Hertz Reviews 

Appallling service. I have not had a response despite sending multiple emails.
I returned the car to an off airport branch of Hertz. This was the arrangement. There was a staff member there who told me to take to the airport branch.
I admitted scratching the Car Mirror, that is not a problem so I paid for that, but then I get erroneus unexplained charges,here's what they havent responded too from 7 emails I have sent since the 20th of october
semt to apoiocliente @ hertz.pt
date: 22 Nov 2022, 08:30
In the attached invoice, you have charged 
RIH-LIT - Rent It 
Here/Leave It There
37,00
I went to the original location and your staff told me to take the car to the on airport branch.
Please refund this charge
What is the charge for Imobilização de Viaturas?
Extremely bad customer service and feeling ripped off!

Actually zero stars. Never again!

Together with an LH flight to Lisbon, I booked a Hertz rental car at a total price of € 135.57. When picking up, there was also a toll flat rate and smaller fees. Total price including tax with a full tank € 203.22. So far OK.
The vehicle was returned in time without defects.

Then came an online invoice for € 577.19, immediately debited via my credit card.

I received a customer survey by email and replied with my complaint, as an answer I got: "We thank you and for your participation and will try to satisfy it in the future." Cheek!

After several attempts, the online contact form on their website replied regularly with "We could not edit your request. Please contact us by email or by phone."

3 emails at different addresses remained unanswered.

There is no telephone contact available.

Mistakes can happen. Non -existent service is not acceptable.

___________________
Update:
The Hertz answer below is symbolic of the desolate service of this company. I have already five times specified the Booking number/Rental Record 789338174 and the reservation ID K2620141592 without any feedback. I am sure this time, too, the effort will be in vain.

Charged me for a full extra day because I returned the car 17 minutes late. Billing me for tolls in Portugal more than a month after I’ve left.

I have contacted customer services of Hertz in Portugal regarding an issue with iphone connectivity in the car which has resulted in maps/gps not working, getting lost and almost having an accident on the motorway. The service was absolutely ATROCIOUS- a certain Claudia that answered the line actually said that she cannot help me, that this is not her problem and she practically hang up the phone as I was speaking. They suggested that I go to Hertz office in the city center - I did and there the answer was that they cannot do anything and I had to go to the airport. To mention that at the airport waiting time was 2 hours to pick up the car in the first place.
The time lost and the stress levels without being able to solve anything has been an absolute nightmare. Have not felt as helpless and used for a very long time now. Well done Hertz for employing so incompetent people.

No issues at all on pick up the car or return deposit was refund very quick. Costumer service was very helpful.
Thanks Hertz.pt

Wow, had I only read these reviews before reserving a car from Hertz Porto, via AAA. What others have said occurred with us as well, so obviously it's something they do, hoping they get away with it. We got notification that we had a specific car and a fee that included taxes and fees. Once the invoice was totaled, it was more than double our quote price.
We reserved our car for a week plus 3 days. The 3 days cost more than the week. I said that we should have just rented it for another week and return it sooner and was told they would have billed us for the daily rate then.
Then there was the insurance issue. With the most expensive option that included personal injury, they couldn't tell me what the coverage was.
We challenged the additional fees only to be told that they were not negotiable. Not a way to start a trip.
We finally realized we were banging our heads against the wall and agreed to 1 of the insurances (the cheapest) only to go out in the lot to be told they didn't have it but that we would get an upgraded vehicle. It was definitely not an upgrade nor even an SUV, it was a banged up van which we found was not a good vehicle to be driving around in Lisbon. Many physical defects, several interior issues like the seats couldn't be adjusted, burn holes in the seats, no USB ports, no GPS. We agreed to take it if they provided us full coverage at no charge which they agreed to but the final invoice still showed charges but just under different wording.
Gas return was as others mentioned. 3/4 full but charge for the entire $140 PLUS a service fee $36.
To attempt to challenge these charges once back in the US was very difficult. The customer service number (Press 2) rang until you got disconnected.
Hertz in the US did not provide any assistance as we were told the facility was privately owned (but they carried the Hertz name!). Hertz international provided no assistance. However, after several calls, emails, we were reimbursed but I will never use Hertz (a well known name) again. It was a complete nightmare.

And if anyone from Hertz or Hertz International actually reads these reviews, I would suggest that they perform an undercover investigation to see exactly what all of us are saying and then pursue corrective actions.

There is no need for me to provide the additional info that you requested since we were reimbursed. My suggestion was for Hertz to do their own covert investigation considering the number of similar comments. This facility’s actions reflect very poorly on the Hertz name, regardless if they are privately owned.

Bad company. They offer a car upgrade in order to save money and you will pay probably100 extra Euros like me. I can show the invoice I do not have the record of the pushing employ insisting in a car upgrade.
Stay away of this company
Rental agreement # 788896636
Reservation ID K03911091A7
Bill Reference K03911091A7
Still waiting for a person capable to read my complaint and think what am I talking about

Watch out when you book, they will say you will not need to fill up the tank because it is cheaper but do, this is a scam and they billed € 92,45 for this. I for one will never use hertz again, i think that will cost more than this scam. Next time back to goldcar.

Ps Hertz i did email, no reply.

We rented a vehicle at the Hertz office at Funchal Airport, Madeira Island. After one day of use, we left the parked vehicle in the parking lot and our right side rearview mirror was broken and a small dent was made. After all, we called the police and a report was made. A week later, we receive an invoice from HERTZ in the amount of EUR 650.00, which we need to pay because we did not have a super CDW, and this is in line with real costs. A day later, we receive an invoice of EUR 1,100.00, which we are complaining about, but no one is still responding to the written complaint about that amount. After countless e-mails asking for a police report, they first claim that the event was not reported to the police, and we showed them a proof that we contacted the police, they try to charge us 39 euros and 19 euros per page! All together a complete rip-off of customers! We also do not know whether the perpetrator of the damage was caught and whether HERTZ may have already been charged the damage two times, once by us and the second time by the compulsory car insurance from the driver that made the damage.

We decided not to let this go like this and to seek all other legal assistance inside EU. Our rental agreement number is: 788450693

P.S. Thanks to Trustpilot Herz finally answered on our email with company generated language about things we already know. We are fully reasonable persons that accept the terms of the contract, but we can' accept that still we didn't received any clarification I asked for. Why the company charged us for the parts that are not broken (ex. glass on the mirror), why the amount of the work is 100% more expensive to any other official service in Europe and finally where on the earth company think that customer will not react when you try to such things.

We selected a seat lean 5 door hatch and got instead a fiat tipo.
This seems to be common and it was damage heavy on front bumper Tyres were low this is very common in Portugal.
Car windscreen could not see out after 10 minutes as it was raining and the demister did not clear windscreen, oil warning ⚠️ came on and as we drove back to return car a judder from front off side from wheel when braking Might as well use a cheaper car rental company as Brand Name doesn’t mean quality I normally travel frequently to Portugal and when by myself use a cheap rental company outside of Lisbon Airport and have 9/10 got decent car this time I traveled with my family and thought pay bit more and use a well known Hertz/thrifty big mistake.

We work in the tourism industry since 13 years... what you can expect from the worst rental cars companies you hope not to have it with a strong brand like Hertz. We booked a car on their website, with our card that was fully accepted. It was impossible to book online an extra insurance on their website so we did not even if we always do so with Europcar, Sixt. Once on site, in Funchal Airport the Lady, wrote on a paper 2100 euros and below 50 euros per day. Waouw, she did not show us an official contract with rules just a piece of White paper written on it 2100 euros in case of damage or a 50 euros per Day insurance...with the obligation to take it...why? Because we have a débit card,...the same we used to book online on Hertz website. The same card with which we booked ten times on Sixt or Europcar without any problem. We payed 880 euros instead of 500 that was on our booking. Never no more.

Fast and easy

We returned the car with 7/8 fuel in the tank and they charged us more than double the amount. Also they charged a fee for the Refuelling Service of 37€. We never agreed on that fee and did not sign for it.

Besides that they took around 50€ from our credit card without a reason, the service was good. So I hope, that there is a way to settle it.

I’m still waiting for my car. It has been 1h40.
I’ve been waiting here longer then my flight time. The organisation is a total desaster and nobody gets the car they ordered. For the airport of Lisboa: order at Sixt or Europcar!

Booked a 10 day hire from Lisbon airport, more expensive than usual @ 300+ euros.
On arrival Friday evening, an airport strike had us waiting in a 4.5 hour queue.
Tried calling the desk but no answer. Tried later, no answer.
Phone battery low, needed for COVID certificates etc at border and still in queue. Figured as no-one would be coming through to pick up their cars they would know what’s happening, they are in the airport so will know of the strike, and fingers crossed stay open for us.
Didn’t get through until 1.15am, closed desk of course, with no car we couldn’t drive one hour to our accommodation, so after a one hour walk to find a hotel with free rooms, we checked into a nearby hotel at 2.15am.
It was a long walk, so return taxi bill in the morning of 25 euro, we arrive at the desk, and representative says our booking isn’t valid as it was for yesterday. That they don’t have a car and I must contact the third party booking engine. We did, but they could do nothing except a new booking. The worst bit was the attitude of ‘not my problem’ because we didn’t book directly. However, Hertz were the one in the airport where there was a strike, they didn’t stay open, or move the booking to the next morning, so they were at fault for us having no car, not the third party.
In essence they resold our 10 day booking. So they doubled their money and we had to pay twice for hotels and twice for the car as we had to buy another 10 day booking with another provider.
I normally use cheaper car rentals, but this time we thought there would be decent customer service from a good brand like Hertz.
Nowhere to complain other than the desk, thinking they would handle better from hq, I tweeted what had happened, no-one responded.
I have given them opportunity to make good before leaving this review.
I won’t book again, and I will tell the guests of my holiday rental to avoid in future too.

The Hertz in Rua de Castilho in Lisbon is the best rental place I’ve ever had to deal with. All the agents are super friendly and if you are a registered gold rewards member, the service is lightning fast. I get consistently free upgrades and the agents never push for additional services that I didn’t request. Also the drop-off is super easy. You would think all of this comes at a higher price but more often than not the fees are exactly the same as the other rental companies in the area.

Be prepared to wait for days to get any response by mail.

ay attention!
This company does not earn its money by the vehicle rental service, but rather by lots of tricks hidden in the contracts whose effect will be to extract money from you by parallel channels. They will then take no action on your complaints.

Go your way, don't let them steal your money. I've never had a bad surprise with Sixt for example.

very unsatisfied.
Booked in advance in Lisbon Airport.
1. Make sure to have a confirmed email including the total price with the basic insurance cover (third party, CDW, theft, fire) before coming to the front desk counter! Otherwise the insurance fee will be completely unreasonable. The difference for the same vehicle can be more than 1000€. Just a scam.
2. Inconsistencies between what customer support tells you and what you receive and when you receive it.
3. Flat tire just a few km out of the airport on the highway. No spare tire. They were not willing to send someone with a replacement tire or replacement car. We had to wait in the middle of nowhere for a taxi back to the airport for about 1 hr and waste the entire day replacing the car.

Miguel best employee Lisbon Airport;polite,friendly,helpfull,fast. Sincere compliments!