Hertz Reviews 

My estimate at Milan airport (MXP) for a 6-day rental was 716 EUR, including 200 EUR for "good" insurance. Actual charges were 2248 EUR. I was 3 hours and 15 minutes late returning it. The rental counter was closed when I arrived after rush traffic Friday evening, and I used the key drop. So I don't mind paying for an extra day because I was late. However, they charged my credit card $590 for that! In addition, my quote included a 77 EUR location service charge (LSC) yet they hit my card with an LSC of 299 EUR, which their customer relations people at Hertz UK claim is mandatory at the airport. Had they been truthful during the sale, I would have rented off the airport. Finally, there is no VAT in the estimate, and I was charged an additional 405 EUR. So from an estimate of 716 EUR, they charged 2248 EUR. I will never use or recommend this brand again, and more consumers need to be warned.

Title: Disappointing Experience with Hertz Car Rental in Florence

Rating: ★★☆☆☆ (2/5)

I recently rented a car from Hertz in Florence for what was initially intended to be a four-day trip, with a scheduled drop-off at Pisa Airport at 9:00 AM. However, the overall experience left much to be desired.

When I picked up the car in Florence at 9:00 AM, I informed the Hertz representative that the drop-off time might be adjusted to approximately 10:30 AM to 11:00 AM due to my flight departing from Pisa at 1:00 PM. I was reassured with a casual "No Problem, sir..." and was led to believe that there would be no issues with this timing adjustment. Surprisingly, no modifications were made to the rental contract to accommodate this change.

During the rental period, I requested an additional driver, which was initially presented as a straightforward process. I provided a copy of their driver's license via email, and it was explained that the additional driver could be added for a daily fee of €12.50. I requested this addition on the last day of the rental, assuming that the fee would apply for that single day.

However, upon arriving at Pisa Airport at 10:30 AM, we were unexpectedly charged for a late return. To my dismay, there was no acknowledgment of the earlier assurance given in Florence. The representative in Pisa simply stated that it was a "no problem" as long as we paid the charge, and there was no room for negotiation. Faced with a tight schedule and the need to catch my flight, I reluctantly decided to address the issue with Hertz's after-sales team later.

Upon reviewing the complex/ fuzzy built up invoice, I discovered that while the 'late return fee' of €11.50 had been initially added and then deducted, an extra rental day had been charged, and the additional driver fee had been applied for the entire rental period.

The consequences of these discrepancies were substantial—the service charge doubled, as did the VAT. What was initially a bill of €414 suddenly escalated to €596. This experience left me feeling deceived and disappointed, especially considering Hertz's reputation as a 'premium' car rental provider. The reason I choose Hertz over price fighters.

In summary, my experience with Hertz in Florence was marred by what I can only describe as misleading practices and an inflexible approach to customer service. The discrepancies in the billing process and the unexpected charges have left me dissatisfied and questioning the integrity of Hertz's business model.

Trying to get in contact with Hertz in this issue also is a mission impossible. black box whatsApp chatbots email only contact. This experience absolutely does not align with the level of service I expect from a 'premium' car rental provider!

The worst company i ever seen in my life we rent a car from milan and drop it off in rome the tank was half full they took from us 199 euros for it and also the car had scratch which was there from the first place we took it and now they want to charge us 500€ !!!!!!! They made it up and they are liars !!!!! Bad service and the man was sitting in the office he was very rude to us and for a sudden he stands up almost hit the lady that was with me !!! I should sue him he threatened us badly I do not recommend this company at all I suggest all of you do not rent from this company they steal from people

Terrible. Car was not what I ordered but worked anyway so I didn't care so much.
I filled the car up with fuel, the afternoon before drop-off at the airport and have now received an invoice for €150 for 'fuel', 'fuel services', 'other services' etc. The money has been taken from my account already, or should I say 'stolen'. I have also not received my deposit back. Avoid at all costs.

They charged me for an extra day. I left the car in their parking as agreed before they opened the office in the morning.
I delivered the keys where they told me at the Hertz desk inside the airport.

They sent me a receipt in Italian. I talked to Hertz Sweden to see what they ment with the extra withdrawal?
The respond I got was that Hertz Italy would pay back. But they did not.
I sent mail to the Swedish office again and they do not seems to care.

Never use Hertz in Italy. Take a look in TrustPilot at Hertz in the country you will visit before booking. Most countries has really low score.

Hertz is a poor managed franchise and you have a big likelihood to get cheated.

I have rented a car in hertz in Verona airport on the 20th August. Instead of the car I booked (Tesla 3) and fully prepaid I got absolutely different model, much lower in class and was not paid the difference. I contacted customer care via multiple emails and no response. I called many times and was just asked to send emails. Moreover, the car had more damages then it was declared to me so I had come back and explain it. Hertz are liers and never respond! Holidays are damaged by hertz attitude to the customers! Terrible experience!

The worst experience I have had with car rental, took two hours to get the car when it was supposed to be delivered at 9. Also the employees at San Francisco mason street were a nightmare, unkind and unavailable

I had booked a Polestar 2 for my family vacation in Tuscany for 10 days. I pre paid the whole cost of 443 EUR, and was told I will need to put down a deposit as well, no problem.

When I get to Florence and visit Hertz they tell me I need to have a credit card for the deposit. I told them I was told when I booked I could use the same card as I payed 443 EUR. They insisted I could not do that and if I don’t have a credit card in my name with me I can’t get the car. The whole nightmare ended with them charging me the 443 EUR, and I was given a email Adress where I could ask for support, but the support could take up to 2 weeks before I get an answer. Nowhere in my contact with them or in the booking did it say anything about I need a credit card.

I had a debit card with money and cash but they wouldn’t accept. Absolute thieves.

I booked online using my Revolut debit card. I chose Hertz as they accepted debit cards. After waiting in line for an hour and a half, I had to wait an additional 30 minutes as they did not have the car I booked online available. Then it took another 20 minutes to realise that they could not take a Revolut debit card, and they were unable to work out how to use my Lloyds debit card. Nothing on my booking says anything about the types of debit cards that they accept / do not accept, especially as they took a Revolut online payment originally.

The staff were not helpful, and refused to refund me the original amount that I have paid online. There is also no obvious way to get a refund online, so that money is now gone.

The site may say they accept debit cards, but that is not my experience. Avis, which is across the hall from them in the departures, was able to take my debit card. I would recommend using them.

Still no response from my complaint, what a disappointing experience , Hertz, should cease to exist with this current mentality, and I pray it happens rather sooner than later to minimise its damages to the industry!!!

Lisbona Airport. Debit of Tall Payment for a car with a category higher of what I rented. In addition also big doubts versus the charge. I sent several attachments to demonstrate my position and I didn't receive any reply.

I had read horror reviews of Hertz in Bologna. Did not think it was possible. Bad mistake. Lesson learnt. Bottom line is Don't use hertz when in Europe. Its an outrageous cheating business. When u return the car they will look for any excuse to get more money from you. There is a person who is incentivized to find hairline scratches under black light not visible to naked eye. And the speed at which they find it, they know it was there and charge you hundreds of dollars. When you rent they want to sell you a so called Full Coverage at an outrageous price. If you don't take that, they will make you pay like this. Absolutely robbers! The worst experience ever. Cheaters.

We dropped off our car without any incident or scratch. The manager said it was everything okay and we left. When we arrived in our country we receive and email with an invoice for some reparations because of a scratch. First, we made sure that the car was in perfect conditions and that scratch was not there when we left. Second, they answer and email and give me an email address for the customer service and it seems to be out of order because I have tried to send my complaint and it is returned systematically.

They are trying it! I arrived at the airport, the guy makes up some fictitious claim that the car is scratched, I look and laugh, nothing there. Now trying to get me to pay and threatening to recover this amount, legal action, what ever.
I’m doing this for everyone! they are not going to win, I have a great video and photos. Do not book with them. This was at Olbia SARDINIA. Jokers.

Avoid Thrifty / Hertz Car Rental Ciampino Airport Italy
Booking made through Holiday Autos with no problem.
Arrived at the hire desk. Offered a car with extensive damage to the rear wheel arch. I declined the car and asked for another. Handed the keys to another car and told that its in the carpark. We weren't escorted to the car just left to our own devices. So not able to do a walk around with a staff member to confirm the car condition before leaving. On return. They said I had damaged the vehicle with a small scratch to the wing mirror 2-3cm long a fine line scratch which I didn't do!!!. No say just told I would be charged against my credit card 155 Euros in total. I took this up with there national manager who frankly just couldn't give a damn. Even struggled to respond to my emails Points Here are: 1/ I was offered a damaged car in the first place so clearly they'le charge you and not do any repair just pocket the money 2/ No opportunity before leaving to asses the car condition with a member of staff 3 / you have no redress... you will be charged. SO TAKE CARE AND AVOID THIS COMPANY. What more is my hire contract was with Thrifty yet the damage bill came from Hertz. YOU ARE AT THEIR MERCY> HIRER BEWARE

We made a reservation a month ago based on the promised make selection.
The service was excellent (Alexandra from Hertz MXP), the car was spotless, and everything was waiting for us.
Returning the car at the city location was a bit tricky - They need to improve the signing and direction, but besides this, everything was excellent.
Ah, and they're a bit pricy... everything else is great.

We rented a car by booking it online for the period from May 27th to June 11th. On the 27th, we successfully picked up the car in Los Angeles (even though we had to wait in line for 2 hours).

The car that was provided to us was a Ford Focus.

However, three days later, on June 1st, while driving on the highway near the Hoover Dam, we suddenly heard a loud noise. When we pulled over, we noticed that the bumper had fallen off and the underside was scraping against the ground. We immediately called the assistance number, and fortunately, being close to Las Vegas, we were able to have it replaced. However, this caused a delay of approximately 4 hours and we had to skip one stop on our trip.

As a result, we were given a Hyundai Elantra on June 5th. However, in the evening of that day, it started making a very loud noise when braking. Since it was already late, we decided to wait until the next day to call the assistance number. They suggested that we should go to Los Angeles to exchange the car, even though we were in Ridgecrest, which is a long 157-mile distance away. Concerned for our safety, we preferred to have a local mechanic inspect it first. The mechanic strongly advised against continuing to drive the car. We then requested permission from the customer service to have it repaired, which they granted after speaking with the mechanic. Unfortunately, we had to pay the full amount of $398.73 in advance for the repairs. In addition to the cost, the repair took an additional 6 hours of our time and caused us to miss another stop on our trip.

We want to highlight the concern and potential danger we experienced. It has been about 2 weeks, and we still haven't received a response to my refund request, despite reaching out to every contact provided.

Experts in RUINING THE HOLIDAYS. 350€ car rental + hotel reservations THROWN AWAY, this is because we did not have with us the credit card, only the photo copy. We understand that they are the fixed conditions of chartering but the company has shown little understanding not to introduce some solution. We proposed several solutions but his answer was: YOU DID NOT READ THE NOTES AT THE BOTTOM OF THE PAGE. !!! ZERO SOLUTIONS. ZERO COVERAGE. EMPATHIC ZERO.

Expertos en ARRUINAR VACACIONES. 350€ de coche mas las reservas de hotel A LA BASURA, solo porque no aceptaban los datos de la tarjeta de credito, la necesitaban fisicamente. Que es totalmente entendible, pero ante un olvido de la tarjeta no te pueden arruinar todas las vacaciones, deberian de poder poner alguna solucion, por ejemplo aceptar un documento con una fotocopia de la tarjeta y los datos de la propietaria, con el permiso de conducir y de identidad o alguna otra solucion, sin embargo la respuesta es : NADA!!! CERO SOLUCIONES. CERO COPERATIVOS. CERO EMPATICOS.

Esperti nel ROVINARE LE VACANZE. 350€ di noleggio auto + prenotazioni alberghiere BUTTATI AL CESTINO, questo perché non avevamo con noi la carta di credito, solo la copia fotografica. Capiamo che siano le condizioni fisse di noleggio ma la company si è mostrata poco comprensiva non presentando alcuna soluzione. Abbiamo proposto diverse soluzioni ma la sua risposta è stata: NON AVETE LETTO LE NOTE IN FONDO LA PAGINA. !!! ZERO SOLUZIONI. ZERO COPERATIVI. ZERO EMPATICI.

Worst company budapest airport
Precooked online with full insurance
Only asked the refuel charge as an extra 89 euro on site after my trip and they debited more than what was originally discussed for they charged me for insurance as well which I not requested of a total 326 euros double check the paperwork on site they are thieves

I rented a car on Sardinia airport, I do not reccomend!. I wanted full insurence and lady tld me is 60 euro per week, when I came back to home they took me 350 euro from deposit because insurence was 225 euro and they told me what I paid to discover cars was only prepaid! never seen it on webpage. Liars! I do not reccomend