Have been a customer of Heyland & Whittle for a few years now after discovering them at a craft fair. Absolutely beautiful products which have always been gratefully received when giving as presents.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service and great products, lovely soap and delicious room scents. I bought the uncut soap to use in my holiday rental in an effort to reduce packaging and plastic. I am now able to give eve... See more
Company replied
Absolutely adore this range of diffusers that offer alternatives to the plethora of heavy floral or musky smells! My favorite is the clemantine & prosecco, but the grapefruit green tea and citrus & l... See more
Company replied
Gorgeous products. The lavender reed diffuser smells absolutely divine & unlike other diffusers I’ve used, you can actually smell it when you walk into the room. My order arrived quickly too.... See more
Company replied
Company details
Written by the company
Since setting up our family run business in a barn on a farm in Surrey back in 2003, we have taken our customers on a fragrant journey of discovery. We believe that nature knows best and understand that what we do - including in our soaps and home fragrances - is as important as what we don’t do! This has been and continues to be our guide. First and foremost, we all love flowers and herbs! Our gloriously fragrant Heyland & Whittle artisan soaps and home fragrances are inspired by the many scents found in nature. Bring the outside in, whatever the season, and fill your homes with your favourite aromas. Uplifting, energising, relaxing, comforting – the choice is yours and we can help you to find your favourites. We know you want to shop with confidence. Our 100% natural body and bath products are made the traditional way. Our handmade soaps are made with natural ingredients - such as olive oil, essential oils, herbs, spices and pure colourants, like madder root and turmeric. We've taken great care to exclude 'nasties' such as parabens and sulphates. And so this means that every skin type and sensitivity is cared for. We also know that you are looking to shop more sustainably for the good of the planet as well as friends and families. To this end our new Eco Collection of reed diffusers, hand-poured candles and Palm Oil-Free soaps set high standards in eco-friendly design with recycled glass, 100% recycled card and 100% recyclable packaging. These are the same standards that we set ourselves as a business. We hope that our care makes shopping with a clear conscience a given. Gifting is never easy – finding that perfect present for a birthday, a love token or a thoughtful thank you. We hope our gift guide, packed with gorgeous gifts, will ease your gifting challenges for those very important people. And our seamless door to door delivery options will certainly make your life easier. We can even pop in a card with a special message for you. Thank you for joining our community and the journey we're on together, and we hope to see more of you. Do get in touch with your thoughts and ideas – we always love hearing from you. The Heyland & Whittle Team
Contact info
1 Crompton Way, RH10 9QR, Crawley, United Kingdom
- 01293 525825
- customerservices@heylandandwhittle.co.uk
- www.heylandandwhittle.co.uk
4.8
Excellent
772 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent quality ,natural ,beautiful…
Excellent quality ,natural ,beautiful soaps. Really look forward to receiving a repeat purchase. Wouldn't buy any other soap now,in terms of quality,scent,price and longevity. From ordering on the website,to the incredibly fast dispatch and the lovely way the order was packaged,the whole transaction was seamless and very much appreciated.
May 30, 2022
Reply from Heyland & Whittle Ltd
Michelle, WOW Thank you so much for leaving us amazing feedback, so happy that you love our beautiful soaps, we totally agree they are the best ;) . We love our happy customers and look forward to receiving future orders. Have a great Bank holiday weekend.
Best wishes
Sharon :) x
Reply from Heyland & Whittle Ltd
Thank you for your great feedback Jane, we are so happy we can get out beautiful products all over the world. Enjoy!
Take care
Best wishes
Sharon :)
Reply from Heyland & Whittle Ltd
Thank you for your lovely comments Crimble, we love a happy customer. Enjoy the long weekend.
Best wishes
Sharon :)
Recommeded
Easy ordering, arrived quickly and well packaged. Already knew hubby liked the scent. All good, would buy again.
May 24, 2022
Reply from Heyland & Whittle Ltd
Thank you for your lovely comments Miss HB, we really appreciate you and all of our lovely customers.
Take care
Best wishes
Sharon :)
Incredibly high quality products and…
Incredibly high quality products and such amazing people behind the brand too. Highly recommend!
May 21, 2022
Reply from Heyland & Whittle Ltd
Elizabeth, Thank you so much for your amazing comments about the products and staff, that has made our day. We really appreciate all of our wonderful customers.
Take care
Best wishes
Sharon :)
Excellent soaps
Excellent soaps, efficient delivery. Will be looking forward to choosing more
May 20, 2022
Reply from Heyland & Whittle Ltd
HI Kate, Thank you for leaving us some great feedback, we really appreciate it. All the soaps are gorgeous and we all love them here too. Enjoy!
Take care
Best wishes
Sharon :)
Hope and Glory
Heyland and Whittle produce rather nice, eco friendly and sustainable diffusers. I was also sent a small sample of their soap in the 'Hope & Glory' range' with my diffuser. It was immaculately packaged in red, white and blue.
I can recommend both products.
May 14, 2022
Reply from Heyland & Whittle Ltd
Thank you Helen your feedback is truly appreciated. We all love the Hope & Glory range especially the soap, I am a big fan. Enjoy!
Tale care
Best wishes
Sharon :)
Bought this at Chelsea flower show and…
Bought this at Chelsea flower show and wanted refill. The most beautiful scent ever! Shame about the excess packaging else it would have been five stars.
May 10, 2022
Reply from Heyland & Whittle Ltd
Thank you for your feedback Chis, we really appreciate your comments. As for the packaging this is all from completely recycled materials that can be recycled and due to certain items we need to make sure they are secure so we do not get breakages. Hopefully you can get back to the Chelsea flower show this year too?
Take care
Best wishes
Sharon :)
I find your products wonderful
I find your products wonderful. Luxurious quality to soaps which have a lovely smell. All natural too.
May 10, 2022
Reply from Heyland & Whittle Ltd
Thank you for taking the time to leave us great feedback Mrs Hamilton, we really appreciate you taking the time to do so. We totally agree the soaps are amazing
Take care
Best wishes
Sharon :)
Great service
Easy to order; kept me well informed of progress; delivered promptly and as promised
May 8, 2022
Reply from Heyland & Whittle Ltd
Thank you for the feedback Phil, we really appreciate your custom.
Take care
Best wishes
Sharon :)
Fantastic service
Fantastic service. Order arrived under 24 hours later. Well packaged. My only complaint is it looks like my favourite bergamot and fern is being discontinued.
May 6, 2022
Reply from Heyland & Whittle Ltd
HI Jamie, Thank you for the feedback. This isn't being discontinued completely, this is now part of our classic range. It is available in Diffusers, Candles, Refills and Room sprays. https://heylandandwhittle.co.uk/collections/reed-diffusers/products/classic-bergamot-fern-reed-diffuser-100ml
I hope this helps?
Best wishes
Sharon :)
Excellent service as ever
Excellent service as ever. Lovely products. Great personal service.
May 5, 2022
Reply from Heyland & Whittle Ltd
Thank you Anne, we really appreciate all of our lovely customers and will do all we can to make the shopping experience great.
Enjoy your goodies.
Take care
Best wishes
Sharon :)
Excellent service and product
Excellent service and product. Always go the extra mile and put a small freebie in with the order.
May 4, 2022
Reply from Heyland & Whittle Ltd
Thank you for the amazing feedback Jenny, we really appreciate you taking the time to leave them for us and for your custom.
Take care
Best wishes
Sharon :)
Reply from Heyland & Whittle Ltd
Hi Rod, Thank you for your feedback. We totally agree they linger in the air for quite a long time. Enjoy!
Take care
Best wishes
Sharon :)
Reply from Heyland & Whittle Ltd
That's what we love to hear Anna, Thank you so much.
Take care
Best wishes
Sharon :)
Excellent service
Ordered and delivered quickly, well packed. I had a problem that was dealt with helpfully and efficiently.
April 30, 2022
Reply from Heyland & Whittle Ltd
Thank you for taking the time to leave us lovely feedback Shirley, we really appreciate it.
Take care
Best wishes
Sharon :)
Reply from Heyland & Whittle Ltd
Wow Jacqueline Thank you so much for your great comments. We truly appreciate you and your custom.
Take care
Best wishes Sharon :) x
These soaps are a real treat
April 28, 2022
Reply from Heyland & Whittle Ltd
Thank you for your lovely comments Graham, we really appreciate your custom.
Take care
Best wishes
Sharon :)
An excellent purchasing experience
An excellent purchasing experience. Easy to purchase online and a good, quick delivery service. I was very pleased with the products which I bought.
April 28, 2022
Reply from Heyland & Whittle Ltd
Hi Barbara, Thank you for taking the time to leave us amazing feedback, we appreciate all of our lovely customers.
Take care
Best wishes
Sharon :)
Lovely present and received perfectly
April 26, 2022
Reply from Heyland & Whittle Ltd
Thank you Rosie, your feedback is truly appreciated.
Take care
Best wishes
Sharon :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.