Hertz Reviews 17,173

My insurer rented a car for me from Hertz Perth (Canning Highway branch) following damage to my car. The process was smooth and easy. The lady at the sales desk was helpful and friendly throughout the the hiring process. I frequently hire cars and this is certainly one of my better experiences.

This is a terrible car rental company, avoid at all cost! Rude staff took 400 dollars from me than stated they don’t have vehicles for rent. It also cost me 80 bucks to get back and forth from the rental place in which was a waste time and money! Mike the manager was very rude and disrespectful and refused to provide me with the corporate office number. They’re basically stealing people money while causing hardships to their customers.
Trash Company!!!

We rented a car for a one-day stay. We barely drove it and returned it in perfect condition - the Hertz employee who accepted our return confirmed this. However, on our way home, we received an email from Hertz claiming that their AI cameras had detected damage to the car. The email included a grainy picture of some mud by one of the front wheels. Even though we'd bought all of the insurance, they still demanded we pay them for the "damage". When we called customer service to straighten it out, they put us on hold for over an hour before just dropping us from the call. A complete scam.

We made a reservation at Hertz - Raleigh North Carolina.
The car was dirty, and there was NO GPS.

After a week we needed to change the reservation to 3 more days. It was impossible to find our reservation on the net/app. We kontakt Hertz tried to make the chance. The guy from Hertz was Bad English speaker and after 45 minutes on the phone we decided to drive all the way back, give the the car and rent at SIXT where the service is great.

When you call she was unprofessional and rude.

DO NOT RENT FROM HERTZ. !!!!!!
I rented a car in port st Lucie on Friday was supposed to return in port st Lucie I called and had it changed to return in Miami where the representative said there would be no extra cost to return in Miami. I got a confirmation for the change and I was all set when I returned car in Miami the total bill was 1000 by email when it was supose to be 360 .on looking at the bill they charged me 600 for each mile I did 1 dollar per mile, on my contract It clearly states unlimited mileage. I called and explained to them what happened they assured me ill be getting a refund but never did called again they kept making up new things asking if I had a copy of the contract etc which I sent to them like 5 times trust me its not worth it rent from enterprises almo budget thank me later stay away from hertz. We rent cars alot for work will never rent from them again .

Pure theft, fraud, and malpractice being shown by this brand. After discussing and agreeing to a rental extention with the branch manager at OR international airport, the Hertz team sent a collection agency to collect my vehicle, charged me for the collection, hit me with hidden fees, and to top it all off, still havent released the reserved payment on my credit card

I escalated the matter to the customer care line and the regional and national management teams and have in essence been ignored completely.

AVOID AT ALL COST - BASICALLY CORPORATE MONEY HUNGRY GANGSTER SCUM BAGS!

I arranged to hire a car from Vancouver airport in Nov 2025 via Holiday Extras who selected hertz. Unfortunately our flight from Manchester which was via Iceland was seriously delayed and we ended up being accommodated overnight in Iceland then then flown to Vancouver via Toronto arriving after 12 midnight 24 hours later than originally scheduled. As the Hertz office at the airport closed at midnight I had earlier manged to contact my son in Vancouver and he arranged us a taxi and to pick up the car the following day from a Hertz office nearer to his home. I had already rang the hertz office in the airport to tell them we were delayed. They said no worries but I should have when they werent interested in recording our details. The follwing day we called into the Hertz office in Port Coquitlam to be told we could hire a car from them but even though we had already prepaid £430 we would have to pay again. They maintained they had no record of us paying £430 on their system even though I had the hard copy from Holiday extras! We said this was ridiculous but they insisted. In the end we walked away without a car and eventually got our £430 back via the credit card section 75 thankfully but I will never use hertz or holiday extras again

The booking was through Auto Europe and that was fine as was the car supplied. But at pickup Swiss side Geneva airport was charged 48Francs for 'Cross Bordering'. The pitch starts with asking will you be crossing any borders - like France for example - well you can barely get out of Geneva without crossing into France its only a mile away at some points! The guy then said any problem even a flat tyre which requires Hertz to be involved will cost 750Francs - even though they are busy supplying cars on the French side of the airport. It annoys me its kept to the last possible minute and then bang - to frighten people into taking the 'insurance'. No - last time Hertz for me.

First let me say that I DONT write reviews, mostly because I believe that they fall into a BLACK HOLE and no one gets the POSITIVE recognition they deserve. BUT,
I've decided that my experience with SIMRET at the Asheville location was so pleasant, so professional and so helpful, that I must write. If everyone at HERTZ, conducting themselves the way SIMRAT did (and likely does within everyone) ... the HERTZ BRAND would soar to GREATNESS.

I rented, pre-paid and pre-checked in for a rental to do a business trip. Uber’d over to the location only the morning of my rental and was told that hertz overbooked them and there was no car available. She also said hertz does this all the time. I was told to call hertz customer service who were useless telling me to call the location and refusing to let me talk to anyone with any authority. The location says it’s hertz’s fault for overbooking. I am out 2 uber rides and a day of work and nobody in this company cares. Rent somewhere else.

Our booking with Rentalcars and Hertz went badly from start to finish, and I want to share the full experience so others know what to expect.

We originally booked a 4x4 through Rentalcars, with Hertz as the provider. Two weeks before travelling, my wife contacted Hertz directly to update the collection time and provided our flight number, exactly as instructed. We assumed the booking had been updated correctly.

When we arrived at Geneva Airport, the Hertz paperwork clearly stated that the car must be collected from the French sector. At the airport information desk on the Swiss side, we were told the French Hertz desk was closed and were directed to the Swiss Hertz desk instead.

After queueing for around 30 minutes, the staff at the Swiss desk told us we must collect the car from the French side, despite us explaining that we had already been told it was closed. We then had to go back through security with all our luggage to reach the French sector, only to find the desk was indeed closed — and we were told by a neighbouring rental company that it is always closed on Sundays.

Hertz had booked us a Sunday collection in a location that is not open on Sundays. This made it impossible to follow their own instructions.

We then had to go back through security again with our luggage and return to the Swiss Hertz desk. When we finally reached the front of the queue again, the staff member agreed to help us. By this point we had been dealing with this for a long time and were close to giving up.

We had booked a 4x4 for a ski trip and were told we would receive a Kia EV9 or equivalent. The EV9 was not available, and several different cars were mentioned. Eventually we were offered a Lexus SUV. At no point do I recall agreeing to pay extra for an upgrade. We were stressed, delayed, and simply trying to get on the road before our apartment key collection deadline. When the bill was presented, we reluctantly paid the additional £200+ just to move forward.

We then took the bus to the car collection point, where the problems continued. We waited over an hour while staff tried to locate the vehicle. First we were told it was being collected, then washed, then that it could not be found at all. The manager there eventually phoned the Hertz desk in the terminal, clearly frustrated, and asked what was going on. We were then told another car would be sent.

We accepted the replacement simply to end the ordeal. It was not an SUV as originally booked, but a Mercedes. It was a nice car, but not ideal for snowy conditions. Still, we were relieved to finally leave the airport after several hours of delays.

When we returned home and checked our statements, we discovered another issue. We had already paid £301.89 on 7 January for the original booking. At the airport on 1 February, Hertz did not just charge us the upgrade — they charged us the full amount again, plus the upgrade, totalling CHF 576.32 (£547.35). In total, we had now paid £849.24 for a booking that originally cost just over £300. We had even handed the booking invoice to the Hertz staff member, so it is unclear how this happened.

The duplicate payment should have been refunded immediately. Given the series of problems, delays, incorrect instructions, and the fact that the upgrade was not requested by us, I believe the upgrade charge should also have been refunded. Some might argue that a full refund would be appropriate considering the circumstances, but I only asked for the duplicate payment to be returned and for the rest to be reviewed fairly.

Even if we ignore the pickup‑time issue — despite us providing the flight number in advance — the number of separate problems still requires proper resolution.

I ask Hertz and Rentalcars to consider how this situation would feel if it happened to them and their families: hours of delays, contradictory instructions, closed desks, repeated queues, stress, and then discovering you have been charged more than £800 for a booking that should have cost £300.

Based on this experience, we will avoid both companies in the future. We will also check Trustpilot reviews before booking any future rental cars.

Misleading, unclear, and unhelpful! I have been told I’ll get my refund for over a month now and still haven’t had it! Never again

Hertz charged my account an additional $259.90 for a daily toll charge when I was told at the counter I could use my own EZ Pass. I was then told that if I produce my EZ Pass statement showing I paid my own charges that it would be reversed. I provided them the activity statement , they agreed it Should be reversed, and now it is being refused. This was Not some kind of mistake, this is something they are do to bump up their revenue...Scammers! I will Never use Hertz and will relay this story to all. Stay away!!!

I see a lot of bad reviews outside the United States, but Hertz rental car in the United States is a great company. They did right by me 100% and their customer service was above and beyond

Score of 1 (actual rental) to 5 (customer service when I complained). As many others have reported, I also had a bad experience renting from Hertz at the San Jose del Cabo airport – the rental was much more expensive than I had reserved due to extra charges, some of which I was told were mandatory. Since I was in a foreign country and had trouble understanding what the agent was saying and converting pesos to USD in my head, I did not realize right away that I was paying so much. I complained to Customer Service and they efficiently took care of the problem and gave me a fair rate. I had been ready to give up on Hertz but I will now use them again.

Front office wouldn’t do anything we had to switch our cars three times they never said what to do. Cost soooo much. They told us to get a car in the first row. It was a bunch of super fancy cars and we double checked and they were like oh no no no you go get the shit cars, but I highly doubt that they would say that to someone who has like a gold pass we got the car said in small writing car is not for and we already had all the stuff in it so that they have a ticket out. They’ll see the front office again again to make sure everything is fine but then we go to exit and you’re supposed to give them details from what the front office is saying they’re gonna tell us anything and just tell us too so he had to take 30 minutes just to do whatever he was doing. and then after about an hour, you had to go back and get a completely new and wait for like 15 minutes for the front desk to tell us all the information you should’ve had the first time so that whole process took an hour unless you make like 100s of thousands dollars gold pass or a VIP or whatever the hell they call it because I assume they probably treat you better if you have more money because Trump’s president we’re in Florida so that’s probably why we got that treatment hopefully we never have to deal with that again.

We rented a car from Dollar at the Daytona Beach Airport on 3/8/26 and returned the car on 3/12/26. Both original rental and drop-off were out at lot J-18 at the airport. The agent at the desk was the same agent for the original rental and at the drop-off.
This agent never came out to do a pre-rental car walk-around Inspection and merely handed us the car keys and told us what lot it was located in. Upon the rental return, we dropped it off in the J-18 spot where we first picked up the car.
While in St. Augustine, this rental was parked in a private driveway off the main street and we only used it to drive to and from St. Augustine Old Town where we did all walking during our stay.
I am more than a bit taken back that no pre-rental walk-around Inspection was performed by the Dollar Agent and neither was the Drop-off Inspection of the rental on 3/12/26.
I am not in a position to make any damage payments, as I was never notified of pre-existing conditions prior to renting the vehicle and I never signed for the condition of this rental at time of rental agreement.
Any damage to this rental may have been an existing condition or may have happened after we returned the rental. There is no way to know for sure, however, as the only issue we saw with this rental was the Oil Maintenance Warning Light that came on when we started the car (The desk agent was informed when we returned the rental keys to the main desk). We noticed no other damage. Now Hertz is sending me to a Collections Agency!!!
Respectfully,
Mark Sabatino

I booked and paid 700 dollars approx and cheked in online for a pick up in Wollongong at 4.45 as my flight was arriving at 4.15. Flight arrived late ar 4.45. i requested over the phone that i would pick up at 5.07. they refused. i was put to the national call centre who said that i may not get it next day as well. took my money and no car. i had to spend another 700 to hire a car from another company
I suggest that they could have waited 10 minutes or next day they could have given me the car

This company gives me rates that fluctuates and doesn’t give me an exact flat rate it is annoying and they love to steal money and not to mentioned I had to switch vehicles due to a oil change issue and the one I receive has multiple scratches and crack window guy did not inspect vehicle when switching cars this is a nightmare