Great company Fast reliable service Amanda one of the delivery drivers goes above and beyond absolute credit to the company
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Company details
Written by the company
HGV Direct Ltd was incorporated in October 1984 and we are now in our 40th successful year running. From a family run business, we have grown to become a national supplier and distributor of truck parts and provide reliable solutions to the commercial vehicle industry. We have experience assisting customers with different needs and requirements, so whether you own a small 7.5 tonne vehicle or a HGV, we can get you back on the road with our huge selection of parts. Our ethos is Genuine parts by genuine people. We specialise in truck parts but we also offer them for trailer, agricultural and some light goods vehicles. Along side this our range also includes consumables, fleet management packages, diagnostics,garage equipment, tooling and much much more. There are many ways of ordering to make it easy, fast and efficient for everyone. One way would be via our website "www.hgvdirect.co.uk", this is a next working day service, if goods are in stock, which can be distributed via our couriers worldwide and you can benefit from free delivery on all orders over £50. You can collect parts directly from one of our 19 branches across the UK or you can phone directly or even email in your requests. Our dedicated staff is present to ensure you find all the right parts, tools and consumables swiftly and in a timely manner. So whatever you need, look no further than HGV Direct Ltd.
Contact info
The Elms, Moor Farm Road East, Ashbourne, DE6 1HD, Derbyshire, United Kingdom
- 01335 470 009
- sales@hgvdirect.co.uk
- www.hgvdirect.co.uk
4.7
Excellent
427 reviews
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HGV Direct
HGV Direct delivered super fast and all items correct as ordered. First class service and would use again without hesitation.
March 11, 2025
Reply from HGV Direct
Thank you for your wonderful review! We're delighted to hear that you had a great experience with HGV Direct and that your order was delivered quickly and accurately. Providing first-class service is our top priority, and your feedback motivates us to keep up the good work. We look forward to serving you again in the future!
Excellent product good value
March 11, 2025
Reply from HGV Direct
Thank you for your positive feedback! We're thrilled to hear that you find our product to be excellent and a great value. Your satisfaction is our priority, and we appreciate your support. If you have any questions or need assistance, feel free to reach out. We look forward to serving you again!
it was really great
March 10, 2025
Reply from HGV Direct
Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it’s always rewarding to know that our efforts are appreciated.
If there's anything else we can do for you or if you have any suggestions, please don't hesitate to reach out. We look forward to serving you again soon!
Reply from HGV Direct
Thank you for your wonderful review! We're delighted to hear that you found our ordering process easy and that you were pleased with the price and delivery speed. Your satisfaction means a lot to us! If you need anything else, don’t hesitate to reach out. We look forward to serving you again!
Delivery driver
Used to have a lovely man from the middlewich depot come and deliver our parts and he was always chatty and friendly but last few deliveries we have had another delivery guy who doesn’t speak and just throws the parts onto the floor and leaves.
I did ring up the head office to requested the original delivery drive but was informed that he has left the business which we are disappointed at as he always brightened our day.
March 5, 2025
Unprompted review
Reply from HGV Direct
Thank you for taking the time to share your feedback with us. We truly appreciate your comments about your previous delivery experience, and we're glad to hear that our former driver made such a positive impression on you. We understand how important these interactions can be and are sorry to hear that your recent experiences have not met those standards.
Providing friendly and attentive service is a priority for us, and we will be sure to address your concerns with our delivery team. We want to make sure each delivery is a pleasant experience for our customers.
If there’s anything specific you would like to discuss further or if there are ways we can improve your experience moving forward, please don’t hesitate to reach out. Your satisfaction is important to us, and we value your business. Thank you for your understanding.
Reply from HGV Direct
Thank you for your great feedback! We're delighted to hear that your item arrived quickly and as described. We strive to provide the best service possible, and your satisfaction means a lot to us. If you need anything else or have any questions, feel free to reach out.
HGV Direct
I have ordered from HGV Direct several times and had no issues parts are quality and the service is very good
March 7, 2025
Unprompted review
Reply from HGV Direct
Thank you so much for taking the time to share your positive experience with HGV Direct! We’re thrilled to hear that you’ve had consistent satisfaction with our parts and services. Your feedback means a lot to us and reinforces our commitment to providing quality products and excellent customer support.
If you ever need assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again!
good product but not quite an efficient…
good product but not quite an efficient service as lost a point/star for a 2 day delivery when it was supposed to be next day so had to change arrangements for delivery to forestry sites
February 27, 2025
Reply from HGV Direct
Thank you for taking the time to share your feedback with us. We’re glad to hear that you are pleased with the product! However, we sincerely apologise for the inconvenience you experienced with the delivery timing.
We understand how important prompt delivery i and we appreciate your patience in this matter. Your feedback has been noted, and we are actively working to improve our service efficiency to ensure a smoother experience in the future.
If there’s anything we can do to make it right, please don’t hesitate to reach out. We value your business and hope to serve you better next time.
Can't fault anything needed a battery…
Can't fault anything needed a battery booster came couple of days later when I asked fab helped me out of a jam cheers
February 24, 2025
Reply from HGV Direct
Thank you for your fantastic review! We're so glad to hear that we could help you out of a jam with your battery booster and that everything went smoothly with your order. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience.
If you ever need anything else or have any questions, feel free to reach out. We're here to help!
Quick delivery within a couple of days…
Quick delivery within a couple of days of ordering, great service
February 24, 2025
Reply from HGV Direct
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you received your order quickly and found our service to be great. Our team works hard to ensure prompt delivery and excellent customer service, so your feedback means a lot to us.
If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Dealt with Mark on Monday 3rd March…
Dealt with Mark on Monday 3rd March 2025.
He is a credit to the the company.
Very friendly, knowledgeable and helpful. He personally seen my order of rear brake disks through to posting and payment.
Thanks Mark.
Ps I won't forget the postcard.
March 3, 2025
Unprompted review
Reply from HGV Direct
Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that Mark provided you with such exemplary service. We’re glad his efforts made a difference in your experience with your rear brake disks order.
Your acknowledgment means a lot to us, and we will make sure to pass along your feedback to Mark. We look forward to serving you again in the future.
Next day delivery took a week to get to…
Next day delivery took a week to get to me.
February 20, 2025
Reply from HGV Direct
Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you experienced with the delay in your delivery. Our goal is to provide timely service, and we’re sorry to hear that we fell short in this instance.
Please be assured that we are looking into what caused the delay as it took 3 working days, to ensure it doesn’t happen again in the future. If you have any further concerns or need assistance, please feel free to reach out to our customer service team. We're here to help!
Great product
Item easyto order,easy to navigate the site
Item arrived in double quick time
Very pleased with the spil kit
February 20, 2025
Reply from HGV Direct
Thank you for your positive feedback! We're glad to hear that you found our site easy to navigate and that your order arrived quickly. It's great to know that you are pleased with the spill kit. If you have any further questions or need assistance, feel free to reach out!
Reply from HGV Direct
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you are happy with the quality of our parts and tools, as well as our quick delivery service.
Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best products and services possible. If you ever have any questions or need further assistance, please don't hesitate to reach out.
Thanks again for your support, and we look forward to serving you in the future!
Quick response to my query and very…
Quick response to my query and very quick delivery. Thank you.
February 14, 2025
Reply from HGV Direct
Thank you for your positive feedback! We're glad to hear that you received a quick response to your query and that your delivery was fast.
Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If you have any more questions or need further assistance, feel free to reach out anytime!
Thanks again for your support!
The service was brilliant,no hassle to…
The service was brilliant,no hassle to go on the website I purchased seat covers and the quality is very good first class
February 15, 2025
Reply from HGV Direct
Thank you for your fantastic feedback! We're delighted to hear that you found our service brilliant and that purchasing seat covers from our website was a hassle-free experience.
We're committed to providing top-quality products, and it's great to know that you are satisfied with the quality of the seat covers. Your support means a lot to us!
If you have any other questions or need assistance in the future, please don’t hesitate to reach out.
Thanks again for your kind words!
All items in stock & fast delivery.
February 12, 2025
Reply from HGV Direct
Thank you for your positive feedback! We're thrilled to hear that all items were in stock and that you received fast delivery.
We strive to keep our inventory well-stocked and ensure a quick shipping process, so it’s great to know we hit the mark for you. If you have any other questions or need assistance, feel free to reach out.
Thanks for choosing us!
Great Service
February 12, 2025
Reply from HGV Direct
Thank you for your kind words! We’re delighted to hear that you had a great service experience with us.
Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. If there’s anything more we can do for you or if you have any questions, please don’t hesitate to get in touch.
Thanks for being a valued customer!
No reaction on your email when you want…
No reaction on your email when you want to send something back. Bit sad
February 12, 2025
Reply from HGV Direct
Thank you for reaching out and sharing your feedback. I have followed this up with our team and can confirm that once they had received your email about the return they did email back asking for the details so that they could issue the returns documents etc but with no response. The item was just shipped back to us and again they responded by email to inform you of the refund transaction made. Unsure why you didn't receive these emails as they were sent back on the links you originally sent us. if you need any further communication please feel free to give the team a call.
Good company with fast delivery
February 10, 2025
Reply from HGV Direct
Thank you for your wonderful feedback! We’re thrilled to hear that you consider us a good company and appreciate our fast delivery service.
We strive to provide our customers with the best possible experience, and your support means a lot to us. If you have any further questions or need assistance, please don’t hesitate to reach out.
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