.

Well for such a well known name I’ll say their customer service is a complete and utter disgrace with zero care for a shocking situation. They left me with. This is simple or so I thought. Hire a small van to help my son move house. Arrange to collect from my local Costco. Arrive to collect on a Saturday. NO VAN Every phone number unavailable. Can’t speak to a human being then try online chat at the collection. Insufficient data stream so comms awful. After 3 attempts to speak to the online chat to find someone with a modicum of common sense There never was a van. Off the road for maintenance That took me 2 hours with a cursory shall I cancel your booking then ? Here’s an e mail to complain to Then I see on my banking statement they’ve taken the rental I’ll sort that this morning. Worst customer service I’ve ever encountered. Just shocking. Meanwhile my son is now still awaiting to move house !!