Hertz - Santa Ana - John Wayne Airport (SNA) Reviews 

Car was ready. Very nice and clean and full of gas

Easy check-in, nice clean car. No hiccups!

Easy pick up, great car with an easy return! Thanks to all Hertz employees!

Counter agent extremely unprofessional. Expressed a loud, noticeably “sigh” when I declined the upsell. Very rude

The signage in the parking structure is terrible. I spent at least 20 minutes trying to find the Hertz desk before I resorted to asking multiple people for directions. I was provided a vehicle rather than being able to pick one out like I am used to. Car was fine, but exiting the parking structure was also difficult due to other poor signage. It had a direct negative impact on my weekend trip and was not convenient. The return signage was awful as well.

never got an upgrade even i'm president circle member, and got even double charge with my rental!!!

Reservation process via Hertz App was quick and efficient. Car pickup and return went smooth. However, as a President's Circle member, my expectation was to either (a) walk in and select a car of my liking or (b) have a newer/nicer car pre-assigned to me.

All good.. Great experience renting the vehicle..

All in all picking up my car is easy....the one thing that does hold people up at SNA is the fact that there is still a need to check in at a desk for Gold members rather than just being able to go to your car and go. I realize that this may be a function of the way that SNA's rental car area is set up, but if that can be updated in the future, that would be a big plus.

I was given a dirty car filled with fast food beverage containers. A car was switched for a Bronco soft top. Unfortunately the top was not properly secured, when I entered the freeway the top blew off… I almost lost control of the vehicle! I had to quickly get off at the nearest exit to find a place to secure the top. VERY DANGEROUS!! I’m not impressed with the service and security.

Went exactly as it should have gone. Arrived at the desk where i was directed to the car and was on my way in not time. No surprises on the bill after dropping off.
Could not have been any easier.

Great service

Hertz had the car waiting for me and helped me correct an error in my profile. They are always on time and their car inventory seems to be improving.

Ease of pick up at the airport, however, one employee had an issue with me not allowing him to walk away from me and out of my sight with my id.

Friendly environment and the cars are in generally good comdition.

Easy, fast and without issues

I was given a damaged car and am now accused of damaging it. I really thought Hertz kept better records about their vehicles. This is a very disappointing and disheartening experience.

The car I had was fine, the price was great, the agent at the desk was polite and professional. I didn't understand why had I kept the car an extra 12 hours I would have been charged an additional $170, that seemed a bit outrageous. I normally go with a different rental company but I would be willing to try her ticket in the future.

Overall every time I have a rental service is quick car is ready and good choice of vehicle every time.