SNA Hertz location is the worst car rental experience I've had in a long time (and i do travel a lot). Staff are very rude and use threatening language to force you to get a downgraded car, and not en... See more
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See what reviewers are saying
The car was ready on time and staff was professional and friendly. I got two different answers about turning the car in early when I had a monthly rate but understood the final quote so no problem.
Despite being a Gold member for sometime, I still have to go through the whole check-in process with my license a credit card. The system still shows me as a first time Gold member even with numerous... See more
As usual, Hertz is ready when I need them. I made a last minute reservation after my plane landed and got exactly what I wanted and more. The staff at SNA was exceptional.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
18601 Airport W. North, 92707, Santa Ana, California, United States
- (949) 224-6700
Your Car Rental Deals, News & Offers
4.0
Great
138 reviews
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The car had a bad body odor smell that…
The car had a bad body odor smell that stuck onto my clothes. I couldn’t get rid of it after trying to wipe down the car. I called my pickup location about 15 times and no one would pick up. I called multiple other locations in the area and they didn’t pick up either. I went back to try to swap out car and they said they were very busy so I would have to wait a very long time. I ultimately dropped off the car early since I couldn’t take it anymore. This made my trip very stressful and ruined some of my plans.
September 4, 2026
Fantastic experience all around!
September 5, 2026
Prepaying for gas and fast easy pickup…
Prepaying for gas and fast easy pickup and drop off.
September 4, 2026
Staff at SNA were really nice
Staff at SNA were really nice. The receptionists were nice and the person I dealt with when I returned the vehicle was exceptionally nice and helpful. She made sure I had a great experience with Hertz and showed me the way back to the terminal with clear guidance/instruction.
August 27, 2026
Easy to get car and deal with the…
Easy to get car and deal with the people. Great experience
August 28, 2026
good service
August 31, 2026
Needed more inventory to
Needed more inventory to
Choose from for Gold Members/Presidential Circle at this location.. Very limited .. Overall service was good .. and apologized for not being able to accommodate.
August 30, 2026
Very helpful staff, great vehicle
Very helpful staff fixed my vehicle request at the Gold member reception desk. I ordered a Nissan Altima sedan on-line, but when I arrived, a SUV was issued to me. After staff fixed this by providing what I wanted, the Nissan Altima was brand new! It was a pleasure to drive. Kept it for a week.
August 18, 2026
vehicle met all of our needs for a…
vehicle met all of our needs for a family of 7 with a stroller to fit our luggage and stroller. A little cramped for the adult sitting in the middle, but it worked. Wonderful to pick up at one location and be able to drop off at another.
August 26, 2026
Timely friendly service
August 26, 2026
Gold Counter agent extremely unprofessional
Counter agent extremely unprofessional. Expressed a loud, noticeably “sigh” when I declined the upsell. Very rude
July 3, 2026
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