SNA Hertz location is the worst car rental experience I've had in a long time (and i do travel a lot). Staff are very rude and use threatening language to force you to get a downgraded car, and not en... See more
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The car was ready on time and staff was professional and friendly. I got two different answers about turning the car in early when I had a monthly rate but understood the final quote so no problem.
Despite being a Gold member for sometime, I still have to go through the whole check-in process with my license a credit card. The system still shows me as a first time Gold member even with numerous... See more
As usual, Hertz is ready when I need them. I made a last minute reservation after my plane landed and got exactly what I wanted and more. The staff at SNA was exceptional.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
18601 Airport W. North, 92707, Santa Ana, California, United States
- (949) 224-6700
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4.0
Great
138 reviews
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Quick and easy pick-up and return.
We rented a Jeep for our recent trip. The process was super easy, especially being a gold member.
September 7, 2026
Pick up was smooth and the car provided…
Pick up was smooth and the car provided was excellent this time. Made up for the terrible experience I had with my previous rental from Hertz Burbank.
September 8, 2026
The SUV we rented was clean and well…
The SUV we rented was clean and well maintained.
September 4, 2026
Fine
It was fine. I’m a little annoyed by how much you requested this survey. We got redirected to Orange County and had to book another car. We scheduled a 1 way delivery. We figured we’d try and just get the correct car once we got to San Diego but you ran out of vehicles despite us having a reservation. I work in hotels so I get the principal of overselling perfectly doesn’t make it less irritating to be on the receiving end. We returned the next day and were given a hard time for not picking up our vehicle the night prior despite you running out of vehicles. Like I said it was fine. It all worked out in the end. I’m not overly happy with your company but it won’t stop me from renting in the future simply because of American Express’s partnership with you. Just know that is why I come back not because of your company or the service we are provided especially after this last trip
September 6, 2026
Charged me wrong for gas and nobody…
Charged me wrong for gas and nobody responds my call!! I a president member but I guess they don’t care.
September 8, 2026
When I returned my car I asked if they…
When I returned my car I asked if they had wheelchair service to the airport. They did not! BUT, they offered to drive me to the terminal and they did! I was so appreciative for this extra service!!
September 8, 2026
I thought there would be the Board with…
I thought there would be the Board with my name on it, but no, stand in line. What is up with that?? Also, guy forgot to give me back my driver's license. Luckily, I realized this as I was about to walk off.
September 4, 2026
Presidents Circle
I don't understand the purpose of having a tier/rewards system. This airport does not allow for customers to choose their own car. What is the benefit to being in Presidents Circle if I end up with a Nissan Altima that Hertz chose for me?
September 4, 2026
Check out was great and check in was…
Check out was great and check in was especially personable, excellent service.
August 31, 2026
Easy pickup and drop off
Easy pickup and drop off, great car.
Friendly, courteous staff.
September 6, 2026
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