Insite Reviews 207

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and engaging teaching styles, making the learning process enjoyable and effective. People frequently highlight the clear instructions and the overall excellent service, which contributes to a positive user experience. However, some customers also noted that the program might be better suited for those who can complete it within the standard timeframe, suggesting that individuals requiring more structured support might find it less ideal. Additionally, a few people were dissatisfied with communication regarding DVLA delays, indicating a potential area for improvement in keeping customers informed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the informative and beneficial... See more

Instructions

Users describe positive interactions with instructions. Customers consistently praise the instructors for... See more

Service

People report positive experiences with the service. Many customers praise the expert tuition and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hugely benefitted from Karl Barham’s expert tuition and passed my Cat D test first time! Karl took me from feeling completely unsure I would be able to get to grips with controlling a bus to feel... See more

Company replied

Rated 5 out of 5 stars

PCV practical driving test passed first time after 20 hours training with Karl Barham. Although an absolute font of knowledge and experience, Karl made every driving lesson a joy to take part... See more

Company replied

Rated 5 out of 5 stars

I recently took and passed my HGV class 1 through HGVC, they were both very professional and helpful. Offering the very best advice and communication. When at times I struggled with the link via an ap... See more

Company replied

Rated 5 out of 5 stars

My instructor, Karl Barham, at HGVC was amazing! He has a great character and is a great person to be around. He was very clear in his teaching and his learning techniques, making the whole experi... See more

Company replied


Company details

  1. Drivers License Training School
  2. Driving School
  3. Training Centre

Written by the company

Insite (formerly HGVC) is the UK’s leading supplier of fully managed, commercial vehicle, warehouse, and construction training. For more than 12 years, Insite has been delivering training for the worlds most respected organisations including Amazon, the AA, Morrisons Utilities, Travis Perkins, NHS ambulance service, MOD overseas, AMEY Services and more. The business was founded in 2012 with the goal of delivering market-leading HGV licence acquisition programs for individuals and businesses. Insite is now the leading provider of commercial vehicle training in the UK, delivering more than 12,000 courses over the past five years. From initial checks and on-boarding, to preparing training summaries with results, analysis and recommendations for improvements, Insite transforms commercial vehicle and equipment training programmes. Insite has a network of over 400 training centres across the UK, offering training courses for every licence category in the UK, along with driver CPC, HIAB, ADR, forklift, and excavator courses.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I had a great instructor by the name of…

I had a great instructor by the name of Andy, he was really useful and his techniques helped me pass my test. Gave great advise and guidance on how to drive a pcv vehicle.

November 28, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Andy is a great instructor and teaches…

Andy is a great instructor and teaches you all you need to know in order to drive a category d vehicle correctly.

November 6, 2023
Unprompted review
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Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Training was nice and enjoyable the…

Training was nice and enjoyable the instructors were very friendly and helpful

January 10, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

David Mzioued Karl B Excellent Instructor highly recommended

My instructor Karl B is a total legend whom i had the honour to learn alot from at stagecoach West ham depo he's a true gentleman who corrects you on your mistakes and doesn't make a meal out of it and makes you learn from mistakes and shows you a whole new level of professonal driving and supports you all the way and he's helped me when I been through a tough time with a nasty previous employer who expected new pass HGV driver to become a professional over night instead of supporting and allowing a professional person to help me settle in and support me

Karl has been a pure mentor and inspiration making sure me and 2 other trainee drivers all get thru the PCV exam and gone above and beyond that which he truly has done as I am now a PCV Licence holder and a HGV licence holder Karl help me show just because one employer was bad there is always light at the end of the tunnel and help me develop a passion for singing anyone who goes under Karl's wing is in for a great time

I will never forget you Karl your a true legend that are rare to come across and look forward to hopefully see you on one of my routes

from

David M

October 16, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Great instructor

Hey Eddie. Hope you're well. It was pleasure to do my training with you. Thank for all your support and advice which helped me all the way. You've been a great instructor. Keep up the good work. And once again thanks for everything. Look after yourself and family. We'll keep in touch. Take care 🙂 👍

November 17, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

I had the best instructor which was…

I had the best instructor which was Andy I went from not being able to drive a bus at all to being able to pass within two weeks with the help from Andy. Andy is a really good teacher who wants you to pass and will teach you everything the right way so you are prepared to be on the road. I was struggling with turning but he immediately fixed that problem for me within 2 hours. Andy passed me within 20 hours driving time. If you are looking for an instructor Andy is the guy.

October 12, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Stephen McKenna Review

I will say that by far the best thing about my bus driver training experience has to be my trainer Andy. From day one with Andy I was made to feel at ease. I have gained so much from his vast experience and knowledge of the industry in a few short weeks.
I cant thank Andy enough.

November 2, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Driving Instructor Sham helped me pass my Practical Driving test !!

I am very pleased and thankful to have amazing driving Instructor named Sham, he has given me great reference points, patience, helpful, respectful and easily break downs the learning process in stages to make us learn easily.

I have only driven 20-25 hours with consistency and managed to pass my driving test the first time! This is only possible and achievable because of Sham !! 👌🏽

Please anyone who wants to learn effectively, efficiently and Safely on roads I suggest and advise you should definitely use Sham as a driving instructor both in cars and Buses.

Thanks again Sham and definitely catch up for meal / drink soon 👍🏽

Regards

Saad Beg

October 16, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Today I passed my final tests to become…

Today I passed my final tests to become a bus driver.
Theory, hazard perception, CPC, practical and mod 4 all passed first time.
I would like to thank Jordan for his patience as the amount of times he told me to check my mirrors he probably got feed up with keep repeating himself.
He is a very good trainer and made the training very enjoyable. He took the time to answer questions and some queries that I had. He gave me the encouragement I needed when I lost my morale due to a few bad drives but it all came good in the end. Well done Jordan and thanks

October 12, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

The best driving instructor!

I honestly have had the best time learning with my instructor Andy! I learnt so much in such a little amount of time, while still having time for a great laugh in between!!

Thanks for everything!

October 12, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Beqir is the one-off best instructor he…

Beqir is the one-off best instructor he now very well how to teach people to drive the bus and get your test pass ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

September 28, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

When I first started the training I was…

When I first started the training I was very nervous and anxious. Eddie built my confidence whilst undertaking the training. He delivered the training which was fair and easy to understand. Eddie adapted to my needs and he allowed me to practice areas I needed to develop. Towards the end of my training I was encouraged by Eddie to sit my test and he showed great confidence in me. I would like to take this opportunity to say a very big thank-you to Eddie for training me & believing in me.

September 26, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

PCV license training

Tony Lynch is an A class PCV license instructor. He's very down to earth and has a laid back approach which puts you at ease.
His instructions are clear and concise. He analyses your driving weakness well and give you excellent feedback so you can improve.
And when he corrects you sternly, he mixes it with humour so you don't take it personally.
It was enjoyable and fun being under instruction with Tony
He is is truly an asset to his company and would recommend him and his company to anyone.
Bless
Shaun Dixon

September 23, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 4 out of 5 stars

My instructore was a very patient and…

My instructore was a very patient and friendly person with good knowledge.

September 21, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your positive review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

HIGHLY RECOMMENDED !!!!!!!!

I would truly recommend Andy for your driving instructor. I passed my test today all thanks to this great man. From the very first day he made me feel comfortable, which built my confidence behind the wheel from the start 😀

The way Andy teaches is absolutely amazing and I can not thank him enough for all the professional training he has given me.

September 21, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Jermaine was the best instructor

Jermaine was the best instructor. Gave me no stress throughout training and I passed my PCV driving test on the first go.

September 19, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Andy is a really good driving…

Andy is a really good driving instructor I would advise anyone to go use him any day, if your having any doubts about your driving ability while training as a bus driver Andy is the guy to go to, the first day I started my training with him I was 100% confident behind the wheel by the end of the day due to all the instructions he gave me

My end result while with Andy was training for 19hours and passing my driving test with 5minors… there was nothing but good vibes and laughter while training on his bus great guy man honestly👊🏽🫡

September 19, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

fantastic experience

i had a fantastic experience training with an instructor from this company. Eddie was a great instructor who made me feel comfortable and confident with driving a bus and he taught me not just how to pass a test, but he taught me how to be a professional driver. he took me in as family and showers great passion for his job and i cant thank him enough for the life lessons he has taught me. knowing i am only 18 years old he catered to my lack of experience and helped me greatly, thanks eddie!

September 14, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Andy taught me how to drive a bus

Andy taught me how to drive a bus. I wasn’t being taught well by my previous instructor, I was making so many mistakes, hitting curbs, no lane control, too slow. Lucky for me Andy came along and took over our team. One day of being with Andy all these mistakes were corrected. He doesn’t shout, he teaches in a very calm manner, makes you feel at ease. I couldn’t believe that it took only 24h. Andy showed me all the techniques, how to avoid hitting curbs, how to stay within your lane, how to pick up speed when necessary, how to not be overly cautious, how indicate and not forgetting to turn off my indicators, how to do roundabouts, how to use overhangs and so much more. And when you do well, he rewards you by buying Lunches and drinks, and always has sweets for us, 🥰best guy ever. Without Andy I wouldn’t have passed at all. Best instructor that any student should have. He changed my life. Because of how he taught me, I passed my practical. Thank you Andy. 😘

September 18, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Highly recommended!!!

Jermaine was an outstanding instructor, adapted to my needs, had good conversations and overall provided with a good time whilst I was in training, I didn’t want training to end!!!

From my first drive until my test day Jermaine highlighted what I needed to learn by telling me, explaining to me and even showing me how to complete manoeuvres etc helping me lead to a first time pass with minimal minors!!!

Not only that but the other instructors are also very friendly and lovely to have a chat with.

Overall, I’m very happy with HGVC and would definitely recommend.

11/10

Raihan Abhram

September 15, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

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