Great service, as always. My name was on the board, got an upgrade though I declined since I like driving smaller SUVs (thank you anyway!), the vehicle I chose - a Buick Encore GX was perfect and perf... See more
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There were very long wise with only one person helping people. During big times at the airport, it would be more efficient for there to be at least two individuals working in parallel.
Several things: - the car we rented was great: heated steering wheel, heated seats, comfortable to drive - having Gold status made getting the car quick and easy. Return was fast too. - the Return... See more
Was charged for extra hour and it took me 45 minutes on hold to fix. Website held different and confusing receipts. You should warn customers they will be bombarded with fake emails from "Hertz" about... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
180 Schoephoester Rd, 6096, Windsor Locks, Connecticut, United States
- (860) 627-3850
Your Car Rental Deals, News & Offers
3.8
Great
110 reviews
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The calls were challenging but Omar at…
The calls were challenging but Omar at the bdl was great....he should get the stars ,=5 but calls =0.
September 21, 2026
Lower class of car than was quoted for $147 more …
I was quoted an estimate for a Volvo XC60 or similar car for $547. I was given a Nissan Altima which is in a lower class of car and charged $694 . This discrepancy has not been resolved by Hertz.
September 22, 2026
Need more car options on late flights…
Not many cars to choose from when I arrived at midnight. And the choices left were not great. But the ease of arrival and departure from BDL was great. Better cars would have gotten you a 5 star rating.
September 22, 2026
I am still waiting for my phone call to…
I am still waiting for my phone call to address this, and nothing!
September 1, 2026
Rental with hertz was a gteat experience
I had no problem picking up and dropping off the rental. They were very fast in the process and I would recommend them to everyone!
September 21, 2026
Awful experience trying to use my…
Awful experience trying to use my points. App require to do reservation to be paid at pick up in order use points. When I got to the desk representative refuse to apply points. Instead I had to call customer service, I was on the phone back and forth with diferent people for 2 hours and no one help me. I couldn't use my points.
September 17, 2026
Cold, corporate treatment
Rental car was fine. The AI systems are frustrating and dismissive. Huge back up to get out of the lot because only one of 4 booths were staffed. The guy there was great and fast, but there was only one of him.
September 17, 2026
Your staff is great!
September 17, 2026
Exact care we ordered
we were able to pick up the exact car we ordered with no problems. the new facility at Bradley field is very nice and convenient.
September 15, 2026
Haunted by Computer generated emails on a roof anomaly
I am being sent emails that I was in an accident because of some anomaly on the roof there are no actual pictures of the roof and it could be an acorn for all I know. I have asked for someone to all me but have not heard from anyone. I have not been in an accident so I can’t fill out the paperwork please contact me. There is no information to contact Hertz on this issue.
September 18, 2026
Car was not clean on pick up......
September 17, 2026
easy to make a reservation
easy to make a reservation. pick up and drop off are easy--no surprises.
September 15, 2026
Great except I can’t find my emailed…
Great except I can’t find my emailed receipt.
September 11, 2026
Efficient friendly
September 14, 2026
Completely painless from pickup to drop…
Completely painless from pickup to drop off.
September 14, 2026
The car was easy to pick up
The car was easy to pick up; it was a great car and everything worked. The return was easy too. The price was good this trip. For my next trip later this month, the price is way up and too high.
September 10, 2026
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