The rental was fast and easy. Staff at BDL international were great, including the gentlemen in the garage when I returned the vehicle. Price was competitive. The 2025 Jeep grand Cherokee was a good... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent rental experience. Fast and smooth pick up. Just what you want after traveling all day. Received a clean, reliable car. Drop off was just as smooth as pick up. Final charge was as qu... See more
As a gold member we have never had a problem with any of the vehicles we have rented. We returned our vehicle to the Bradley airport with a full tank of gas however the $17.52 you charged us when I... See more
Our car was ready for us with no waiting. The staff were super helpful and very kind.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
180 Schoephoester Rd, 6096, Windsor Locks, Connecticut, United States
- (860) 627-3850
Your Car Rental Deals, News & Offers
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The rental was fast and easy
The rental was fast and easy. Staff at BDL international were great, including the gentlemen in the garage when I returned the vehicle. Price was competitive. The 2025 Jeep grand Cherokee was a good vehicle. Not that the vehicle is a reflection of Hertz. But I didn't like the side mirror location because it causes a blind spot making left turns and it's not very good on gas. Although it has a large fuel tank. The cleaning products used inside the car are somewhat overpowering for me and stay with my clothes afterwards. Other than that I have no real complaints. .y sister left her eyeglasses above the passenger side visor and I contacted Hertz through website to file a lost (forgotten item) and hopefully she can get them back.
Told me the location would be open but…
Told me the location would be open but it was not so I had to park the car for the night
Connecticut Vacation Rental
Our car was ready for us with no waiting. The staff were super helpful and very kind.
As a gold member we have never had a…
As a gold member we have never had a problem with any of the vehicles we have rented. We returned our vehicle to the Bradley airport with a full tank of gas however the $17.52 you charged us when I prepaid for the vehicle was not credited when we returned the car. We followed your instructions, providing you fuel receipts, by submittimg copies to you on Monday, 21 June. It is now Friday, June 26 and not only have we not received our credit but we haven’t even received an acknowledgment that you’re going to process the refund. Not exactly a nice way to treat your customers.
Car was ready when I got to the head of…
Car was ready when I got to the head of the line after waiting 15 minutes in line. Easy return.
Great job!
Everyone was super polite, professional, friendly, efficient and responsive. The entire process ran like a well-oiled machine. Great job!
Excellent rental experience
Excellent rental experience. Fast and smooth pick up. Just what you want after traveling all day.
Received a clean, reliable car.
Drop off was just as smooth as pick up.
Final charge was as quoted.
Weekly rental was priced much better than other rental companies.
Will definitely rent from this location again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







