Hertz Reviews 

Over an hour late, this was no good for me so had to cancel, still have to pay £30 cancel fee, funny if i was late collecting or returning they charge me, dont bother go to anyone else

We use some petrol so they charged for us (24 Euros), that is fine. I found discusting they charged us 34 Euros for "Refueling Services". What a covert way to steal money from people! I travel frequently but I sworn to myself never again to use this company.

Fraud

I rented 2 cars from a company called fire-fly car rental in Faro Portugal, which aparently is owned by Hertz and a 1 car from Golcar carrental also in Faro Portugal, to make a long story short they started of by presenting us with a skoda fabia as one of the cars instead of the Ford Focus estate that we orderd and then charged me extra 145 euros for each car when returning the cars, because they wanted me to return it as emty as possible, so they can charge me more tha double for the gas + some other fees I have never experienced before when renting a car. None of these charges where mentioned when booking the cars.
They also maxed out my creditcard for insurance that I didn't need, before i could have the car, which I think is just plain rude.

This ofcourse goes without saying that I will never rent from this company again.

I'm a long time loyal customer to Hertz and President Circle member in their frequent customers program. For our holidays we usually book car rentals via brokers who offer much better and cheaper insurances if you book in advance.

So we did 2012 and 2013 - in 2012 we got a car with tires were totally worn (dangerous in higher speeds on highway), after exchange in Portimao our 2nd car had raggling breaks....

2013 happend the following scam: I booked via Holidayautos knowing very well that no addional insurances have to be taken at rental desk. The agent tried to sell anyway but I told her after 1min of her "speech" that "no, no, no need - I want to have the rental as it's booked and no extras at all" - she looked a bit confuse about my direct addressing but said "ok" - then she gave me the papers to sign what I did.

1 Week after return I notice that Hertz PT charged my creditcard 85€ - they clarified by email that I have undersigned the rental contract accepting the "CDW without excess" and they send a copy of that signature as a proof.
Seems that I signed and didn't read - I trust that a Hertz employee whom I clearly said "no extra" wouldn't fool me - how stupid I was - yes!!

Or the other way around: I trusted a company I trust for years that they don't fool me puting someting else to the contract than I have just seconds before trying to address.

Hertz Portugal is a licensee, who seems not to work acc. to Hertz international standards where customers are treated with respect and not cheated.

Of course you can blame me myself but I'm just so disappointed as a loyal customer I have been all the years... let's see if Hertz Europe or my broker can correct this - my confidence is gone with Hertz Portugal!!