Insite Reviews 207

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and engaging teaching styles, making the learning process enjoyable and effective. People frequently highlight the clear instructions and the overall excellent service, which contributes to a positive user experience. However, some customers also noted that the program might be better suited for those who can complete it within the standard timeframe, suggesting that individuals requiring more structured support might find it less ideal. Additionally, a few people were dissatisfied with communication regarding DVLA delays, indicating a potential area for improvement in keeping customers informed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the informative and beneficial... See more

Instructions

Users describe positive interactions with instructions. Customers consistently praise the instructors for... See more

Service

People report positive experiences with the service. Many customers praise the expert tuition and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hugely benefitted from Karl Barham’s expert tuition and passed my Cat D test first time! Karl took me from feeling completely unsure I would be able to get to grips with controlling a bus to feel... See more

Company replied

Rated 5 out of 5 stars

PCV practical driving test passed first time after 20 hours training with Karl Barham. Although an absolute font of knowledge and experience, Karl made every driving lesson a joy to take part... See more

Company replied

Rated 5 out of 5 stars

I recently took and passed my HGV class 1 through HGVC, they were both very professional and helpful. Offering the very best advice and communication. When at times I struggled with the link via an ap... See more

Company replied

Rated 5 out of 5 stars

My instructor, Karl Barham, at HGVC was amazing! He has a great character and is a great person to be around. He was very clear in his teaching and his learning techniques, making the whole experi... See more

Company replied


Company details

  1. Drivers License Training School
  2. Driving School
  3. Training Centre

Written by the company

Insite (formerly HGVC) is the UK’s leading supplier of fully managed, commercial vehicle, warehouse, and construction training. For more than 12 years, Insite has been delivering training for the worlds most respected organisations including Amazon, the AA, Morrisons Utilities, Travis Perkins, NHS ambulance service, MOD overseas, AMEY Services and more. The business was founded in 2012 with the goal of delivering market-leading HGV licence acquisition programs for individuals and businesses. Insite is now the leading provider of commercial vehicle training in the UK, delivering more than 12,000 courses over the past five years. From initial checks and on-boarding, to preparing training summaries with results, analysis and recommendations for improvements, Insite transforms commercial vehicle and equipment training programmes. Insite has a network of over 400 training centres across the UK, offering training courses for every licence category in the UK, along with driver CPC, HIAB, ADR, forklift, and excavator courses.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Kim Brown

The instructor Kim Brown is so lovely he helped me so much throughout the whole journey until I passed. I appreciate it so much thank you.

September 12, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Trained by Dean

I was trained by Dean, passed my test and got my license within 3 weeks and to such a high standard of only 1 minor.

Great trainer and it shows!☺️

Eric
go NorthWest

September 8, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Awesome experience very practical…

Awesome experience very practical training and allow you good amount of time to get things right.

September 6, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 4 out of 5 stars

Excellent throughout

Very helpful throughout my driving experience, always git a quick response when asked any questions. Would like more options for training schools in more areas.

September 6, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your positive review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Great company

A great company provide all help and support needed ,thanks a lot
Kond regard
Bakjy jamair

August 31, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Hgv2

My thanks to mick and all involved with my driving and tests thank you. I would recommend this company for your tests etc

Brian Haworth

August 11, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Wanted to acknowledge and say a big…

Wanted to acknowledge and say a big thank you for my recent experiences with a HGVC instructor, who was fantastic and instrumental in helping me pass my PCV practical driving test, he was so calm and extremely knowledgable so a big thank you to Mert! I really appreciated all your efforts!

August 15, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

It was a very hard 4 weeks for me

It was a very hard 4 weeks for me, I would like to thanks this company the opportunity, also and specially thanks to Dean and Paul to be patient and set me up on this. Now I am ready to boarding on this journey with Go NorthWest.

August 17, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Professional Driving at its best.

Even if I had failed my PCV test, I would still write the same review, why, because it would have been my own fault.

Tony Leach my extremely competent and ‘down to earth’ instructor demonstrated, taught and encouraged the most effective approach to driving a passenger carrying vehicle. Tony’s taught the art of driving a long vehicle, lending consideration to multiple road hazards while at the same time providing customers with a most pleasant and comfortable experience in their travels.

Although Tony tell you as it is, his stringent and very serious approach to safe driving is interspersed with humour and and empathy. I felt very comfortable under his tutorage.

In my humble opinion, effective teaching always correlate with the ability to communicate well, I can honestly say that the HGVC instructor Tony Leach has it.

Thanks Tony & HGVC, your input is greatly appreciated.

August 17, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

HGVC instructors are first class!

HGVC instructors are first class. My instructor (Mert) was brilliant. He was very patient, understanding and concise with me. He built up my confidence, and went through thick and thin out of his own time to make me the best bus driver possible. Couldn’t have asked for more from him. I’d recommend HGVC and HGVC only! They won’t disappoint you.

August 15, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Great driving instructor (Paul…

Great driving instructor (Paul Greenhalgh), built my confidence back up with bus driving and got me through my test in a week.

August 15, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

I had a fantastic experience with my…

I had a fantastic experience with my PCV driving instructor. Jermaine’s expertise, patience, and tailored guidance made learning to drive a large vehicle a breeze. I highly recommend Jermaine for anyone looking to obtain their PCV license.
Love Always 👍

August 14, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Perfect

Very professional friendly staff, always there to answer any questions or queries I have had. Very prompt in booking all my training courses and tests. Thank you for everything

August 11, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Great company very helpful !!!

Great company very helpful. Great communication process was very straightforward. Would recommend highly.

August 10, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Jermaine

I had an exceptional experience with Jermaine! His patience and clear guidance helped me build confidence on the road. He tailored lessons to my learning style, ensuring I mastered each skill. Thanks to Jermaine’s expert teaching, I passed my driving test with flying colors. I highly recommend him to anyone looking for a knowledgeable and supportive instructor.

August 9, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

My instructor was Andy silverster what…

My instructor was Andy silverster what an absolute amazing man if you want to pass any test have this man as your instructor and you will be guaranteed to pass!

July 12, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

I was with this company for the

I was with this company for the majority of my time where I was learning to drive a bus my time with my instructor (Kim Brown) was a very enjoyable and informative period which made me feel like I was ready to drive the bus in service i throughly enjoyed every minute I was in training school

July 31, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Their instructor

Their instructor, Mr. Beqir Demiri is an experienced and qualified instructor. I took bus driving lessons from him for 20 hours and passed my Category D driving exam very easily.

July 14, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Mr Beqir is a fantastic bus instructor…

Mr Beqir is a fantastic bus instructor , he helped me to learn various driving skills with ease.I passed my driving test on my first attempt ,thanks to him. He is very supportive, understanding and sociable towards his students .I thoroughly enjoyed being his student, I am very grateful and honoured to have a driving instructor like Mr Beqir . He is patient and helpful which enabled me to acquire driving knowledge more quickly. Thank you Mr Beqir, you are literally the best!!!!!

July 26, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

Rated 5 out of 5 stars

Great team

Great team! All the support needed been provided right away and all the questions answered. Highly recommend!

July 21, 2023
Unprompted review
Insite logo

Reply from Insite

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our training. Your success and satisfaction are what we strive for. Best of luck in all your future driving adventures, and remember, we're always here if you need us.

Best wishes,
The HGVC Team

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