Insite Reviews 207

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and engaging teaching styles, making the learning process enjoyable and effective. People frequently highlight the clear instructions and the overall excellent service, which contributes to a positive user experience. However, some customers also noted that the program might be better suited for those who can complete it within the standard timeframe, suggesting that individuals requiring more structured support might find it less ideal. Additionally, a few people were dissatisfied with communication regarding DVLA delays, indicating a potential area for improvement in keeping customers informed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the informative and beneficial... See more

Instructions

Users describe positive interactions with instructions. Customers consistently praise the instructors for... See more

Service

People report positive experiences with the service. Many customers praise the expert tuition and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hugely benefitted from Karl Barham’s expert tuition and passed my Cat D test first time! Karl took me from feeling completely unsure I would be able to get to grips with controlling a bus to feel... See more

Company replied

Rated 5 out of 5 stars

PCV practical driving test passed first time after 20 hours training with Karl Barham. Although an absolute font of knowledge and experience, Karl made every driving lesson a joy to take part... See more

Company replied

Rated 5 out of 5 stars

I recently took and passed my HGV class 1 through HGVC, they were both very professional and helpful. Offering the very best advice and communication. When at times I struggled with the link via an ap... See more

Company replied

Rated 5 out of 5 stars

My instructor, Karl Barham, at HGVC was amazing! He has a great character and is a great person to be around. He was very clear in his teaching and his learning techniques, making the whole experi... See more

Company replied


Company details

  1. Drivers License Training School
  2. Driving School
  3. Training Centre

Written by the company

Insite (formerly HGVC) is the UK’s leading supplier of fully managed, commercial vehicle, warehouse, and construction training. For more than 12 years, Insite has been delivering training for the worlds most respected organisations including Amazon, the AA, Morrisons Utilities, Travis Perkins, NHS ambulance service, MOD overseas, AMEY Services and more. The business was founded in 2012 with the goal of delivering market-leading HGV licence acquisition programs for individuals and businesses. Insite is now the leading provider of commercial vehicle training in the UK, delivering more than 12,000 courses over the past five years. From initial checks and on-boarding, to preparing training summaries with results, analysis and recommendations for improvements, Insite transforms commercial vehicle and equipment training programmes. Insite has a network of over 400 training centres across the UK, offering training courses for every licence category in the UK, along with driver CPC, HIAB, ADR, forklift, and excavator courses.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fantastic

Andrew Silvester is a great instructor who was patient with me the whole time and allowed me to learn at my own pace, leading me to success in my test. It has been a pleasure working with him.

February 18, 2025
Unprompted review
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Reply from Insite

Hello. Thank you so much for your feedback. We're really glad to hear that you had such a positive experience with our instructor. I will pass on your feedback to the instructor.

Rated 5 out of 5 stars

Karl is an excellent instructor

Karl is an excellent instructor, very patient and
confidence-boosting. Karl never gave up on me even when I felt like giving up myself. I would recommend Karl to anyone who wants to learn to bus drive

February 12, 2025
Unprompted review
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Reply from Insite

Hello, thank you so much for your feedback. We are glad that you had such a positive experience with us and that Karl was able to support you so well during your training. We will pass on your feedback, as it is always appreciated.

Rated 1 out of 5 stars

A complete scam...they don't care about…

A complete scam...they don't care about their employees and they make empty promises....it's not worth it. The wages are subpar not accurate.
Terrible company to work for, cheap in terms of wages and even on the expenses when paid to employees. Don't get near them in any capacity,I always had a perfect attitude and conduct, they don't know how to treat their employees. STAY AWAY FROM THEM. You've been warned👍
KEEP AWAY FROM THEM👍

February 13, 2024
Unprompted review
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Reply from Insite

We strongly refute every claim made in this review. While we acknowledge that not every working relationship ends on a positive note, we will not discuss the specifics of any individual’s employment in a public forum. We believe it is both unprofessional and inappropriate to do so.

As a company, we pride ourselves on how we treat our staff — something that has consistently translated into the high standard of service we offer and the excellent feedback we receive from our customers. If you have concerns about your experience as an employee, we would encourage you to pursue more appropriate and constructive channels to address them, rather than using a customer review platform intended for service-based feedback.

This review does not reflect the purpose of Trustpilot and offers no value to potential customers, as you did not receive a service from us. We remain committed to supporting our team and delivering the best possible experience to those who do engage with our services.

Rated 5 out of 5 stars

It was a nice experience

It was a nice experience. Having Sham, Andy and Eddie. They are all good instructors in their own way. I had the first three days of my training with Andy, took me through tough route in Harlow, teaching me all I needed as a PCV driver, which straightened me up before Sham came in. It was a lot of information at the beginning but I appreciate them now 🙂. Sham was my main instructor, he would let me do my thing in a safe manner, telling me what I did wrong as I drive and explain/show me how to do it better next time, and I became more of a confident driver. Eddie took me for a warm up drive before my test, also warmed my soul up with his words of motivation before my test. Thank God I passed. It’s been a pleasure. Thank you.

January 16, 2025
Unprompted review
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Reply from Insite

Hello, thank you so much for your review. We pride ourselves on working with knowledgeable and professional instructors, so are glad to hear you received such high-quality instruction. Please allow us to wish you the best of luck with your career.

Rated 5 out of 5 stars

My instructor Paul was very friendly…

My instructor Paul was very friendly and very helpful. At telling me how to drive the lorry around corners and round abouts well.

November 15, 2024
Unprompted review
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Reply from Insite

Hello, Thank you for your review, and we're really glad that you had a positive training experience with us.

Rated 5 out of 5 stars

The instructors were really helpful

The instructors were really helpful and friendly, they made the whole experience very enjoyable.
The also gave me all the information I would need for the actual exam.

November 15, 2024
Unprompted review
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Reply from Insite

Thank you for taking the time to leave a review - we are so pleased that you have had an enjoyable experience.

Congratulations on passing your test and gaining your license.

Rated 5 out of 5 stars

Great company to work with. Highly recommend!

HGVC have been a great company to work with to complete my C1. They have very good customer service (fast replies and organisation) and were always polite. I had Tony to help me complete my C1 license over a course of 3 days. Tony was very kind and easy to work with. He was patient when making mistakes, reassuring throughout and answering any queries I would have. I am very thankful and appreciative to have had Tony’s help. Thank you Tony for helping me pass! :) Also, thank you to all employees at HGVC who I have dealt with and spoke to throughout this time, you made the experience easier and were lovely to deal with.

November 14, 2024
Unprompted review
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Reply from Insite

Thank you so much for your review - it's great to hear that you had a great experience and that you felt supported.

Congratulations on passing your test and gaining your license - we wish you the very best of luck with your new career.

Rated 5 out of 5 stars

Highly recommended!

Great company to learn with 2start in Poling. Professional company, good trucks, passed 1st time. Thanks Rob for all your help from the Trump supporter.

November 4, 2024
Unprompted review
Insite logo

Reply from Insite

Thank you for taking the time to leave a review.

We are so pleased that you had a great experience and passed first time!

Rated 5 out of 5 stars

Excellent learning experience

My instructor Andy Silvester was very knowledgeable and professional. He gave me a lot of confidence and taught me all the skills I needed for the test. I was able to take on the driving test knowing that I could pass it. Thank you again Andy, it was a pleasure learning from you these last few weeks. See you on the road!!!

October 17, 2024
Unprompted review
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Reply from Insite

Thank you so much for taking the time to leave a review.

We are so pleased that you passed your test and acquired your license, and that you found the experience enjoyable.

We wish you the very best of luck with your new career.

Rated 5 out of 5 stars

Great training

Andy is great, teaches in good detail that is short, simple, effective and easy to follow.

October 3, 2024
Unprompted review
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Reply from Insite

Thank you for taking the time to leave a review. We are so pleased that you had a great experience with Andy.

Congratulations on acquiring your license and the very best of luck with your new career.

Rated 5 out of 5 stars

So helpful in every step of the way in…

So helpful in every step of the way in gaining my Class 1 license. Always speedy replies when I have a question.

April 1, 2024
Unprompted review
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Reply from Insite

Congratulations on passing your test and gaining your Class 1 license.

We wish you the very best of luck with your new career!

Rated 5 out of 5 stars

I had an excellent experience with my…

I had an excellent experience with my bus driver instructors Eddie and Karl. They were incredibly helpful and patient, making sure I understood every part of the training. Their teaching style was clear and easy to follow, and they gave me the confidence I needed to succeed. They created a supportive learning environment, always encouraging me and answering any questions I had. Thanks to them, I now feel fully prepared and confident behind the wheel. Highly recommend them to anyone looking for professional and reliable instructors!

September 26, 2024
Unprompted review
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Reply from Insite

Thank you so much for taking the time to leave a review.

We are so pleased that Eddie and Karl provided a great experience for you, and that you passed your test and gained your license.

We wish you the very best of luck with your new career.

Rated 5 out of 5 stars

KARL BARHAM excellent instructor really…

KARL BARHAM excellent instructor really helped with my nerves and confidence, I would highly recommend x

September 12, 2024
Unprompted review
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Reply from Insite

Thank you so much for taking the time to leave a review, congratulations on passing your test and acquiring your license.

We wish you the very best of luck with your new career!

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Eddie was so helpful made me feel confident in my training and always there to support me even at my lowest.

August 30, 2024
Unprompted review
Insite logo

Reply from Insite

Congratulations on passing your test!

It's great to hear that you had a great experience and read your comments about Eddie.

We wish you the very best of luck with your new career.

Rated 5 out of 5 stars

Andy the legend

I just wanna give a big thanks to Andy for helping me pass my practical exam. To be honest I don’t think I could have done it without him his teaching methods are just amazing. Hand this man his awards because from the first day I stepped on the bus with him I knew he was gonna get me through this test with a pass, there wasn’t a single doubt in my mind. He was always patient with me and always took his time when teaching me. I really have no idea how this man does it he knows all my strong points when driving and my weaknesses, and when it came to my weaknesses he would make sure to practice it with me and make sure I knew exactly how to do it without any help so I can take the knowledge with me when I am on service. I will also miss sitting in the bus and learning from Andy as he made it so enjoyable and this will be a long lasting great experience. Thank you Andy showing your true abilities and teaching methods as a lead instructor should👍🏻. Andy THE MAN THE MYTH THE LEGEND.

August 20, 2024
Unprompted review
Insite logo

Reply from Insite

Thank you so much for leaving a review and sharing such great feedback about Andy - I will make sure that he sees your comments.

Congratulations on passing your test and obtaining your PCV license, and the very best of luck with your new career!

Rated 5 out of 5 stars

PCV test passed

I can't thank Andy enough for the incredible support and guidance throughout my training! From day one, he was patient, knowledgeable, and always made me feel at ease behind the wheel. His teaching methods are top-notch, breaking down complex maneuvers into easy-to-understand steps. Thanks to his encouragement and constructive feedback, I felt fully prepared and confident on the day of my driving test. I passed with flying colors, and I owe it all to his dedication and expertise. Highly recommend to anyone looking to learn how to drive a PCV vehicle.

August 13, 2024
Unprompted review
Insite logo

Reply from Insite

Congratulations on passing your test and acquiring your PCV license!

I will make sure that your comments are passed on to Andy, in the meantime the team here wish you the very best of luck for the future.

Rated 5 out of 5 stars

My instructor Karl Barham was extremely…

My instructor Karl Barham was extremely helpful and is an amazing instructor! Karl strengthened my weaknesses and made me a good confident driver.

August 9, 2024
Unprompted review
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Reply from Insite

Thank you so much for taking the time to leave a review - congratulations on passing your test and gaining your license.

We wish you luck for the future and your new career.

Rated 5 out of 5 stars

training with Eddie

During my training with Eddie I have been trained to be the best bus driver. He has been very patient and professional throughout the entire training month and I would love to thank him for his time spent on pushing me to the top.

August 5, 2024
Unprompted review
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Reply from Insite

Thank you for your review! I will certainly ensure that your thanks and kind words are passed on to Eddie.

We wish you the very best of luck with your new career.

Rated 5 out of 5 stars

They have good instructor his name is…karl braham i pass my exam today

They have good instructor his name is karl braham
Karl gives you what you suporse to have as a bus driver and more
He is obsuletly good instructor

July 30, 2024
Unprompted review
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Reply from Insite

Congratulations on passing your test!

It's great to hear lovely feedback about our instructors and I will be sure to share your comments with Karl.

The team here wish you the very best of luck with your new career.

Rated 5 out of 5 stars

i had a 10/10 experience as my…

i had a 10/10 experience as my instructor eddie showed me the standards at a high level and taught me skills that helped me pass my test first time with ease.

July 4, 2024
Unprompted review
Insite logo

Reply from Insite

Thank you for taking the time to leave a review - we really appreciate it!

I will share your kind words with Eddie, and I am sure that he will join myself and the rest of the team in congratulating you on passing your test and wishing you the best of luck with your new career.

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