Insite Reviews 207

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and engaging teaching styles, making the learning process enjoyable and effective. People frequently highlight the clear instructions and the overall excellent service, which contributes to a positive user experience. However, some customers also noted that the program might be better suited for those who can complete it within the standard timeframe, suggesting that individuals requiring more structured support might find it less ideal. Additionally, a few people were dissatisfied with communication regarding DVLA delays, indicating a potential area for improvement in keeping customers informed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the informative and beneficial... See more

Instructions

Users describe positive interactions with instructions. Customers consistently praise the instructors for... See more

Service

People report positive experiences with the service. Many customers praise the expert tuition and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hugely benefitted from Karl Barham’s expert tuition and passed my Cat D test first time! Karl took me from feeling completely unsure I would be able to get to grips with controlling a bus to feel... See more

Company replied

Rated 5 out of 5 stars

PCV practical driving test passed first time after 20 hours training with Karl Barham. Although an absolute font of knowledge and experience, Karl made every driving lesson a joy to take part... See more

Company replied

Rated 5 out of 5 stars

I recently took and passed my HGV class 1 through HGVC, they were both very professional and helpful. Offering the very best advice and communication. When at times I struggled with the link via an ap... See more

Company replied

Rated 5 out of 5 stars

My instructor, Karl Barham, at HGVC was amazing! He has a great character and is a great person to be around. He was very clear in his teaching and his learning techniques, making the whole experi... See more

Company replied


Company details

  1. Drivers License Training School
  2. Driving School
  3. Training Centre

Written by the company

Insite (formerly HGVC) is the UK’s leading supplier of fully managed, commercial vehicle, warehouse, and construction training. For more than 12 years, Insite has been delivering training for the worlds most respected organisations including Amazon, the AA, Morrisons Utilities, Travis Perkins, NHS ambulance service, MOD overseas, AMEY Services and more. The business was founded in 2012 with the goal of delivering market-leading HGV licence acquisition programs for individuals and businesses. Insite is now the leading provider of commercial vehicle training in the UK, delivering more than 12,000 courses over the past five years. From initial checks and on-boarding, to preparing training summaries with results, analysis and recommendations for improvements, Insite transforms commercial vehicle and equipment training programmes. Insite has a network of over 400 training centres across the UK, offering training courses for every licence category in the UK, along with driver CPC, HIAB, ADR, forklift, and excavator courses.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing instructor

From the start all the way to the finish line under the instuction with Eddie he was absolutely fantastic built a very good friendship with him and he gave me an incredible amount of knowledge and helped me all the way through it couldn’t of asked for a better driving instructor ❤️

July 23, 2024
Unprompted review
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Reply from Insite

Thanks for your review and feedback about Eddie!

We really love to hear your experiences and we will pass on your great comments.

We wish you the very best of luck with your new career.

Rated 5 out of 5 stars

Very very good instructor best out…

Very very good instructor best out there firm but good a*********

July 1, 2024
Unprompted review
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Reply from Insite

Thank you for your review!

We are really pleased that you had a good experience and obtained your license.

We wish you the very best of luck for the future and your new career

Rated 5 out of 5 stars

George is the best in the business

George is one of the best in the business. Very sharp, doesn't miss a thing with a cool and calm demeanour.
If the stick comes out, pay attention and focus!
He's always happy to answer silly questions and always available to give you constructive feedback and consistent tips to get you through.
Top trainer 👌🏽

July 11, 2024
Unprompted review
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Reply from Insite

Thank you for leaving a review, we really appreciate it and will make sure that your comments are shared with George.

Congratulations on passing your test, and we wish you the very best of luck with your new career.

Rated 5 out of 5 stars

George T

George T. was my Driving instructor while I was training to become a bus driver and honestly I can’t speak anymore highly of him! He is the best! His way of teaching and talking to his students is great and reassuring. He’s very calm & is always encouraging when teaching and always kind and respectful towards everyone! Never makes you feel discouraged if you do something wrong but helps you to understand what it was you did wrong and what you could’ve done better. Every lesson was a blast and was always learning something new everyday & made it fun! He doesn’t just train you to pass your test but to have all the skills and knowledge to be the best bus driver you can be out on the road which I’ve now put into practice while driving my bus in service! George T. hands down the best instructor out there! Thank you to him honestly!

June 19, 2024
Unprompted review
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Reply from Insite

Thank you for taking the time to leave a review and share your experience. Its great to hear about our brilliant instructors and the fantastic job that they are doing!

Congratulations on passing your test, and the very best of luck with your new career!

Rated 5 out of 5 stars

George is an excellent Driving Instructor

I am employed by Stagecoach and needed to learn how to drive their London buses. I was assigned George as my instructor. All I can say is thank god for that. What an amazing guy George is. He keeps a very tight training schedule and uses sand as a deterrent. He has the patience of a saint, makes his lessons fun and treats all his pupils with the upmost respect. He made my lessons fun with lots of laughs but with of course the seriousness and professionalism that comes with his role. I passed my cat D driving test the other day and now have a new career. George it’s been an amazing few weeks and thanks for everything you taught me. If you get George as your instructor you’ve got the best!

July 4, 2024
Unprompted review
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Reply from Insite

Firstly, many congratulations on passing your test and gaining a new career!

Thank you so much for your review and great feedback regarding George - I will ensure that your comments are shared with him.

Finally, we wish you the very best of luck for the future and with your new bus driving career!

Rated 5 out of 5 stars

Andy Sylvester is the GOAT of his field!

Andy Sylvester one of the legend in this field, knows the test routes, has methods to deliver his experience and build up confidence and encourage every trainee, he is the king of the whole instructors if Messi was gifted in football and b the goat Andy is the GOAT of this field.
No time wasting, no negative criticises or letting down like other Stagecoach, arriva or go ahead instructors !!!

June 28, 2024
Unprompted review
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Reply from Insite

Wow! What praise for Andy who will now be known as our goat!

We are so pleased that you passed your test with Andy's support and that you are now on your way to a new career. Congratulations and good luck!

Rated 5 out of 5 stars

Hi my name is james gittos I've been…

Hi my name is james gittos I've been training with stagecoach. I've been driving the bus for 3 weeks and had 3 different instructors.But spent the last 8 days with eddie archer .I passed my driving test today with eddie by my side so I would like to say a massive thanku to him for pushing me so hard being patience at my every mistake .I've had a real fun time this past week .my whole driving has change and the knowledge he has passed on is very appreciated .so again massive thanks eddie I will definitely be keeping in touch with him like he said when I passed anything I need answering he is there too help me .

June 28, 2024
Unprompted review
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Reply from Insite

Hi James,

Thank you so much for taking the time to leave a review. We are so pleased to hear that Eddie got you through your test and that you have now gained your license - congratulations!

We wish you the very best of luck with your new career

Rated 5 out of 5 stars

Karl barham was the best instructor one…

Karl barham was the best instructor one can ask for. Always happy to help. Good vibe and always smiling and laughing and making sure everyone on the bus has the best experience.
Dream instructor.
I was lucky to have him as my instructor and anyone else who gets him will be lucky too.

June 28, 2024
Unprompted review
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Reply from Insite

Thank you for leaving a review - we really love to hear about your experience and how great our instructors are!

Congratulations on passing your test and the very best of luck with your new career.

Rated 5 out of 5 stars

Andy is the BEST!

Andy was my third instructor that I trained with and honestly he is the best. His method of training and teaching is very easy to understand and the small pointers during our lessons helped a lot whilst I was doing my exam. After failing the first, he motivated me a lot and didn’t put pressure on me at all. He guided me and made sure I knew where I went wrong and taught me how to do everything. I will forever be thankful for having Andy as my instructor for the 4 weeks I had him. He is honestly the best instructor ever.

June 27, 2024
Unprompted review
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Reply from Insite

Congratulations on passing your test and gaining your license!

It is great to read praise for our instructors and be assured that it will be passed on.

We wish you the very best of luck with your new career!

Rated 5 out of 5 stars

Review From Maz

I am incredibly grateful for the exceptional instruction and support provided by my PCV license instructor. His innovative learning techniques and unwavering patience have been instrumental in my journey to becoming a competent and confident driver.

From the very first lesson, his clear explanations and practical demonstrations made complex concepts easy to understand. He tailors each session to address individual learning needs, ensuring that every aspect of the training is comprehensively covered. His feedback is always constructive, encouraging me to improve and excel.

What truly sets him apart is his dedication to his students' success. He goes above and beyond, offering additional resources and personalized tips that have significantly enhanced my learning experience. His calm demeanor and encouraging attitude have made a world of difference, helping me build confidence behind the wheel.

I wholeheartedly recommend him to anyone seeking PCV license training. His expertise, combined with his genuine care for his students, creates an ideal learning environment. I am incredibly thankful for his guidance and support, which have been crucial in my development as a skilled PCV driver.

June 27, 2024
Unprompted review
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Reply from Insite

Thank you so much for taking the time to leave a review and for your lovely words about Maz.

We are so pleased that not only did you have a great experience, but that you passed your test and gained your license.

We wish you the very best of luck with your new career.

Rated 5 out of 5 stars

Great experience, I have learnt so much

I had a great experience whilst training for my PCV licence. From start, my trainer Sham, made me feel comfortable and confident in the vehicle(bus). I had never driven a vehicle of that size prior and was very anxious but from that first lesson he reassured me that I could do this and by following his instructions and putting in the work I would certainly achieve my goal of becoming a PCV licence holder(bus driver). Everyday was not peaches and cream but I certainly learnt daily and it was without any accidents or major incidents. I also had tutelage from Andy who also imparted great knowledge and encouragement. I fully recommend going with this company based on my experience on my journey to passing my practical driving test, they take pride in the quality of drivers they are training.

June 25, 2024
Unprompted review
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Reply from Insite

Thank you for taking the time to leave a review. We are so pleased that you had a great experience with our instructors and that you obtained your license.

We wish you the very best of luck with your new career!

Rated 5 out of 5 stars

Excellent customer care

I had enough time to practice and was treated with fairness every time from the day I started my training until the last day
Explanations and demonstrations were always clear and repeated everyday by Jordan who is always smiling and patient, i already miss the training though I passed my driving test😀
I would recommend this company to anyone who wants to train as a bus driver

June 21, 2024
Unprompted review
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Reply from Insite

Congratulations on passing your test!

We are so pleased to hear that you had a great experience and that you would recommend us! Thank you.

We wish you the very best of luck with your new career

Rated 5 out of 5 stars

Thank you Jordon

I am delighted to share that I passed my driving test! I owe this success to the exceptional guidance and support of my driving instructor - Jordon. His patience, expertise, and dedication were instrumental in my learning process. Each lesson was not only informative but also enjoyable, which made a significant difference in my confidence and driving skills. I am truly grateful for his encouragement and professionalism throughout this journey.

Thank you so much for helping me achieve this milestone!

June 21, 2024
Unprompted review
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Reply from Insite

Thank you for leaving a review - we love to hear that you have had a great experience and have acquired your license.

Congratulations on this achievement and the very best of luck with your new career!

Rated 5 out of 5 stars

Pcv Training

Pcv Training

Started my PCV training at stagecoach with Karl Barham with not a great deal of car driving experience, he helped me every step of the way and put me through some challenges which soon helped me later on during my training. Couldn’t of asked for any more from him very calm and relaxed instructor and I am thankful for everything he taught me ☺️

June 14, 2024
Unprompted review
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Reply from Insite

Congratulations on passing your test!!

Thank you very much for taking the time to leave a review - I will make sure that your feedback is shared with Karl

We wish you the very best of luck with your new career.

Rated 5 out of 5 stars

Andy was the best instructor

Andy was the best instructor. knew what i needed improving and focused on it and made me a bus driver thank you Andy

June 6, 2024
Unprompted review
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Reply from Insite

Congratulations on passing your test and acquiring your license!

We are so pleased that you enjoyed your training and that Andy gave you all of the tools that you needed.

The very best of luck with your new career

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, holding my hand metaphorically through what can be a confusing process, I am now a proud HGV Driver and loving it.

May 31, 2024
Unprompted review
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Reply from Insite

Thank you so much for taking the time to leave a review! We are so pleased that you have acquired your license and now have a job that you love!

Rated 5 out of 5 stars

George instructor!

George was such a great and inspiring instructor to have! He made learning to drive a bus so much fun and taught me so much! He’s a kind, intelligent, caring person and will always do his best to get you to where you need to be! He is an asset to his company without a doubt!

June 12, 2024
Unprompted review
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Reply from Insite

Thank you so much for your lovely comments about George! We are so pleased that he helped you through your test and on your way to your new career!

Rated 5 out of 5 stars

Amazing HGVC instructor

Amazing HGVC training instructor with George. George is a very calm and professional driving instructor with very good advice and knowledge of both the Highway Code and how to pass your test. George has very high standards of driving which ultimately leads to you passing your test day and gives you the skills to continue to driving safely and professionally throughout your career. I must warn that he runs a very strict training regime and sometimes brings the sand, so listen up and pay attention and you will pass easily with George ;) thanks for all your support and guidance George!!

May 16, 2024
Unprompted review
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Reply from Insite

Thank you for your review and your lovely words about George!

We are so pleased that you passed your test and are now ready to embark on your new career - all the best!

Rated 5 out of 5 stars

George the Boss

George was my trainer. I was really happy I got the opportunity to be trained by him, he was very patient, kind, compassionate, understanding and knowledgeable. He was able the right my wrongs by speaking calmly and helping me understand how to go about things better and would even show us rather than tell us, it was wonderful as training and I got a good friend like George.

June 11, 2024
Unprompted review
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Reply from Insite

Congratulations on passing your test!

We are so pleased that you had a great experience and enjoyed your training, and wish you the very best of luck with your new career.

Rated 5 out of 5 stars

Amazing experience with George Tanase…

Amazing experience with George Tanase from HGVC a driving instructor who gave me all the tools i needed not only to pass my driving test but to be a safe bus driver. Thank you George for giving me the opportunity to build my career as a bus driver!👍🏿👍🏿👍🏿

June 6, 2024
Unprompted review
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Reply from Insite

Congratulations on passing your test and starting your new career!

We are so pleased that George gave you all of the tools and support that you needed

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