Hertz Reviews 

Very bad experience on Bari airport. After we realised that is not enough fuel in the car when we picked it up, we were told that we will have a refund in maximum 14 days after we will bring it back. Is been 2 months now and nothing. We asked for a proof of the payment so we can discuss it further with our bank but of course they can't provide anything because they did refund it. Every time their reply is the same: asking us to wait 14 days. Not to mention that we wait 30 days for our deposit. Worst service ever. Worst company ever.

I rent a car for three days from Hertz/Dollar Rome city near Vatican !
It was a nightmare for us , we got flat tyre on our way and I called office no answer , went to rail station office no car as replacement no support at all , it ended that I left the car in their garage on 2:d day.
They are still untouchable and they took 265 euros and no recipient why !?
Don’t rent a car from Hertz ! Warning!

Dear fellow travelers,

I want to share my recent experience with Hertz Italy and caution you to beware of this scammer company. I booked a car through the DiscoverCars website and had a terrible experience with Hertz Italy.

When I picked up the car at Milan airport, the sales representative at the Hertz counter got me to sign a document declining the damage and theft waiver from Hertz, even though I had already purchased it through DiscoverCars. She assured me that everything was paid for and there would be no extra charges, except for fuel.

However, when we returned the car just fine without any issue at the airport. However, the next day (13/4), we were hit with unexpected charges on our invoice through an email, including taxes, fuel and service charges, location surcharges, winter equipment fees, and more. We were charged for fuel even though we had filled up the tank before returning the car, and there was a service charge for fuel as well. We had already paid for the damage and theft waiver through DiscoverCars, but Hertz still charged us for it. We already signed that we declined the waiver from Hertz. Additionally, the invoice showed the amount in Euros, even though we had booked and paid in Pounds through DiscoverCars.

We contacted Hertz via email to address these issues, but received no response. They charged our credit card without providing any explanation or resolution. We were left feeling frustrated and taken advantage of by Hertz Italy.

Here are some specific questions we raised with Hertz, but they have not provided any answers:

1, We booked and paid for the rental car in Pounds through DiscoverCars, so why is Hertz showing the payment in Euros?
2, Hertz deducted a voucher value of 233.26 Euros, but we paid 289.74 Pounds. Why is there a discrepancy?
3, Despite filling up the fuel tank before returning the car, why were we still charged for fuel and a service charge?
4, We already purchased the damage and theft waiver through DiscoverCars and declined it from Hertz, so why were we still charged for it?
5, What are the location surcharges and road tax? Were these charges indicated in the rental contract? How are they calculated?
6, We did not see any winter equipment in the car, so why were we charged for it?

It is absurd that Hertz charged our credit card without addressing any of these concerns. I urge fellow travelers to be cautious when renting from Hertz Italy and consider alternative options. Our experience with Hertz Italy has been disappointing and frustrating, and we want to share this review on Trustpilot to alert others.

Rental Details:
Rental Agreement No: 349921445
Reservation ID: K45005580E2
Voucher: 136791
Bill Reference: GX07

Beware of Hertz Italy and their unethical practices.

Be very careful when booking with Hertz Aeroport Faro. We booked a car in February 2023 with a travel agent (go voyage) for a 4 days holiday in Faro. We paid up immediately, online. When we arrived in Faro, the man at the desk confirmed we had paid and said there would be no extra charges apart from fuel if tank not returned full. We returned the car with a full tank. When we got back home, 191 Euros was taken from our account. We contacted Hertz 3 times. The claim it was to pay for an insurance that we never asked for. Indeed we had already taken out extra insurance (which we showed). This is crazy. It’s a real hold up and is totally illegal.

I rented a car from Hertz at Budapest (Hungary) airport. When I returned there was a small scratch on the front bumper. They charged me $1,900 and they said there was another bend on the roof. They checked whole car ( under, over, I never saw the inspection like that) while I was there and was watching them. There was only that one small scratch. Another thing I notice on the final invoice that they also charged me for the gas. I filled it all up before returning, by the way they checked that also and it was full.
I just want to warn everyone who will rent from them.

On 15 November 2022 I rented a car from Hertz in Malpensa Airport Milano. There was a scratch on the right front and back door and before I picked up the car I reported this to Hertz who registered this I their system and signed off on my rental documents. After rental I delivered the car without any damages (other than the ones already registered). When I received the final settlement from Hertz they charged me for the scratch already reported at pick up. Although I could document that the damage was registered before pick up, they denied this. I had a very lengthy correspondence with Hertz who, despite I communicated in English, answered in Italian which is not my mother tongue. But nothing worked. They stopped communicating with we and charged me for the damage. (Underway they started talking about the the extra charge was not because of the damage, but because the car needed extra cleaning. Which was definitely not the case). I have rented with Hertz many places, but will for sure stop doing this in Italy. It was a very annoying and frustrating experience and I will find alternative car rentals in the future.

I rented from Hertz in Milan Malpensa airport in Feb 2023. The collection and return process was quick and simple and the car was excellent, brand new and clean. However, on the day after returning the car, I got an email invoice with a 55 EUR charge for "missing accessories", when in fact I returned the car with all accessories. The invoice does not specify exactly what they think is missing. DO NOT rent from here as they will scam you with extra charges on return. It's really a shame as the overall car hire experience was excellent.

UPDATE: Hertz reached out to me after I completed their feedback survey and refunded the incorrect charge after a week.

Worst experience ever, I will never rent a car from Hertz Budapest Airport location anymore.
I was charged $1,100 for a front bumper scratch (underneath the visible portion of the front fascia)
Make sure you do a thorough check of the car at pick-up, especially windshield chips and under front and rear fascia's.

A complete rip off, returned my car 45 mins early but nobody there, they claim i was late and returned my car at the time I was sat on my air plane,refused to refund even though i had a photo with a time stamp to prove this.They have already refused to refund the extra day and the insurance charge i declined to take out as i had my own 3rd party cover.
Una fregatura completa, ho restituito la mia auto con 45 minuti di anticipo ma nessuno lì, affermano che ero in ritardo e hanno restituito la mia macchina nel momento in cui ero seduto sul mio aereo, mi sono rifiutato di rispondere anche se avevo una foto con un timestamp da dimostrare questo,Si sono già rifiutati di rimborsare il giorno in più e la tassa di assicurazione che ho rifiutato di stipulare poiché avevo la mia copertura di terze parti.

Really surprised that most reviews are so bad. Maybe I was just lucky, but my experience was excellent. Was renting a car in Palermo in September 2022.
Everything was nice and smooth, no complaints at all. Booking process online was clear, what's included and what's not. Collecting a car was also good, was upgraded for free for a good one, no queues, they didn't try to convince me to buy additional insurance. Return was also fast and clear. Deposit was returned fast.

The pick up took us 50 minutes even though there was only one customer ahead of us, the said some problems with their system.

In order to pick up the car, you have to walk two blocks with you luggage to enter a tiny and very poor illuminated garage where we did not receive any help with regards to the operation or inspection of the car.

The WORST of all, is that this guys are charging me $ 258 EUROS for a really really tiny scratch that I have proofed them I am not responsible of. I used the car for less than 10 hours with my wife and another couple and fortunately I took a picture of the plates minutes after receiving the car and the tiny scratch is already there but they already charged me and I haven't been reimbursed so really a RIPPING OFF MODUS OPERANDIS.

Update - Contacted me via TP to ask for booking number on 30/09, provided within 24 hours and no further communication. I would still like this resolved.

Bolzano Airport - booked via Priceline, picked up the car which was not washed on the outside making it difficult to see existing damage. All paperwork listed in AUD despite wanting to pay in EUR, no problems we’ll fix it up when you return it. Returned the car on Sunday only to find their office closed, despite this being an airport site, helpful lady at airport information directed me to the key box. Got a taxi to Bolzano for a train to Milan. The next day I made contact with the office to make sure they found the car ok and to fix up the AUD billing issue, at first they didn’t answer so I spoke to someone at hertz Milan Malpensa who advised they hadn’t checked the car back in yet (12:05) but now they are at lunch and to call back at 2pm. Got through to someone past 2 but they couldn’t understand me and to send them an email which I did. I then boarded my long haul flight. 5 days later my credit card is overcharged by 395€, log-on to get the receipt which is in Italian and then wait again to get the English translation, basically they made up new rates to charge me and said I returned it late (8:30am Monday). Despite providing evidence to the contrary (train ticket, email to Bolzano office as requested) and more I can provide (hotels, flights, fuel receipt) I just get cookie cutter responses saying the charges are correct. The latest email response took a month too. Avoid for your sanity’s sake and not to spoil your holiday memories

AVOID AT ALL COSTS!!! I rented a car from Rome Airport. Was quoted a price from Discover Cars…which I paid in advance and included all insurances for damage, etc. I returned the car full and with no damage. The Herrtz employee said I was good to go. I was subsequently charged an additional $432 for a $1,100 weekly rental. I reached out to Hertz Roma who indicated it was for damages. They did not provide any evidence of damage and after working through Discover Cars…which insured against damages…Hertz came back with a response that the $432 was for an extra day after the car was returned 29 minutes late. You read that correctly. $432 for an extra 29 minutes. And Hertz said the case is considered closed. I am now working through the credit card company and alleging fraud. AVOID AT ALL COSTS!!!! AVOID AT ALL COSTS!!!!

We rented a car at Milano Malpensa airport. Our tyre has flattened, and there were no replacement tyre in the truck. We called support, they said we can use taxi to the airport to get a replacement car and that the taxi will be reimbursed.
They did not reimburse taxi, saying the the support person could not give this promise. Well, ok.
But the worst thing is that Hertz.it did not return the deposit blocked from my credit card without any clarification. I cannot reach their Malpensa branch by phone (no one picks up), and emails are silent.
Customer care is keeping reply me in general terms without really taking care of the situation.

Basically, they just stole my money.

Don’t use Hertz. They are cheaters!!!!

Hertz agreed to repay money taken from my credit card after providing evidence that alleged damage to a returned vehicle was not caused by me. Despite repeated emails and promises to repay, the money was never returned. After six months, I referred my case to my credit card issuer for follow-up.

Don't even think about using this company. We booked our car via an aggregator to pick up at Genoa Ferry Terminal. When we arrived at 10.00, the office was closed but had a note that it opened at 10.30.

We waited but come 10.40 no one had turned up. I spotted a security guard and my wife (fortunately speaks Italian) asked him when the office opened. He told us that it wouldn't open as there was a festival that day. After trying to contact the aggregator, we thought perhaps we should phone Hertz at the airport. Yes, they said, we know all about your booking, we have a car here for you. They told us that they advised our aggregator that the office would be closed and blamed them for not contacting us. This turned out to be a lie, which they had to admit later.

We managed to find a taxi to take us to the airport, and the woman on the desk continued to blame our aggregator. Got the car and I noticed that the fuel gauge was a bit short of full, so I went back to the Hertz desk and told the woman and she said that they knew about this, it was a fault - second lie - and she then made a note on our docket. When I filled up before I returned the car, it went to full! I told the man when I returned the car - fortunately, I had taken a photo of the guage when I picked the car up - and he gave me a refund for that fuel.

It took me weeks when I got back for Hertz to finally admit that they were at fault for not contacting us - initially they had blamed the aggregator again - and they agreed to refund the taxi fare and offered me a $50 voucher in compensation.

I told them this was an insult, that the stress, delay and aggrevation was worth more than that and why would I want a voucher from a company that had lied to me twice! They were unmoved.

I recently rented a car in Italy to attend a wedding, asked them for 1 day rental, it was a busy weekend so for a small car I was quoted €155. The next day when I went to return it, the office was closed it was a Sunday, I walked around the building looking for someone to tell me where to leave the key, I had no email instructions or anything. I took my initiative and left the key on their desk with other keys but MADE SURE TO VIDEO. Three days later, I was charged €320 I was charged for an extra day, and they put the time as Monday morning delivery. I have been fighting till today to get my money back with rude emails from them constantly closing the conversation instead of trying to resolve, this was over a month ago, I even sent video evidence and have not received a response in the last 2 weeks. Ryanair of car Rental, DON'T USE THEM.

Do not use this company! Would give 0 stars if we could! And you ruined our holiday!
We recently used Hertz to hire a car whilst in Italy, we collected and returned to Pisa Airport.
We returned the car at 08:15 approx. and was told by the lady in reception that this was an out of hours hand in despite 3 members of staff being there and they could not do the inspection until 9am, we hand the car over in good condition. 15 minutes later whilst in the airport we go our inspection report stating that damage had been found to the front bumper so severe that the whole bumper needed replacing! This obviously ruined our holiday as where then stuck in the airport waiting for our flight, no way to sort out this issue and email telling us €2000 will be deducted from our account for the damage. Yet they could not inspect whilst we where there as they did not start until 9am… clearly a lie and a great excuse/chance for them to put false damage claim through!
Checking the picture on the form in the email sent you could see no damage not that it was easy to tell as they were very small and extremely poor quality!
Luckily, we took pictures of the car in the returns point which clearly showed no damage!
Within the email sent to us was a hyperlink with a link to the email address to raise a dispute, we immediately typed up an email raising our dispute attaching our evidence only to receive an automated response stating this email address was no longer in use (what an absolute joke) clearly this is another step Hertz have taken to try and put people off raising a dispute so they can falsely try and take money from innocent people.
I scoured the internet to finally find another email address and tried again, success I got an automated response saying my email have been received and responded to in 7-10 working days.
You did contact us back quicker then 7-10 days and admitted you had lied sand there was no damage and cleared off the claim.
Too late damage has been done, would NEVER use you again, would NEVER recommend you to anyone only warn them away from a company that scams their customer
We hired 2 cars this holiday as there was 8 of us and gave you £1700 of our hard-earned money to be treated like this, and our holiday for everyone involved ended on a very sour note.
It always makes me wonder how many other innocent customers you have scammed like this and they have had to pay out as they didn’t have the photo evidence to back up their claim.

Very very bad experience I had car rent from hertz in Venice airport poor customer service very rude staff I pay everything when I booked car they still charged me tax I don’t know why they scammed people when I hired car they write on my paperwork fuel tank is full when I checked fuel tank showing on only 2 bars I went inside to tell them fuel tank showing 2 bars they don’t listen said to me go drop of location and tell them I go drop of location desk man he personally checked fuel showing only 2 bars then he make new paperwork for car I read many negative comments before I booked car but I don’t bother I still booked with hertz my big mistake please don’t believe on them they give you cheap price online when you actually ready for collect car they charged you lots of more

This doesn’t even deserve one star. We were charged 100€ for extra cleaning when all there was was an empty water bottle.
We were charged 250€ damage and they refuse to specify what the damage is or show us photos.
In their emails they are vague and condescending.
Every time I try to call I get cut off.
Do not rent from here