Hertz Reviews 

It's easy until you have to modify your booking then starts the nightmare, impossible to do it online, chat bugging, customer service via SMS (what is that?) never working... The customer has to adapt to Hertz schedules and needs to be persistent to try to reach out to them (72h in my case). Our train arrived at 21h01 but for the agency closing at 21h nothing could be arranged for us to get the keys... Changing the name on my booking so a friend to take the car sooner was impossible so I cancelled the booking and when I wanted to do a new one the website wasn't working properly...
-Why people in your agency can't do the modification? Are they just able to give keys? I don't think so
-Why can't we modify the names and card info by ourselves?
-Why the second driver needs to be present and a copy of his driving license isn't sufficient?
Super bad customer experience.

I paid 2 times the price of my rental.

They never refunded my caution of 468 dollars !

They are thieves, dishonest people.

This company must be sued for all the thefts it has committed.

perfect service as always
5 starts

I was looking for a car rental, I added my preferences in my profile, then less results than before :-(
I start a chat with support and they solved it in few minutes

About my opinion Hertz was a good choice the car was in a good stat, the services was good... so always I rent from it.

Never had a single problem, always had better cars than expected, and the process was always honest and easy.

car rented was in bad condition, it took me a year to get reimburse, call center inefficient, no one care about guest complaints. No one from the top management is tackling the problem. Poor guest experience in France

Terrible experience - would NOT recommend. We reserved by telephone and pre-paid and arrived at the agency in Pontarlier only to be told (in an aggressive way) that no car was available and that it was “so annoying that people turned up after pre-paying via the web or phone” and that “it wasn’t her fault”, which is a typical response when faced with poor service. The person at Hertz offered no other solutions. We called the Hertz telephone platform and to be fair they did cancel the reservation. We were told that they usually charged customers who didn’t pick up the car and would have, if we hadn’t called. The irony! Luckily they didn’t charge us. We found another car hire place and all ended well but if you have an important meeting or need to catch a flight for example, do NOT rely on Hertz. Even their customer service survey doesn’t work!

Hired a car for just under a month in Nov 2020, a small fiat 500, at the desk they tried to sell me insurance, I refused as I have my own, when my contracted ended at the end of November I hired another car with Hertz, the same model,, but they offered a different car, when leaving a few days later, my credit card was debited for about 90 euros; no email or explanation; when i asked the man at the rennes airport desk; he told me the car was dirty and full of sand, I was nowhere near sand; he said he took photos, which were only sent to me a month later, I have no way of knowing which car he photographed; considering I had the car almost a month; Hertz saved money in that time on cleaning etc, I gave the car back in a good state, due to covid you are told that the cars receive an extra special clean, so in this case it means that the previous renter pays for this special clean; this is fraud and they will try and take money out of you one way or another; plenty of other rental desks at the airport; stay away from Hertz if you do not want to get stung, they are unfriendly and almost demand you take their extra insurance; do not fall into this trap, you have no comeback and customer service in France at Hertz is useless; there is no phone number, waste of time

So I reserve a car for 1 month online at 4 pm pick up a 5. Because of The new sanitary restrictions to agency was closed at 5o’clock so I did could not pick up the car I went back the next morning and was told by Hertz that I couldn’t that my reservation was no longer valid and that I need to call the company which I reserved with online to clear the situation it took me two hours of negotiation with both parties to finally get authorization to get the car and to my big surprise because I didn’t have my passport with me I was unable to leave with the car I had my credit card my drivers license French residency card and even offered to go to my Google drive and send a scanned copy of my passport just the time that I go back to my hotel and get the original passport and was refused I ended up having to take a fifty euro Uber drive back home and back to the agency in order to get the car that was already paid for the staff was very disagreeable and the customer service was non existent. On top of that I was charge 90 euro annulation free buy Hertz. I will never use this agency again.

I rent a car from avignon train station 27.08.2016. Its navigatıon showed wrong route. I wrote true name of place. But ıt showed wrong another places. So ı couldnt go my planned places. I had just one day in avinion and due to that navıgatıon ıt was waste of tıme. I took photo of navıgatıon and its wrong routes. I maıled them and ı wanted my money back. But they dıdnt accept. I had proof and photos were showing wrong routes. But they didnt accept.

And ı was tourıst and ı dıdnt know Avıgnon. They hadnt ınformed me about fuel statıons workıng hours. Before ı returned the car, ı went 3 fuel statıons. But all of them were closed. So ı wrote a note and leaved money for fuel. And ı kept into box. And they took from my credıt card extra 100 tl for fuel!!!!!! But ı leaved them money to fıll in the fuel tank.

They navıgatıon didnt work , my day was awfull! I send them my proof wıth photos. They dıdnt pay my money back !

Perfect ! The best car renter !

rent a car at hertz
I wish to write these comments from home, after having used Mr MASANDI M. SUKA's help by phone today, to rent a car at HERTZ Corp Ltd.
Top service and nice reservation thanks to a skilfull and kind gentleman , who managed for me to get my new HORIZON card and related rebattes. Amazing service !!!
Bravo Hertz !

superb team in Guadeloupe! work at the top, smile present, I can only recommend.

As usual, Hertz tries to get additional money out of you and tops it off with worst customer experience ever.

We rented a car for a weekend in Paris. Upon return, only one incompetent employee were at the desk declining to inspect the car for any damages. Everyone knows this is a trick for rental companies to charge for non-existent damages after you have left the keys, so we refused to accept and demanded that the car should be inspected before we returned it. Instead, the employee just started ignoring us and served the customers in the line behind us. As the next three customers all had major issues with Hertz, the strategy of simply ignoring unhappy customers did not succeed for the employee.

After a couple of insane and loud discussions with the customers behind us, another employee suddenly appeared - apparently the employee was not the only one at work despite using that as her argument for not inspecting our car. So we finally ended up getting the inspection we demanded after 45 min.

Now, a couple of weeks after the return, Hertz will now charge us for a fine we should have received from the local authorities. The email from Hertz simply states they will charge us and provides us with a 'fine id'. However, the fine id is invalid and even has the wrong number of characters. This also happened to us a few years ago in Italy, where it turned out the fine did not exist. Hence, Hertz in now trying to charge us a service fee for handling the non existent fine. I'm now forced to lock my credit card.

Getting in contact with Hertz is almost impossible. Only way to contact customer support is through their online form, where they will reply to you from a no reply email. If they don't reply to all your questions, you will need to start over and fill in a new form.

This is the last time I have booked with Hertz.

I started to rent by Hertz again, after a full year stop, due to an awfull experience with the Customer service in France.
In summer 2019, I had a PREPAID Hertz reservation at an eastern Europe airport. By mistake, the agent didn't block 500 € but charged the amount on my Amex card. As I got my statement of account, I thought that this issue would be resolved within minutes by the Customer service in France.
I was dreaming ...
First, they didn't reply to my complaint at all. After weeks, a call and another mail complaint, they requested me to send a copy of my FULL AMERICAN EXPRESS STATEMENT, not only the line containing the charge. Why should I disclose to Hertz employees my personal expenses not related to Hertz ? Why didn't they check the case with their Hertz franchisee instead of annoying the customer ? After I sent the full statement (it was an additional card, so not many private expenses in it), Hertz ignored the case again for more weeks. Only after sending a third mail where I explained that I would forward the case to my lawyer, they "accepted" to charge the amount back to my card. In the whole mail exchange, they were rude. Hertz Customer service made mee feel like a beggar for my money. Usually I don't loose my time complaining about bad service : I don't get any answer or, if any, it's only an all purpose generic mail saying "we value our customers" : Instead, I simply stop using the company for 1, 2, 5 years or more.

DON'T HIRE WITH THEM. THE HIGHEST PRICES AND A POOR AND CONFUSING SERVICE CLIENT. FOR A CHEAP CAR THEY BLOCK 2000 EUROS ON YOUR CREDIT CARD. They don't follow their conditions and their client service give always the wrong information. I got trapped during the COVID and they took 95 euros from me and sent me stupid checks to use for a next location in dollars and I am in EUROPE. F****

I rented a car from Vannes SNCF. After returning the car I received a bill with two unauthorised charges:
(1) 70 euros cleaning charge
(2) the bill had been converted from euros to pounds, thus inflating it by about £7. They did not offer this service to me, which obviously I would have declined.

I sent a complaint to Hertz about this on 12th August, but have not received a reply.