The car was ready on time and staff was professional and friendly. I got two different answers about turning the car in early when I had a monthly rate but understood the final quote so no problem.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve rented from Hertz several times at this location and it’s always a breeze. It’s really convenient if you’re flying Alaska or Delta as those usually arrive at the east end of the airport.
Booking online was efficient. Finding the Hertz check in desk in the parking garage was ok. Finding the car was difficult. Areas/spaces are not marked clearly. Eventually, after wandering around for a... See more
Despite being a Gold member for sometime, I still have to go through the whole check-in process with my license a credit card. The system still shows me as a first time Gold member even with numerous... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
18601 Airport W. North, 92707, Santa Ana, California, United States
- (949) 224-6700
Your Car Rental Deals, News & Offers
4.0
Great
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great team and very helpful
September 21, 2026
Great experience at Hertz SNA
The car we rented was immediately available, the pick up was close to the arrivals area, and everything went smoothly.
September 21, 2026
They increased the weekly rate form…
They increased the weekly rate form reservation. Been trying to get it corrected but has been a nightmare going in circles trying to use the ai chat and then person chat that just won’t really listen and give bogus reason being taxes are more then the reservation but that is a separate line form weekly rate. I emailed a few days ago customer support still awaiting reply.
September 23, 2026
The counter rep at SNA was rude
The counter rep at SNA was rude, argumentative. I was quoted a rate that showed differently/higher on check out. The rep did not try to accommodate my Gold status. A poor representation of customer service. I’ve rented from Hertz for years. This will be my last rental. We had a handicapped person in a wheelchair and the rep was very non-accommodating.
September 23, 2026
The car i reserved was not available
The car i reserved was not available. This was a huge disappointment
September 22, 2026
Personnel at OC are always genuinely…
Personnel at OC are always genuinely kind and thoughtful. Cars are also ready without THE RADIO blaring.
September 21, 2026
Car return teams are always helpful
Car return teams are always helpful
The car gauge showed full so we didn’t top it off more. And we’re charged $32 for gas. So either the car gauge is broken or why the charge?
September 21, 2026
The SNA rental experience is quite…
The SNA rental experience is quite different from most airports. I prefer to be able to choose my own vehicle amd go, in this case they bring it to you. The staff is amazing and kind, very willing to help. It's just the setup that is a struggle. Took an hour to get the car when other locations takes 10 minutes tops. Nice that it is located directly on the airport, however I feel even with a shuttle to a rental hub it is still faster. Again this location staff go above and beyond. Not their fault it's a tough setup.
September 21, 2026
We got in to the office
We got in to the office, the lady behind the desk was very helpful and gave us great customer service. We were in and out on the road in less than 10 minutes. We had a great time. I enjoyed driving the jeep Rubicon while in California. Thank you
September 15, 2026
Max front desk person
Max, the front desk was very rude, argumentative, lacking knowledge of Hertz policy, rules and regulations. To the level that gives Hertz rental car a very bad reputation! Very disappointing
September 14, 2026
Everyone who I had contact with the…
Everyone who I had contact with the Hertz organization were helpful and courteous.
September 16, 2026
Always great experience at this…
Always great experience at this location. Car is always ready for me. Customer service is excellent.
September 16, 2026
The service of associates and rental…
The service of associates and rental vehicle was very good.
September 12, 2026
Great service, great cars for a low price
Had a great experience when picking up the car being able to have a designated area for gold members to pick up there car and had a new car for the week was great! Will absolutely be a returning customer in the future
September 12, 2026
Seemless process
September 14, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.