Great company Fast reliable service Amanda one of the delivery drivers goes above and beyond absolute credit to the company
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Company details
Written by the company
HGV Direct Ltd was incorporated in October 1984 and we are now in our 40th successful year running. From a family run business, we have grown to become a national supplier and distributor of truck parts and provide reliable solutions to the commercial vehicle industry. We have experience assisting customers with different needs and requirements, so whether you own a small 7.5 tonne vehicle or a HGV, we can get you back on the road with our huge selection of parts. Our ethos is Genuine parts by genuine people. We specialise in truck parts but we also offer them for trailer, agricultural and some light goods vehicles. Along side this our range also includes consumables, fleet management packages, diagnostics,garage equipment, tooling and much much more. There are many ways of ordering to make it easy, fast and efficient for everyone. One way would be via our website "www.hgvdirect.co.uk", this is a next working day service, if goods are in stock, which can be distributed via our couriers worldwide and you can benefit from free delivery on all orders over £50. You can collect parts directly from one of our 19 branches across the UK or you can phone directly or even email in your requests. Our dedicated staff is present to ensure you find all the right parts, tools and consumables swiftly and in a timely manner. So whatever you need, look no further than HGV Direct Ltd.
Contact info
The Elms, Moor Farm Road East, Ashbourne, DE6 1HD, Derbyshire, United Kingdom
- 01335 470 009
- sales@hgvdirect.co.uk
- www.hgvdirect.co.uk
4.7
Excellent
427 reviews
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Reply from HGV Direct
Thank you so much for your kind words! We're thrilled to hear that you were satisfied with our quick delivery and the product you received. Your feedback means a lot to us and motivates our team to maintain the high standards we strive for.
If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again soon!
Reply from HGV Direct
Thank you for taking the time to leave such a positive review! We're delighted to hear that you found our ordering process easy and that you felt you received great value for your money. Quick delivery is something we prioritize, and it's wonderful to know that we met your expectations.
Ordered and delivered within 24 hours
Ordered and delivered within 24 hours
Excellent service.
April 14, 2025
Reply from HGV Direct
Thank you for your fantastic review! We're thrilled to hear that your order was delivered within 24 hours and that you were pleased with our service. Speed and excellence are our top priorities, and your feedback reaffirms our efforts.
If you need anything else or have any questions in the future, please feel free to reach out. We look forward to serving you again soon!
Reply from HGV Direct
Thank you for your positive feedback! We're glad to hear that you found our products to be of good quality at reasonable prices. We aim to offer great value to our customers, and your satisfaction is our priority. If you have any questions or need assistance, feel free to reach out!
Fast delivery
April 9, 2025
Reply from HGV Direct
Thank you for your feedback! We're thrilled to hear that you experienced fast delivery. We strive to provide efficient service, and it's great to know we met your expectations. If you have any other comments or need assistance, please don’t hesitate to reach out!
Reply from HGV Direct
Thank you for your feedback! We're glad to hear that you were satisfied with the packaging and the prompt delivery. Your positive experience is important to us, and we appreciate your support. If you have any further comments or need assistance, feel free to reach out!
Ordering and paying was a breeze
Ordering and paying was a breeze, will use again without hesitation
April 3, 2025
Reply from HGV Direct
Thank you for your fantastic review! We’re so glad to hear that you found the ordering and payment process easy. Your confidence in us means a lot, and we can’t wait to serve you again. If there's anything we can do to enhance your next experience, please let us know. See you again soon!
Reply from HGV Direct
Thank you so much for your wonderful feedback! We're thrilled to hear that you experienced speedy delivery, excellent communication, and are satisfied with our product. Your satisfaction means the world to us, and we’re committed to maintaining these high standards. If you have any questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again soon!
Prompt & efficient
Prompt, well-packaged, and used a reliable carrier, rather than using the cheapest.
April 2, 2025
Reply from HGV Direct
Thank you for your kind words! We’re delighted to hear that you appreciated our prompt service and careful packaging. We believe that using a reliable carrier is essential for ensuring that our products arrive safely and on time. Your feedback motivates us to continue providing the best experience possible. If there’s anything else we can do for you, please let us know. We hope to serve you again soon!
Reply from HGV Direct
Thank you for your positive feedback! We're thrilled to hear that you found our delivery to be fast and our products reasonably priced. We strive to provide the best experience for our customers, and your satisfaction is our top priority. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again!
Reply from HGV Direct
Thank you so much for your kind words! We're thrilled to hear that you've consistently had great experiences with our service. Your satisfaction is our top priority, and we look forward to serving you again soon! If you have any specific feedback or suggestions, feel free to share.
Did exactly what they said they would, perfect!
Spoke to customer service who confirmed stock levels, ordered the product online and it came exactly when they said it would.
Sounds simple, but I appreciate when company's can do the basics well. Would use them again
March 25, 2025
Reply from HGV Direct
Thank you so much for your kind review! We're thrilled to hear that your experience with our customer service and order process was smooth and that your product arrived as promised. We always strive to deliver excellent service and appreciate your recognition of our efforts. We look forward to serving you again in the future!
Very good company to deal with
Very good company to deal with, great choice of products, good prices and fast delivery, also excellent communications, cant fault them, keep up the great work.
March 18, 2025
Reply from HGV Direct
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with our company. Your kind words about our product selection, pricing, fast delivery, and communication truly mean a lot to us.
We strive to provide the best service possible, and it's rewarding to know that our efforts are appreciated. We’ll continue to work hard to maintain these high standards.
Thank you for your support, and we look forward to serving you again soon!
Reply from HGV Direct
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we look forward to serving you again in the future! If you have any further feedback or suggestions, please don't hesitate to reach out.
No issues Turned up on time
March 18, 2025
Reply from HGV Direct
Thank you for taking the time to leave a review! We're glad to hear that our service met your expectations and that we arrived on time. If you have any further feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your support!
Reply from HGV Direct
Thank you so much for your feedback! We’re thrilled to hear that you found our service to be very professional. It’s our goal to provide the highest level of service to all our customers, and your kind words are a wonderful affirmation of our efforts.
If you have any further comments or if there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again!
The expected delivery was delayed for…
The expected delivery was delayed for whatever reason by the supplier. However, an email to the sales team, resolved the problem. The order arrived 7 days after being placed.
March 17, 2025
Reply from HGV Direct
Thank you for taking the time to leave your feedback regarding your recent experience with us. We apologise for the delay in the delivery of your order and understand how frustrating this can be. We're glad to hear that our sales team was able to assist you in resolving the issue swiftly.
Your patience and understanding are truly appreciated, and we aim to improve our processes to provide a more seamless experience in the future. If you have any further concerns or need assistance with anything else, please feel free to reach out.
Thank you for choosing us, and we look forward to serving you again soon!
Good company to deal with followed up…
Good company to deal with followed up with an email to make sure goods were delivered ok and I was satisfied
Highly recommend using them
March 14, 2025
Reply from HGV Direct
Thank you for your kind words! We're delighted to hear that you had a positive experience with us and appreciated our follow-up. Your satisfaction is very important to us, and it’s wonderful to know you would recommend us. We look forward to serving you again in the future!
Reply from HGV Direct
Thank you so much for your positive feedback! We're thrilled to hear that you are satisfied with the speed of delivery and the quality of the product. Your satisfaction is our priority, and we look forward to serving you again in the future!
Reply from HGV Direct
Thank you for your succinct feedback! We're glad to hear that the process was smooth from browsing to receiving your order. If you have any questions or need assistance in the future, don’t hesitate to reach out. Happy to have you as a customer!
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