Insite Reviews 207

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and engaging teaching styles, making the learning process enjoyable and effective. People frequently highlight the clear instructions and the overall excellent service, which contributes to a positive user experience. However, some customers also noted that the program might be better suited for those who can complete it within the standard timeframe, suggesting that individuals requiring more structured support might find it less ideal. Additionally, a few people were dissatisfied with communication regarding DVLA delays, indicating a potential area for improvement in keeping customers informed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the informative and beneficial... See more

Instructions

Users describe positive interactions with instructions. Customers consistently praise the instructors for... See more

Service

People report positive experiences with the service. Many customers praise the expert tuition and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hugely benefitted from Karl Barham’s expert tuition and passed my Cat D test first time! Karl took me from feeling completely unsure I would be able to get to grips with controlling a bus to feel... See more

Company replied

Rated 5 out of 5 stars

PCV practical driving test passed first time after 20 hours training with Karl Barham. Although an absolute font of knowledge and experience, Karl made every driving lesson a joy to take part... See more

Company replied

Rated 5 out of 5 stars

I recently took and passed my HGV class 1 through HGVC, they were both very professional and helpful. Offering the very best advice and communication. When at times I struggled with the link via an ap... See more

Company replied

Rated 5 out of 5 stars

My instructor, Karl Barham, at HGVC was amazing! He has a great character and is a great person to be around. He was very clear in his teaching and his learning techniques, making the whole experi... See more

Company replied


Company details

  1. Drivers License Training School
  2. Driving School
  3. Training Centre

Written by the company

Insite (formerly HGVC) is the UK’s leading supplier of fully managed, commercial vehicle, warehouse, and construction training. For more than 12 years, Insite has been delivering training for the worlds most respected organisations including Amazon, the AA, Morrisons Utilities, Travis Perkins, NHS ambulance service, MOD overseas, AMEY Services and more. The business was founded in 2012 with the goal of delivering market-leading HGV licence acquisition programs for individuals and businesses. Insite is now the leading provider of commercial vehicle training in the UK, delivering more than 12,000 courses over the past five years. From initial checks and on-boarding, to preparing training summaries with results, analysis and recommendations for improvements, Insite transforms commercial vehicle and equipment training programmes. Insite has a network of over 400 training centres across the UK, offering training courses for every licence category in the UK, along with driver CPC, HIAB, ADR, forklift, and excavator courses.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

I found my experience pretty good as a…

I found my experience pretty good as a whole. Paul greenhalagh my instructor was on the ball and was a big help to me.
The only downside would be the vehicles at times could be abit unreliable at times.

Stagecoach Manchester

February 14, 2024
Unprompted review
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Reply from Insite

Thank you for leaving a review.

We are pleased that your instructor was first class and that you passed your test - congratulations.

Unfortunately, we have had some fleet issues however these have all been addressed and should no longer be an issue apart from any unforeseen events which can happen with training vehicles.

Rated 5 out of 5 stars

Paul Greenhalgh Stagecoach very helpful…

Paul Greenhalgh Stagecoach very helpful and prompt. Thanks for great support 👍

February 14, 2024
Unprompted review
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Reply from Insite

Thank you so much for leaving a review. We really appreciate your feedback.

Congratulations on passing your test and the very best of luck with your new career

Rated 5 out of 5 stars

My instructor was Andrew Silvester and…

My instructor was Andrew Silvester and it was an amazing experience. He’s an amazing instructor, never rushes you to learn something and takes his time with you. There’s never any pressure on you as a driver. The environment he creates for us as trainees is perfect, it’s the environment everyone needs. Best instructor

February 9, 2024
Unprompted review
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Reply from Insite

Congratulations on passing your PCV test!

We really appreciate your feedback and I will ensure that your comments are shared with Andrew.

We wish you the very best of luck with your new career!

Rated 5 out of 5 stars

Thank you so much Jordon!

Started my bus driver training with my instructor Jordon, 2 weeks ago and I passed my test today! I highly recommend Jordon and can’t thank him enough for his kind, cheery, helpful and patient nature and for being an excellent teacher! My training days were always packed full of fun, giggles, learning and lots of driving and it’s been great having you as my instructor! Thank you so much!

February 9, 2024
Unprompted review
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Reply from Insite

Thank you so much for taking the time to leave a review - I will make sure that your lovely comments are passed on to Jordan.

Congratulations on acquiring your license and passing first time and the very best of luck with your new career.

Rated 5 out of 5 stars

Name

Name: Demi
I had the most rewarding experience. I had the most understanding and caring instructor. My instructor Andy Sylvester understood my learning type and implemented this technique into my teaching. I felt safe, heard, and advocated for, this allowed me to pass my exams. My instructor was the most professional person I have ever come across. I wasn’t a driver before now I have a PCV holder. Andy respected my culture and religion. An upstanding individual.

February 9, 2024
Unprompted review
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Reply from Insite

Good afternoon Demi,

Thank you so much for taking the time to leave a review. We are so pleased that you had a great experience and that you found Andy to be a first class instructor. I will ensure that your comments are passed on to him.

Congratulations on passing your exam and obtaining your PCV license, and the very best of luck with your new career!

Rated 5 out of 5 stars

I JUST PASSED MY TEST

I just passed my driving test with the nicest instructor in the world called Jordan
he teaches and explains everything very well in such a simple way
and he only stops when you understand
In my opinion it's bad luck not to succeed with him
Thanks Jordan

February 8, 2024
Unprompted review
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Reply from Insite

Firstly, congratulations on passing your test and obtaining your PCV license!

It is always lovely to receive great feedback about our instructors and I will ensure that it is passed on.

Lastly, we wish you the very best of luck with your new career.

Rated 5 out of 5 stars

Thanks so much Jordon

Thanks so much Jordon! Helpful, friendly chap, lovely teaching style, always positive and cheery, made me feel I could do it even when I felt nervous. We really had an amazing rapport, we have the same sense of humour, both of us giggling at times. PCV bus driver training at Didcot. Professional and courteous, from absolute novice to pass in two weeks, today! Feb 08 2024 (bonus needed!)

February 8, 2024
Unprompted review
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Reply from Insite

Hi Clare,

Thank you so much for a leaving a review and for the feedback about Jordan, I will ensure that your comments are passed on to him.

Congratulations on passing your PCV test and the very best of luck with your new career!

Rated 5 out of 5 stars

I have just passed my bus exam

I have just passed my bus test I was trained by Eddie he is one of the best instructor always very helpful, very kind willing to always help you in any kind of way, I would like to give a very big thanks to Eddie for helping me pass my bus exam.

February 6, 2024
Unprompted review
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Reply from Insite

Hi Faisal,

Thank you so much for leaving a review - your comments will be passed on to Eddie.

Congratulations on passing your bus exam and the very best of luck with your new career

Rated 5 out of 5 stars

Big shout out to Karl the main man

I had the best experience with my instructor. Karl is a great man who understands and knows how to teach and make it fun while we can learn. Big shout out to him for helping me pass my test. Could not do it without him. Hope to see you in the future.

January 29, 2024
Unprompted review
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Reply from Insite

Thank you so much for leaving a review! We will be sure to pass your feedback onto Karl.

Congratulations on passing your test, and we wish you the very best of luck with your future career.

Rated 5 out of 5 stars

Karl from HGVC is the best trainer and…

Karl from HGVC is the best trainer and teacher I ever had.
Passed first time thanks to Karl.
Opened my eyes to a new view of people, work and life.
We love you Karl
Thanks so much

January 25, 2024
Unprompted review
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Reply from Insite

Hi Ali,

What wonderful news to hear that you passed first time – congratulations! We're absolutely delighted that Karl made such a positive impact on your training, and even more so, on your outlook on life and work. Karl is indeed a star in our team.

Thank you for taking the time to share your experience, and here's to your success on the roads ahead!

Best wishes,
The HGVC Team

Rated 2 out of 5 stars

Great Instruction let down by Poor vehicles

I find it very hard to give a fair review of my recent experience because on one hand, the Instructors really are 5/5.
However the company is 2/5 at best.

Paul and Don were fantastic with my recent PSV training, great confidence builders with a wealth of experience and knowledge.
Paul really took a personal interest in our training and profession and genuinely cares.
I would recommend them both highly and wish there was a way for reviewing them separately from HGVC.

Sadly they (and I of course) had been massively let down by poor vehicles and no organisation in terms of fleet maintenance.

Buses being refused for test by examiners still being used without fixing issues, tests getting cancelled for the same reason, still issues on the 2 vehicles in use with the examiner ready to cancel further if the issues are not resolved, vehicles breaking down, vehicles being wrapped and assessments on Instructors being done on time that should be left alone for learning. Buses with no speedos and buses incapable of maintaining road speed.

Such a massive let down that great instructors are let down in such a dramatic way.

January 19, 2024
Unprompted review
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Reply from Insite

Thank you for leaving a review, albeit not a positive one.

We value all comments and feedback and I am pleased that you passed your test with the support and knowledge provided by our trainers. I will ensure that your feedback is passed on.

Unfortunately, managing vehicles and fleets is not as easy as ensuring that our trainers are first class. We have trained numerous individuals at this location and disappointingly the vehicles appear to have all required attention at the same time. I can however assure you that all vehicles are safe and fit for purpose and the issues are being resolved as a matter of urgency.

Once again, thank you for sharing your thoughts about our instructors, we wish you the very best of luck with your new career.

Rated 5 out of 5 stars

HGVC training for bus driving

Paul was a superb instructor, he made my learning journey excellent from start to finish. Based on my time with him I would highly recommend HGVC.

December 11, 2023
Unprompted review
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Reply from Insite

Hi Dan,

Thanks for the great feedback! We're thrilled to hear that Paul made your learning journey with HGVC so memorable. Appreciate your recommendation!

Best,
The HGVC Team

Rated 5 out of 5 stars

To the one and only Andy!

Hey everyone! My name is Mirza and I just had to take a moment to share my absolutely amazing experience with my incredible PCV driving instructor, Andy. Let me tell you, this guy is an absolute legend! I was training to become a PCV license holder, and I couldn't have asked for a better instructor than Andy.

First off, his teaching style is like no other. He's so calm and collected, which really helped me stay focused and confident behind the wheel. Andy pays attention to every little detail, and I mean every single one! He wouldn't miss a thing. But here's the best part - he doesn't just point out the things you need to improve on, he also takes the time to acknowledge and compliment you for the things you've done right. It's such a boost to your confidence when you know you're doing something well.

Now, here's where it gets even more impressive. Andy managed to handle not one, not two, but three trainees on the bus at the same time! Can you believe it? I was blown away by his ability to negotiate everyone's driving and make sure we all got the attention we needed. He somehow knew each of our weak points and our good points too. It's like he had eyes in the back of his head!

I love how he creates a calm and positive learning environment. It's really important to have someone who pays attention to the details and provides constructive feedback while also acknowledging your strengths. And managing to handle three trainees at once? That's impressive! Andy really knows how to personalize the training and address everyone's individual needs. It's clear that he's dedicated to helping each person become the best driver they can be.

I can't express enough how grateful I am for Andy's commitment and expertise. He truly goes above and beyond to ensure that you become the best driver you can be. If you're on the lookout for a top-notch instructor who will guide you every step of the way, look no further than Andy. Trust me, you won't be disappointed!

So there you have it, folks. Andy is the real deal. If you're ready to embark on your journey to becoming a PCV license holder, do yourself a favor and choose Andy as your instructor. You won't regret it!

December 11, 2023
Unprompted review
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Reply from Insite

Hi Mirza,
Wow, what an incredible tribute to Andy! It sounds like he truly went the extra mile to ensure your training was not just effective, but also enjoyable. We're so proud to have him on our team and thrilled to hear about your positive experience. Thanks for sharing your journey with us, and best of luck on the road ahead!

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Thank you guys for your help

Just got my driving test passed few days ago in West Ham bus garage and I thank my driver instructor *David James* who is a great instructor and makes everything very clear and understandable to learn in an easy and fun way. He spotted the time that I was ready for my test and he asked one of his colleagues *Andy* another great instructor who did a mock test twice and he said I was more than ready.

Great team both of them!

Thank you guys for your help. I really appreciate your time, your help and your support.

January 4, 2024
Unprompted review
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Reply from Insite

Hi Mo,
Congratulations on passing your driving test! We're over the moon to hear about your positive experience with David James and Andy. It's fantastic that their guidance, clarity, and supportive approach made such a difference. We're incredibly proud of our team, and it's great to know they were instrumental in your success. Thank you for choosing us and for sharing your gratitude. Wishing you safe and happy driving in the future!

Best wishes,
The HGVC Team

Rated 2 out of 5 stars

Completed PCV training with stagecoach…

Completed PCV training with stagecoach Manchester throughout December and early January with the instructor Paul greenhalgh he was really good and taught us well and I managed to pass first time with just 5 faults and the instructor was amazing 5* but let down by the company HGVC which needs to improve the vehicles alot

We did our training on an enviro 200 bus which was extremely slow so slow that up hills you were sometimes struggling to maintain 10mph HGVC were told this multiple times and knew about this but didnt do anything about it and when it came to test day I did my test but the 2 lads I was in a group with were refused their tests and had to rebook for another day in a different vehicle

The 2nd vehicle at Hyde road was an optare and it was full of defects it had a faulty speedometer that didn't work so they had to wire up a phone as a digital speedometer and the doors didn't work they would often get stuck and not close from cab meaning driver would have to stand up get out of cab and press button above door to close them this was a major defect and the examiner advised he wouldn't do tests in that bus if the doors got stuck when tested before leaving for the test

This means both buses at Hyde road are not upto standard required for doing tests in which is a disgrace and if HGVC continue to do nothing about it the next set of trainees currently in training using the 2 defective buses will not be able to take their tests

It is a shame because with decent buses paired with the great instructors it would be 5*

January 9, 2024
Unprompted review
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Reply from Insite

Thank you for taking the time to leave a reply, of course we would love it to have been a five star to reflect the quality of our instructors, but we do appreciate that you feel you have been let down by some unforeseen issues that we experienced with our vehicles.

All of the vehicle issues are being resolved, I will however pass on your comments to our fleet management team so that they are aware of the challenges that you faced.

We wish you the very best of luck with your new career and assure you that the issues are being addressed.

Rated 5 out of 5 stars

I had an instructor named Andy from…

I had an instructor named Andy from HGVC his teaching techniques were perfect and easy to understand, very helpful and confident person.
Very friendly person highly recommended.

January 4, 2024
Unprompted review
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Reply from Insite

Hi Arif,
It's great to hear that Andy's teaching methods were a perfect fit for you. We're glad his approach, helpfulness, and friendliness made your experience with HGVC a memorable one. Thanks for the high recommendation, and best of luck in your driving endeavors!

Best Wishes,
The HGVC Team

Rated 5 out of 5 stars

Craig HGVC

Fantastic instructor, so kind and understanding. From the first time I was on his bus he made me feel so welcome. From having no bus experience and starting with Craig I was happy to complete my full training with Craig. Even when I failed (sigh:( ) he didn't make me feel bad about it, he encouraged me to brush it off and go again. And I did it second time.

I trained with a couple other instructors when Craig was off but they just wernt Craig 😂

November 20, 2023
Unprompted review
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Reply from Insite

Hi Shayon,
Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Best Instructor - Craig HGVC

Best instructor by far helped me to get my confidence up from day one and pushed me to become better driver. Would recommend to anyone looking for an instructor.
Thank you Craig!!

December 7, 2023
Unprompted review
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Reply from Insite

Hi Tony,
Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

My experience was great because of my…

My experience was great because of my instructor (Eddie) this man is one of the best people I've ever meet helped me through the whole driving process, and gave me the confidence to get the driving done.

November 30, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Exceptional Instructor - Andy at HGVC

I recently had the pleasure of working with Andy, a lead instructor at HGVC, as I pursued my PCV driving license. From the outset, Andy's commitment to excellence and his unwavering dedication to his students' success were evident.

Andy's teaching style is both comprehensive and tailored to individual needs. He possesses a wealth of knowledge about PCV driving, and his ability to convey complex information in an easily understandable manner is commendable. Throughout the training process, Andy maintained a perfect balance between verbal and practical lessons, ensuring a holistic understanding of the tasks.

One of the standout qualities of Andy is his patience. Learning to drive a PCV can be a challenging task, especially for someone like me who was relatively new to the intricacies of large vehicle operation. Andy's calm and patient demeanour created an environment conducive to learning, allowing me to build confidence gradually.

Moreover, Andy's attention to detail is noteworthy. He meticulously covered every aspect of the PCV driving test, leaving no stone unturned. Under his guidance, I not only learned the required skills but also developed a keen understanding of safety protocols and regulations, which I believe will serve me well in my future driving endeavour’s.

Andy's commitment to his students' success was evident in every session. He went above and beyond to accommodate my learning pace and address any concerns or questions I had. His passion for teaching and genuine interest in the success of his students set him apart as an outstanding instructor.

I am pleased to share that, with Andy's expert guidance, I successfully passed my PCV driving test. The confidence and skills instilled in me during our training sessions were invaluable, and I credit much of my success to Andy's exceptional teaching abilities.

In conclusion, if you are looking for an instructor who combines expertise, patience, and a genuine commitment to your success, Andy at HGVC is the perfect choice. I wholeheartedly recommend him to anyone pursuing a PCV driving license. Thank you, Andy, for your outstanding support and guidance.

November 29, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

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