Les services de base sont bien présents via le réseau Orange. Cependant, l'application mobile (sur Androïd en tout cas) laisse à désirer : je gère 5 numéros et il n'est n'est quasi jamais possible d... See more
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This is my first day of activating it. It said (and the promotion stickers say everywhere) it’s 7€ a month. Now I get a recap email saying it’s 9€. 2eur isn’t making me any poor or rich but that break... See more
Good for young 18-24. BUT nothing for families (students inside their family). We are on Orange and "BAD Orange" did not tell us that better prices of summer 2024. We saw ads for Hey and switched; but... See more
Good internet speed and coverage. Ok prices. However the website is full of bugs, I cannot access or edit most of my info, I could not reach their WhatsApp support, and they did not register my ca... See more
Company details
Written by the company
hey! is the digital brand of Orange Belgium that offers internet and mobile subscriptions without commitment at low prices
Contact info
Belgium
- 080085519
- www.heytelecom.be
3.4
Average
4K reviews
Asks customers to review
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I think they try to scam me
Beware before ordering from @hey.telecom. My SIM was shipped to the wrong address on July 2nd and got lost — then they emailed me to activate a card I never received. Support on IG/WhatsApp was slow and gave me a stale tracking number that made it look like a new SIM was already on its way. I cancelled everything, and they confirmed by chat: done, no activation, no charges. Days later they said it was "too late" — a replacement had already been sent, and it arrived pre-activated, on my behalf, without my consent, while their messages still told me nothing was needed. I only caught it because I checked. When I called it deceptive, they admitted it and sent me a cancellation form. judge for yourselves.
August 6, 2026
Unprompted review
Horrible
Horrible, left them 3 years ago, came back because my brother said they are nice. Came back and tried it.
Still horrible. They wont answer or try to help. Their customer service is shit and so as their website as well
July 24, 2026
Unprompted review
The service was quick and the network…
The service was quick and the network is good, i am still trying to see if it will remain good
July 16, 2026
Esim for Android is not supposed
July 22, 2026
Website is barely functional
Good internet speed and coverage. Ok prices.
However the website is full of bugs, I cannot access or edit most of my info, I could not reach their WhatsApp support, and they did not register my cancellation on the first try leading to extra charges, despite switching to Orange (same company). Be careful.
Update : the problem was solved and I was reimbursed correctly after contacting ORANGE customer support.
July 1, 2026
Unprompted review
Having problems in converting to eSIM…
Having problems in converting to eSIM and my mobile plan is not activated yet
July 1, 2026
Boutique accessible physiquement par…
Boutique accessible physiquement par Orange. Réaction après message ou communication.
June 30, 2026
Very bad service
June 27, 2026
Unprompted review
Onboarding was fast for mobile and…
Onboarding was fast for mobile and internet subscription
June 15, 2026
since one month ago and I am suffering…
since one month ago and I am suffering from bad connection I cannot use WhatsApp;Google or YouTube every one minute I have to turn off the mobile data and turn on again just to complete chat with people so bad experience
June 24, 2025
Unprompted review
No customer service, no friendly or helpfull staff, only chat
Customer service is non existent, staff is not helpfull, existing forms do not work at all, website is very buggy
May 14, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Exellent service
May 6, 2026
Reply from heytelecom.be
Hello Diogo,
Sorry to read you haven’t received your SIM card yet. As you may be aware, the Bpost strike is still ongoing, and unfortunately this is beyond our control.
Christophe
absolutely the worst client service…
absolutely the worst client service ever, I had many tehcincal problems and after moving to another provider they stopped my contract but the keep charging my bank account. The client service via chat NEVER WORKS and after couple of hours of waiting sending me automatic messages without any help
April 7, 2026
Unprompted review
snel en efficient
March 31, 2026
Reply from heytelecom.be
Hello,
Deux qualités essentielles ! Merci.
Christophe
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