Heyland & Whittle Ltd Reviews 

772
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Have been a customer of Heyland & Whittle for a few years now after discovering them at a craft fair. Absolutely beautiful products which have always been gratefully received when giving as presents.... See more

Company replied

Rated 5 out of 5 stars

Great service and great products, lovely soap and delicious room scents. I bought the uncut soap to use in my holiday rental in an effort to reduce packaging and plastic. I am now able to give eve... See more

Company replied

Rated 5 out of 5 stars

Absolutely adore this range of diffusers that offer alternatives to the plethora of heavy floral or musky smells! My favorite is the clemantine & prosecco, but the grapefruit green tea and citrus & l... See more

Company replied

Rated 5 out of 5 stars

Gorgeous products. The lavender reed diffuser smells absolutely divine & unlike other diffusers I’ve used, you can actually smell it when you walk into the room. My order arrived quickly too.... See more

Company replied

Company details

  1. Toiletries Store

Written by the company

Since setting up our family run business in a barn on a farm in Surrey back in 2003, we have taken our customers on a fragrant journey of discovery. We believe that nature knows best and understand that what we do - including in our soaps and home fragrances - is as important as what we don’t do! This has been and continues to be our guide. First and foremost, we all love flowers and herbs! Our gloriously fragrant Heyland & Whittle artisan soaps and home fragrances are inspired by the many scents found in nature. Bring the outside in, whatever the season, and fill your homes with your favourite aromas. Uplifting, energising, relaxing, comforting – the choice is yours and we can help you to find your favourites. We know you want to shop with confidence. Our 100% natural body and bath products are made the traditional way. Our handmade soaps are made with natural ingredients - such as olive oil, essential oils, herbs, spices and pure colourants, like madder root and turmeric. We've taken great care to exclude 'nasties' such as parabens and sulphates. And so this means that every skin type and sensitivity is cared for. We also know that you are looking to shop more sustainably for the good of the planet as well as friends and families. To this end our new Eco Collection of reed diffusers, hand-poured candles and Palm Oil-Free soaps set high standards in eco-friendly design with recycled glass, 100% recycled card and 100% recyclable packaging. These are the same standards that we set ourselves as a business. We hope that our care makes shopping with a clear conscience a given. Gifting is never easy – finding that perfect present for a birthday, a love token or a thoughtful thank you. We hope our gift guide, packed with gorgeous gifts, will ease your gifting challenges for those very important people. And our seamless door to door delivery options will certainly make your life easier. We can even pop in a card with a special message for you. Thank you for joining our community and the journey we're on together, and we hope to see more of you. Do get in touch with your thoughts and ideas – we always love hearing from you. The Heyland & Whittle Team


Contact info

4.8

Excellent

TrustScore 5 out of 5

772 reviews

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4.8

All reviews

(772)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clementine and Prosecco diffuser refill

This was sent as a gift to my daughter and she was very pleased with it.
She said it was a huge bottle, so obviously good value.
Service was quick and efficient.

April 23, 2022
Heyland & Whittle Ltd logo

Reply from Heyland & Whittle Ltd

Thank you for taking the time to leave us great feedback Carole and pleased to hear your daughter was happy too.
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars

Service was as good as the smell of the…

Service was as good as the smell of the goods, amazing

April 23, 2022
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Reply from Heyland & Whittle Ltd

Thank you for the great comments Sue we really appreciate it and we couldn't agree more, they are great.
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars

Their products are good and easy to order.

Their products are good, the ordering process is easy and they arrived on time.

April 18, 2022
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Reply from Heyland & Whittle Ltd

Thank you for taking the time to leave us great comments Warren, we truly appreciate your time in doing so.
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars

Great price..

Great price... all my items 50% off
Delivered on time
Beautifully wrapped

April 17, 2022
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Reply from Heyland & Whittle Ltd

Yay 50% off makes the deal even sweeter, we all love a bargain. Thank you for the great feedback Sandra.
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars

Good quality product

Good quality product delivered on time!

April 15, 2022
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Reply from Heyland & Whittle Ltd

Thank you for taking the time to leave us great feedback Ian, we really appreciate your comments.
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars

Fantastic Reed diffusers

Fantastic Reed diffusers. So fragrant and last a long while.

April 8, 2022
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Reply from Heyland & Whittle Ltd

We couldn't agree more Derek, Thank you for taking the time to leave us great feedback, we really appreciate it.
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars

Goods received within a few days

Goods received within a few days, items well packed, no problems at all.
Lovely products, good quality and great gifts loved by the recipients

April 8, 2022
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Reply from Heyland & Whittle Ltd

What great feedback, Thank you meandthecats (great-name) pleased to hear all recipients appreciated them also.
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars

I love these products

I love these products. The scent stays with you and the liquid hand soaps last longer than cheaper products, as you don't need much at a time. The scent I really love is Amber Oakmoss. It's not easy to buy really nice bars of soap - except here.

April 4, 2022
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Reply from Heyland & Whittle Ltd

Suzanna wow Thank you for the amazing feedback, we agree it is a lovely scent and the liquid soaps are great. Enjoy!
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars

Great for gifts, regular buyer

Great for gifts, quite good value too.

April 4, 2022
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Reply from Heyland & Whittle Ltd

Thank you for taking the time to leave us great feedback John, we really appreciate it.
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars

Great service and product.

Great service and product, as always, and one of my top three purveyors of fragrances along with Molton Brown and Penhaligon‘s.

March 18, 2022
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Reply from Heyland & Whittle Ltd

Thank you Keith that is amazing that we are in your top three, enjoy your products.
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars

Excellent service

Excellent service, always beautifully packed and arrives very quickly.

March 17, 2022
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Reply from Heyland & Whittle Ltd

Thank you for your great feedback Louise, we love a happy customer.
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars

Exactly what it says

Exactly what it says! Beautiful products well packed.

March 9, 2022
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Reply from Heyland & Whittle Ltd

Thank you for leaving us great feedback Mrs Watson we really appreciate you taking the time to do so.
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars

As always excellent diffusers with…

As always excellent diffusers with really unusual perfumes. Lovely aroma's to arrive home to.

March 7, 2022
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Reply from Heyland & Whittle Ltd

Thank you for taking the time to leave us great feedback Dorothea we really appreciate it. Enjoy!
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars

Love Heyland & Whittle

Love Heyland & Whittle. I was given a gift box for Christmas with a diffuser in, Sleep easy to help you sleep, the smell has lasted a long time. I’ve bought a refill bottle to top it up.

March 3, 2022
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Reply from Heyland & Whittle Ltd

Thank you for the great feedback Jean, it is appreciated.
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars

Prompt service and delivery

Prompt service and delivery. Lovely soaps, would recommend.❤️

February 28, 2022
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Reply from Heyland & Whittle Ltd

What lovely feedback Sally, Thank you so much.
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars

Good website

Good website, lots of choices and speedy delivery.

February 19, 2022
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Reply from Heyland & Whittle Ltd

Thank you for the great feedback Christine we really appreciate it.
Best wishes
Sharon :)

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