Insite Reviews 207

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and engaging teaching styles, making the learning process enjoyable and effective. People frequently highlight the clear instructions and the overall excellent service, which contributes to a positive user experience. However, some customers also noted that the program might be better suited for those who can complete it within the standard timeframe, suggesting that individuals requiring more structured support might find it less ideal. Additionally, a few people were dissatisfied with communication regarding DVLA delays, indicating a potential area for improvement in keeping customers informed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the informative and beneficial... See more

Instructions

Users describe positive interactions with instructions. Customers consistently praise the instructors for... See more

Service

People report positive experiences with the service. Many customers praise the expert tuition and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hugely benefitted from Karl Barham’s expert tuition and passed my Cat D test first time! Karl took me from feeling completely unsure I would be able to get to grips with controlling a bus to feel... See more

Company replied

Rated 5 out of 5 stars

PCV practical driving test passed first time after 20 hours training with Karl Barham. Although an absolute font of knowledge and experience, Karl made every driving lesson a joy to take part... See more

Company replied

Rated 5 out of 5 stars

I recently took and passed my HGV class 1 through HGVC, they were both very professional and helpful. Offering the very best advice and communication. When at times I struggled with the link via an ap... See more

Company replied

Rated 5 out of 5 stars

My instructor, Karl Barham, at HGVC was amazing! He has a great character and is a great person to be around. He was very clear in his teaching and his learning techniques, making the whole experi... See more

Company replied


Company details

  1. Drivers License Training School
  2. Driving School
  3. Training Centre

Written by the company

Insite (formerly HGVC) is the UK’s leading supplier of fully managed, commercial vehicle, warehouse, and construction training. For more than 12 years, Insite has been delivering training for the worlds most respected organisations including Amazon, the AA, Morrisons Utilities, Travis Perkins, NHS ambulance service, MOD overseas, AMEY Services and more. The business was founded in 2012 with the goal of delivering market-leading HGV licence acquisition programs for individuals and businesses. Insite is now the leading provider of commercial vehicle training in the UK, delivering more than 12,000 courses over the past five years. From initial checks and on-boarding, to preparing training summaries with results, analysis and recommendations for improvements, Insite transforms commercial vehicle and equipment training programmes. Insite has a network of over 400 training centres across the UK, offering training courses for every licence category in the UK, along with driver CPC, HIAB, ADR, forklift, and excavator courses.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

HGVC - Karl Barham

My instructor, Karl Barham, at HGVC was amazing! He has a great character and is a great person to be around. He was very clear in his teaching and his learning techniques, making the whole experience so enjoyable. Karl also guided us through many real-life scenarios, which helped us feel prepared and confident. Thanks to his great instruction, we were all able to pass on our first try, even without any prior bus driving experience!

​I would highly recommend him to anyone!

July 25, 2025
Unprompted review
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Reply from Insite

Thank you so much for taking the time to share your feedback! We’re delighted to hear that you had such a positive experience with Karl during your PCV/bus licence training with Insite.

Karl is a fantastic instructor, and it’s great to know that his clear teaching style, supportive guidance, and use of real-life scenarios helped you feel confident and fully prepared. We’re especially proud that you and your group were able to pass first time. What an achievement!

We’ll be sure to pass your kind words on to Karl, and we really appreciate your recommendation. Wishing you all the best with your driving future, and thank you again for choosing Insite.

Rated 5 out of 5 stars

I was trained by Karl Barham

I was trained by Karl Barham, this man went to the limit to get me well taught, prepared and informed for not just my bus driving test, but for life. His techniques and quality are second to none. I'm so grateful that I got a great guy as well as an excellent instructor. I'm still yet to try his cooking so I can see if it as good as his driving instruction! We've had some fun times alongside learning so much from him. We've had laughs like a bunch of kids haha.
It's a shame that my time with him has come to an end because a person like him has been such a pleasure to deal with. Karl, I wish you well in all your decisions and in life and I won't forget how much knowledge and fun times you've given me.
See you around,
Jibran Khan Pathan

August 22, 2025
Unprompted review
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Reply from Insite

Thank you so much for your amazing review! We’re delighted to hear how much you enjoyed your Cat D training with Karl at Insite. It’s fantastic to know that not only did you feel fully prepared for your bus driving test, but that the experience also left such a lasting impact beyond the training itself.

Karl takes great pride in going the extra mile for his learners, and your kind words are a wonderful reflection of the dedication and passion he puts into every session. We’ll be sure to pass on your message to him.

On behalf of everyone at Insite, we’d like to thank you for choosing us for your training, and we wish you every success as you move forward in your driving career.

Rated 5 out of 5 stars

Passed my HGV—great experience from…

Passed my HGV—great experience from start to finish. Clear communication, organised booking, and supportive instructors. The bootcamp structure kept me on track and confident for tests. Highly recommend.

August 14, 2025
Unprompted review
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Reply from Insite

Thank you for your kind feedback and congratulations on passing your HGV! We’re delighted to hear you had such a positive experience with Insite. Our team works hard to keep the process clear, structured, and supportive, so it’s great to know the bootcamp approach gave you confidence going into your tests. Wishing you every success in your HGV career!

Rated 5 out of 5 stars

The best PCV trainning

I had the privilege to be trained by Graeme and Mick and obtained my PCV license within three weeks.

Graeme was my my main trainer, and the knowledge and experience this gentleman has is second to none. His commentary, while driving pointing out various hazzards and techniques on how to manage them, will stay with me for a long time.

Trainning at its very best. Thank you, Graeme and Mick.

August 11, 2025
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Reply from Insite

Thank you for such a detailed and thoughtful review! Graeme and Mick will be very proud to know their guidance and teaching style left such a lasting impression. We’re thrilled you achieved your PCV licence in just three weeks, and we’re glad the training techniques will stay with you. Wishing you many safe and successful miles ahead!

Rated 5 out of 5 stars

I had the pleasure of being trained by…

I had the pleasure of being trained by Graham and Mick for my PCV licence, and I can honestly say they are the best instructors I could have asked for. Their knowledge and patience made the process easier.

August 12, 2025
Unprompted review
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Reply from Insite

We really appreciate your feedback! Graham and Mick will be thrilled to hear your praise. Their knowledge, patience, and dedication are exactly what we aim to deliver to every trainee. Congratulations on earning your PCV licence, and well done for all your hard work!

Rated 5 out of 5 stars

Really good teachers really enjoyed my…

Really good teachers really enjoyed my time with them thanks guys

August 4, 2025
Unprompted review
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Reply from Insite

Thank you so much for your kind words! We’re delighted to hear you enjoyed your time with us and had a great learning experience. It was a pleasure having you on the course, and we wish you every success for the road ahead!

Rated 5 out of 5 stars

Excellent Services

Very experienced, and professional instructors made for an excellent training programme, thank you.

July 28, 2025
Unprompted review
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Reply from Insite

Thank you for your kind words! We're glad you found the training programme excellent and the instructors professional and experienced. It means a lot to know their expertise made a difference. Wishing you all the best on the road ahead!

Rated 5 out of 5 stars

Amazing experience

I had the privilege of having expert driving tuition from Graham and Mick. This helped me gain my PCV License at the first attempt.
These two instructors possess amazing teaching skills and give you 100% of their attention and support throughout all of your training.
The level of training I received surpassed my expectations, and would recommend them to anyone.

July 21, 2025
Unprompted review
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Reply from Insite

Thank you for the wonderful feedback! We’re so pleased to hear that Graham and Mick helped you pass your PCV licence on the first attempt. They’re both incredibly dedicated instructors, and it’s great to know their support and focus made such a difference in your training. Surpassing your expectations is exactly what we aim for, and we’re proud to have been part of your journey. Thanks again for the recommendation and congratulations on your achievement!

Rated 5 out of 5 stars

I would like to thank Karl Barham

I would like to thank Karl Barham for his incredible work that he did for me
He taught me to drive and handle a bus skilfully and pass my test in about 2 weeks even though I had never touched a bus before.
He is a great instructor he’s fun laid back and such a good laugh. he teaches you in such a calm way and makes you feel comfortable in any situation what a top bloke I highly recommend him to anyone who wants to train as a bus driver
NO RUSH IN A BUS

July 24, 2025
Unprompted review
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Reply from Insite

Thanks so much for your kind words! Karl will be chuffed to hear how much you appreciated his calm and supportive teaching style. Helping someone go from never having touched a bus to passing their test in just two weeks is no small feat. Well done to you too! We’re really glad you felt comfortable and had a good laugh along the way. That’s exactly the kind of training experience we aim for at Insite. Wishing you all the best on the road ahead and thanks again for the recommendation!

Rated 5 out of 5 stars

I had a great time at the ashingto…

I had a great time at the ashington depo with hgvc if you want to learn anything I suggest getting there and meeting mick and Graham top instructors knolage and experience they have is amazing ask them anything no silly questions if you listen and willing to learn there the men to see teach you above and beyond top blokes Highley recommend these two ps don't dangle a string lol bit fun banter make you feel at ease always there to help

July 22, 2025
Unprompted review
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Reply from Insite

Thank you so much for your fantastic review! We’re really pleased to hear you had such a great experience at the Ashington depot. Mick and Graham will be delighted with your kind words. They both take real pride in sharing their knowledge and making sure everyone feels comfortable while learning. It’s great to know their approach made such a positive impact. We’ll be sure to pass your feedback on to them. Thanks again for your recommendation, and we look forward to welcoming you back anytime.

Rated 5 out of 5 stars

No Rush in a Bus

I had a great fun time with HGVC, and I can’t thank Karl Barham enough for his hard work, patience, knowledge and a vast experience in helping me pass my Category D driving test. Atmosphere he created during training where you can have a laugh but also making sure you are mastering the skills of handling a large vehicle. I highly recommend HGVC for anyone looking to get their bus or coach license.

July 18, 2025
Unprompted review
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Reply from Insite

Thank you so much for your fantastic review! We're thrilled to hear you had such a positive and enjoyable experience with Insite (formerly HGVC) while training for your Category D (bus/coach) licence. A huge shoutout to Karl Barham - his dedication, deep industry knowledge, and supportive approach truly make a difference for our trainees.

At Insite, we pride ourselves on delivering high-quality driver training with a perfect balance of professionalism and a relaxed, confidence-building environment. Whether you're pursuing a career as a bus driver or coach driver, our goal is to equip you with the skills, confidence, and support needed to succeed.

Thanks again for your kind words and strong recommendation. We wish you all the best in your driving career, and we're always here for anyone looking to start their journey with Insite’s Category D licence training.

Rated 5 out of 5 stars

Mick and graham are absolutely amazing

Mick and graham are absolutely amazing. The environment they create where you can have a laugh but also making sure to put the graft in is something i needed and wouldn’t have been able to pass without them. They are fully invested in you and will listen to any questions you have making sure you are 100% ready to pass those tests.
Thanks again to the both of you!

July 2, 2025
Unprompted review
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Reply from Insite

Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience learning to drive with Mick and Graham. Creating a supportive, fun, and focused learning environment is exactly what we strive for, and it’s great to know that their balance of encouragement and hard work helped you feel fully prepared to pass your driving test.

At Insite, we believe that building confidence and providing personalized support are key to helping our learners succeed. Mick and Graham are truly dedicated driving instructors who take the time to answer every question and make sure each student is 100% ready for their tests.

Thank you again for choosing us for your driving lessons, and for sharing your recommendation. We wish you many safe and happy journeys ahead!

Rated 5 out of 5 stars

Mick is a legend

What can I say!! I had mick as my instructor and what a guy he is!! Showed me the ropes and even though it took a while for all the information and actions to sink in, I finally cracked it. I honestly believe that if I didn’t have mick I wouldn’t have got to where I am today. Very valuable asset to the company and wish him luck in all he does. Also a mention for Graeme as well, will never forget wheel nuts 😜Thanks for everything mick LFM 😂

July 2, 2025
Unprompted review
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Reply from Insite

Thank you so much for your amazing and heartfelt review! We’re absolutely delighted to hear about your positive experience learning to drive with Mick and Graeme. Mick is truly a dedicated and patient driving instructor who goes above and beyond to make sure every learner understands the essential skills and feels confident behind the wheel.

It’s fantastic that you appreciated his guidance and that he played such a big part in helping you pass your driving test. We’ll also pass on your kind words to Graeme.

At Insite, we pride ourselves on having experienced, friendly, and supportive instructors who make learning to drive a fun and rewarding journey. Thank you again for choosing us and for recommending Mick and our team. Wishing you many safe and happy miles ahead on the road!

Rated 5 out of 5 stars

Brilliant trainer excellent training…

Brilliant trainer excellent training and got me good enough to pass my test highly recommended

July 2, 2025
Unprompted review
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Reply from Insite

Thank you so much for your fantastic review! We’re thrilled to hear that you found our trainer brilliant and the training excellent. Our top priority is always to provide high-quality driving lessons that build confidence and help our students pass their driving test successfully. Your recommendation means a lot to us! If you ever need refresher lessons or advanced driving skills training in the future, we’re here to help. Safe driving and congratulations again on passing your test!

Rated 5 out of 5 stars

Great Experience

I had a great experience with HGV bootcamp , absolutely top service from Insite , Kamile and team guide me from beginning to the end, made it absolutely easy. Had my training at RSM driver training, Jay top instructor, he not only taught me how to manage a big Lorry but also changed my way of driving!

June 26, 2025
Unprompted review
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Reply from Insite

Thank you for your fantastic review! We're thrilled to hear you had a great experience with HGV Bootcamp and that Insite, Kamile, and the team provided top-notch support from start to finish. We're also glad Jay at RSM Driver Training made a lasting impact on your driving skills. At HGV Bootcamp, we’re committed to making your journey to becoming a professional HGV driver smooth, effective, and rewarding. Thanks for choosing us for your HGV training!

Rated 5 out of 5 stars

Brilliant experience training with…

Brilliant experience training with HGVC, clear communication, brilliant resources for training and insight into the industry. Everyone I encountered was very kind and helpful. If your looking for a reliable place to train look no further. Thanks again HGVC

June 24, 2025
Unprompted review
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Reply from Insite

Thank you so much for your fantastic review! We're thrilled to hear that you had a brilliant experience training with HGVC. Our team works hard to provide clear communication, high-quality HGV training resources, and valuable insights into the logistics and transport industry, so it’s great to know that all of that made a positive impact.

We’re especially proud of our supportive and knowledgeable staff, and we're glad they made you feel welcomed and supported throughout your training journey. Whether you're starting your HGV driver training, looking to upskill, or exploring a career in logistics, we aim to be the most reliable HGV training provider in the UK.

Thanks again for choosing HGVC and for recommending us so highly. We wish you every success in your driving career!

Rated 5 out of 5 stars

Completed theory and cpc training

Completed theory and cpc training, with plentiful relavent training experience for study.
Highly recommend for anyone persuing work in this industry.
Thank you
I now possess a class one license.

June 20, 2025
Unprompted review
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Reply from Insite

Thank you for your great review and congratulations on achieving your Class 1 licence! We're thrilled to hear that you found our theory and CPC training thorough and beneficial to your learning experience. At HGVC, we focus on delivering high-quality HGV driver training with relevant, hands-on experience to ensure our students are fully prepared for a career in the transport and logistics industry.

Your recommendation means a lot to us, and we’re proud to have supported you on your journey to becoming a qualified HGV Class 1 driver. Wishing you all the best in your new career on the road!

Rated 5 out of 5 stars

HGV Class 1 through HGVC and GSC Heavy goods driving school

I recently took and passed my HGV class 1 through HGVC, they were both very professional and helpful. Offering the very best advice and communication. When at times I struggled with the link via an app they were supportive enough to send me alternative links. The aftercare and follow up support has been fantastic and has made me feel at ease. I would without doubt recommend this company to others in the future.

May 21, 2025
Unprompted review
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Reply from Insite

Thank you for your fantastic review and congratulations on passing your HGV Class 1! We're delighted to hear that you found our team professional, helpful, and supportive throughout your training. It’s great to know our communication and aftercare made a positive difference and helped you feel at ease. Your recommendation truly means a lot to us, and we wish you all the best in your driving career!

Rated 5 out of 5 stars

What can I say what a amazing person…

What can I say what a amazing person mick is he trained me to get my cat d license and passed first time I can’t thank him enough and would recommend him and the company to everyone

May 30, 2025
Unprompted review
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Reply from Insite

Thank you for the amazing feedback. We are so pleased to hear Mick helped you pass your Cat D licence first time. He truly is a fantastic instructor and we are glad his support made such a difference. Thank you for the recommendation and best of luck with all your future driving!

Rated 5 out of 5 stars

Trained with Mick to get Cat D and was…

Trained with Mick to get Cat D and was an absolute pleasure to be taught by him. Had a good laugh whilst also being serious!

June 10, 2025
Unprompted review
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Reply from Insite

Thank you for the great feedback. We are really glad to hear you enjoyed training with Mick and found the right balance of fun and focus. It is always a pleasure to know our instructors make the experience both effective and enjoyable. Best of luck with your future driving!

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