Great company Fast reliable service Amanda one of the delivery drivers goes above and beyond absolute credit to the company
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Company details
Written by the company
HGV Direct Ltd was incorporated in October 1984 and we are now in our 40th successful year running. From a family run business, we have grown to become a national supplier and distributor of truck parts and provide reliable solutions to the commercial vehicle industry. We have experience assisting customers with different needs and requirements, so whether you own a small 7.5 tonne vehicle or a HGV, we can get you back on the road with our huge selection of parts. Our ethos is Genuine parts by genuine people. We specialise in truck parts but we also offer them for trailer, agricultural and some light goods vehicles. Along side this our range also includes consumables, fleet management packages, diagnostics,garage equipment, tooling and much much more. There are many ways of ordering to make it easy, fast and efficient for everyone. One way would be via our website "www.hgvdirect.co.uk", this is a next working day service, if goods are in stock, which can be distributed via our couriers worldwide and you can benefit from free delivery on all orders over £50. You can collect parts directly from one of our 19 branches across the UK or you can phone directly or even email in your requests. Our dedicated staff is present to ensure you find all the right parts, tools and consumables swiftly and in a timely manner. So whatever you need, look no further than HGV Direct Ltd.
Contact info
The Elms, Moor Farm Road East, Ashbourne, DE6 1HD, Derbyshire, United Kingdom
- 01335 470 009
- sales@hgvdirect.co.uk
- www.hgvdirect.co.uk
4.7
Excellent
427 reviews
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Reply from HGV Direct
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our next day service exceeded your expectations and that your order arrived right on time. we strive to make the shopping experience as seamless as possible, and it’s incredibly rewarding to know that our efforts resulted in your satisfaction. We’re also glad to hear that you were pleased with the quality of the products and packaging.
Your feedback means a lot to us and motivates our team to continue providing exceptional service. We look forward to serving you again in the future. If you have any questions or need assistance with your next order, please don’t hesitate to reach out.
Reply from HGV Direct
Thank you for your positive feedback! We're thrilled to hear you enjoyed our quick service. Your satisfaction is our priority, and we look forward to serving you again soon. If you have any suggestions or further comments, feel free to share!
Easy ordering and delivery
January 31, 2025
Reply from HGV Direct
Thank you for taking the time to share your positive feedback about your experience with our service! We're delighted to hear that you found the ordering and delivery process easy.
At HGV Direct, we strive to provide a seamless experience for our customers, and your satisfaction is our top priority. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to let us know.
We look forward to serving you again soon!
very good service
January 30, 2025
Reply from HGV Direct
Thank you for your kind words! We're delighted to hear that you had a very good experience with our service. Your satisfaction is our top priority, and we appreciate your support.
If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again!
Reply from HGV Direct
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our team knowledgeable and that your order was dispatched so quickly. We always strive to provide prompt and efficient service, and your feedback reassures us that we’re on the right track.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Easy to use website and fast service
Easy to use website and fast service. Have used previously and will use again.
January 31, 2025
Unprompted review
Reply from HGV Direct
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our website easy to use and that our service was fast and efficient. We appreciate your loyalty and are glad to have you as a repeat customer. We look forward to serving you again in the future!
Reply from HGV Direct
Thank you so much for your kind words! We're thrilled to hear that you were pleased with our service and that we delivered on time. Your satisfaction is our top priority, and your feedback motivates us to keep striving for excellence.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
VOR Trailer Locks
Communication from purchasing was timely and helpful, product was of good quality and arrived on time. Would definitely use again.
January 25, 2025
Reply from HGV Direct
Thank you so much for your wonderful review! We're thrilled to hear that your experience with us was seamless from start to finish. Our team is dedicated to keeping you informed every step of the way, and it sounds like they did a fantastic job keeping you up to date.
We're also glad to know that you were happy with the quality of your product and that it arrived on time as promised. We take pride in our products and our shipping, and it's reassuring to hear that we met your expectations.
We can't thank you enough for choosing us and would be delighted to have the opportunity to serve you again in the future. If you have any other shopping needs, please don't hesitate to reach out!
Excellent service
January 13, 2025
Reply from HGV Direct
Thank you for your kind words! We’re delighted to hear that you had an excellent service experience with us. Your satisfaction is our top priority, and we appreciate your feedback.
If you need anything else or have any questions, please don’t hesitate to reach out. We look forward to serving you again!
best price and quick delivery
the best price on the internet and extremely quick delivery, faultless transaction
January 23, 2025
Reply from HGV Direct
Thank you for your fantastic review! We're thrilled to hear that you found the best price with us and that your delivery was extremely quick. It's our goal to provide a seamless experience, and we're glad to know that your transaction was faultless.
We appreciate your support and look forward to serving you again in the future. If you have any questions or need assistance, feel free to reach out anytime!
Order was dealt with quickly
Order was dealt with quickly. Goods were exactly as described
January 23, 2025
Reply from HGV Direct
Thank you for your positive feedback! We're delighted to hear that your order was processed quickly and that the goods met your expectations. Our team works hard to ensure accurate descriptions and prompt service, so it’s rewarding to know that we succeeded.
If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again!
Quick and simple deal
Quick and simple deal, profestionally delt with, fast delivery, great commication, trusted dealers in HGV accessories, will be dealing with them again. Thank you kindly.
January 3, 2025
Reply from HGV Direct
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us. Our team prides itself on providing quick and professional service, and it's great to know that our efforts in communication and fast delivery met your expectations.
We truly appreciate your trust in us as your go-to dealers for HGV accessories, and we look forward to serving you again in the future. If you have any questions or need further assistance, please don’t hesitate to reach out.
Battery jump starter pack
Easy to order what I needed
Item came well packed.
Well done.
January 20, 2025
Reply from HGV Direct
Thank you for your positive feedback! We're glad to hear that you found the ordering process easy and that your item arrived well packed. Your satisfaction means a lot to us, and we appreciate your support. If you need anything else in the future, don’t hesitate to reach out.
Excellent service
Excellent service. I've used HGV Direct a few times. Website is easy enough to use, Good quality products and are shipped very quickly. HGV Direct is the first place I look too.
January 16, 2025
Reply from HGV Direct
Thank you for taking the time to share your excellent review of our services! We're thrilled to hear that you've had a consistently positive experience with HGV Direct, and that our website has been easy to use for you. We're proud of the quality of our products and our quick shipping times, and it's great to know that these aspects have met your expectations.
We're especially pleased to hear that HGV Direct is the first place you look to for your needs. This means a lot to us, and we're grateful for your loyalty and trust in our company. We'll continue to work hard to ensure that our products and services remain at a high standard, and that we continue to provide the excellent service that you've come to expect from us.
Thank you again for your review, and for choosing HGV Direct. We look forward to serving you again in the future!
Great service, much cheaper than the dealer.
Used the guys at Middlewich a few times to buy parts for my wife’s DAF horsebox and they have always been really helpful and much cheaper than the prices I’ve been quoted from DAF. I will definitely be coming back.
November 1, 2024
Unprompted review
Reply from HGV Direct
Thank you for taking the time to leave us a review! We're glad to hear that you've had a positive experience with our team in Middlewich, and that we've been able to provide you with the right parts for your wife's DAF horsebox at a competitive price. Your loyalty and repeat business mean a lot to us, and we look forward to helping you with any future needs you may have!
Speedy delivery
Transport managers who deal with "I need that yesterday" will appreciate the rapid response from HGV Direct
January 10, 2025
Reply from HGV Direct
Thank you for your feedback! We understand that transport managers often operate under tight deadlines, and we're glad to hear that you appreciate HGV Direct's rapid response service. Our goal is to meet your urgent needs efficiently, ensuring that your operations run smoothly. We look forward to continuing to support you!
Hgv direct brilliant FedEx shit
Kept me informed with the delivery,although federal express were unreliable. I rate your company highly:FedEx are informative but not prompt with delivery's.
January 9, 2025
Reply from HGV Direct
Thank you for your feedback! We're glad to hear that you appreciated our communication regarding your delivery. We strive to keep our customers informed every step of the way. We also understand that delivery issues with FedEx and will raise your concerns. We appreciate your understanding. Your high rating means a lot to us, and we’ll continue working hard to provide excellent service. If you have any further concerns, please don't hesitate to reach out. Thank you again for your support!
Ordered two packs of Bulbs late…
Ordered two packs of Bulbs late afternoon, had delivery by 10.00am next day. Used HGV Direct for the past five years, quality parts and always prompt delivery.
The website is easy to use, Great service
January 8, 2025
Reply from HGV Direct
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with HGV Direct. It's fantastic that your order arrived the very next morning, and we appreciate your loyalty over the past five years. We're committed to providing quality parts and prompt delivery, and it's great to know that our website is easy for you to navigate. Your feedback truly motivates us to keep up the good work. If you need anything else in the future, feel free to reach out. Thanks again for choosing us!
Order process online was very straight…
Order process online was very straight forward.
Courier delivered to incorrect address, no fault of supplier. Notified supplier and was sorted by next day. Very good communication through out process from order to delivery.
January 6, 2025
Reply from HGV Direct
Thank you for taking the time to share your experience with us! We're glad to hear that you found the online order process straightforward. We apologize for the inconvenience caused by the courier delivering to the wrong address, but we're pleased to know that our team was able to resolve the issue promptly. Your kind words about our communication mean a lot to us; we strive to keep our customers informed every step of the way. We appreciate your understanding and look forward to serving you again in the future!
Good product, good service from HGV DIrect, let down by poor choice of courier
The purchase was fine as was the actual service from the actual company . All this was let down by the fact the the chosen courier company delivered to the wrong address. This necessitated a two hour chase around my local neighbourhood tracking down the missing parcel.
January 4, 2025
Reply from HGV Direct
Thank you for sharing your experience with us. We’re glad to hear that your purchase and our service met your expectations; however, we sincerely apologize for the inconvenience caused by the courier's mistake, this is the first we have heard about this. It's frustrating to deal with issues like that, especially after you've made an effort to order from us.
We will certainly address this with our courier to prevent similar situations in the future. If there's anything we can do to assist further or improve your experience, please let us know. Your feedback is invaluable, and we appreciate your understanding.
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