Great company Fast reliable service Amanda one of the delivery drivers goes above and beyond absolute credit to the company
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Outstanding company had a bad year with customers not paying and my mental health Totally understand my situation couldn’t ask for a more understanding company in a hard situation I spoke with Ma... See more
Company replied
Amazing! The whole team have been really helpful from me mi-ordering the goods i needed and so helping me return and sort the correct goods to finding out information from Manufacturers to make sure... See more
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Durite's Booster pack 12 24v 42000mah DUR0-649-40 though light in size and weight pack's a big punch, top peace of kit passed our extreme testing and given the Black-Feather award very few products a... See more
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Company details
Written by the company
HGV Direct Ltd was incorporated in October 1984 and we are now in our 40th successful year running. From a family run business, we have grown to become a national supplier and distributor of truck parts and provide reliable solutions to the commercial vehicle industry. We have experience assisting customers with different needs and requirements, so whether you own a small 7.5 tonne vehicle or a HGV, we can get you back on the road with our huge selection of parts. Our ethos is Genuine parts by genuine people. We specialise in truck parts but we also offer them for trailer, agricultural and some light goods vehicles. Along side this our range also includes consumables, fleet management packages, diagnostics,garage equipment, tooling and much much more. There are many ways of ordering to make it easy, fast and efficient for everyone. One way would be via our website "www.hgvdirect.co.uk", this is a next working day service, if goods are in stock, which can be distributed via our couriers worldwide and you can benefit from free delivery on all orders over £50. You can collect parts directly from one of our 19 branches across the UK or you can phone directly or even email in your requests. Our dedicated staff is present to ensure you find all the right parts, tools and consumables swiftly and in a timely manner. So whatever you need, look no further than HGV Direct Ltd.
Contact info
The Elms, Moor Farm Road East, Ashbourne, DE6 1HD, Derbyshire, United Kingdom
- 01335 470 009
- sales@hgvdirect.co.uk
- www.hgvdirect.co.uk
4.7
Excellent
427 reviews
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Quick and efficient delivery
Quick and efficient delivery! Easy to order and product as described!
September 23, 2024
Reply from HGV Direct
Thank you for your positive feedback! We're thrilled to hear that you had a quick and efficient delivery experience and found the ordering process easy. It's great to know that the product met your expectations. We appreciate your support and look forward to serving you again!
Great prices with next day delivery by…
Great prices with next day delivery by fed ex
Most helpful finding my parts
September 21, 2024
Reply from HGV Direct
Thank you for your kind words! We're glad to hear that you found our prices to be great and that our next-day delivery through FedEx met your expectations. It's wonderful to know that our team was able to assist you in finding the parts you needed. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again soon!
Reply from HGV Direct
Thank you for your positive feedback! We're thrilled to hear that you experienced excellent service and speedy delivery. Your satisfaction is our top priority, and we appreciate your support. If you have any further comments or need assistance, feel free to reach out. We look forward to serving you again!
Reply from HGV Direct
Thank you for your feedback! We're glad to hear that your order arrived quickly. We apologize for the lack of installation instructions and appreciate you bringing this to our attention. We have now put a downloadable document onto that part on the website.
Reply from HGV Direct
Thank you for your enthusiastic feedback! We're thrilled to hear that you experienced unbelievable and cracking service. Our team works hard to provide the best experience possible, and it's rewarding to know that we met your expectations. If there's anything else you'd like to share or any way we can assist you further, please don't hesitate to reach out!
Reply from HGV Direct
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our team friendly on the phone. We believe that a warm and welcoming approach makes a big difference, and it's great to know that it resonated with you.
If there's anything else we can assist you with, or if you have further feedback, please don't hesitate to reach out. We're always here to help!
Thanks again for your kind words, and we look forward to speaking with you again soon!
Excellent service !
September 18, 2024
Reply from HGV Direct
Thank you! It's always great to hear that you've had an excellent service experience. If there's anything specific you’d like to share about your experience or any particular aspects that stood out to you, feel free to let us know! Your feedback is valuable.
So Helpfull
Nothing is too much trouble for the staff at hgv direct & they always have a smile.
September 24, 2024
Reply from HGV Direct
It’s wonderful to hear that the staff at HGV Direct consistently provide excellent service with a smile! It makes all the difference when you know you can rely on a helpful team that goes above and beyond. Thank you for sharing your positive experience, and we hope you continue to enjoy great service in the future!
Great lads great service
The lads at the Alfreton branch I use are brill nothing is ever to much trouble and always try there best on price I always have a laugh with them especially the ginger one I don’t even ring round for prices anymore because the service there is great
September 24, 2024
Reply from HGV Direct
It's fantastic to hear such positive feedback about the team at the Alfreton branch! It sounds like they’ve built a great rapport with you, and it’s wonderful that their friendly service and willingness to help make your experience enjoyable. We’re glad you’ve found a place where you can rely on great prices and a few laughs along the way. Thank you for sharing your experience, and we look forward to seeing you again soon!
Reply from HGV Direct
Thank you for your kind words! We're delighted to hear that you had a positive experience at our Leeds branch. Providing honest service, quick delivery, and a friendly, helpful team is our goal, and it's great to know we met your expectations. We appreciate your support and look forward to assisting you again in the future!
Great service as always
September 24, 2024
Reply from HGV Direct
Thank you for your wonderful feedback! We're thrilled to hear that you consistently enjoy great service. Our team works hard to provide the best experience possible, and your support means a lot to us. We look forward to serving you again soon!
Reply from HGV Direct
Thank you for your feedback! We're glad to hear you found our team very helpful. Your satisfaction is our priority, and we appreciate your support. If you need any further assistance or have any questions, please don't hesitate to reach out!
Very helpful and on the doorstep.
September 24, 2024
Reply from HGV Direct
It sounds like you have a great local resource! Having helpful staff nearby can make a significant difference, whether you need assistance or just quick access to products. If you ever have specific experiences or moments of exceptional service you'd like to share, feel free to do so. Your feedback is valuable!
bought lifetimewarranty batteries and…
bought lifetimewarranty batteries and after returned them for the first replacement , I am stuck and accused by a debt to pay them again ....!!????
September 24, 2023
Reply from HGV Direct
Sorry to hear your unsatisfied with the way our Doncaster branch has handled your warranty batteries. On investigation i can see the invoice in question was credited in full. Feel free to discuss this further with our accounts department.
Always friendly on the phone or in…
Always friendly on the phone or in store, always happy to help in my experience. Prices as expected from my point of view as I buy a lot of genuine parts.
August 6, 2024
Reply from HGV Direct
It's wonderful to hear that you've consistently had such positive experiences with the team, both over the phone and in-store! Their friendliness and willingness to help make a big difference in customer satisfaction. Also, it's great that you find the prices reasonable, especially for genuine parts. Thank you for sharing your experience! If there's anything else you'd like to add or any questions you have, just let us know.
Reply from HGV Direct
Thank you for your kind words! We're delighted to hear that you've received perfect service. If there's anything specific you'd like to highlight about your experience or if you have any further questions or needs, feel free to share. Your feedback is always appreciated!
Excellent
Excellent, Zoe at the Birmingham branch and the team been smashing.
Utility Site Solutions
September 20, 2024
Reply from HGV Direct
Thank you for your fantastic feedback! It’s wonderful to hear that Zoe and the team at the Birmingham branch have been doing such an excellent job. Their hard work and dedication to customer satisfaction are truly commendable. If you have any more experiences to share or need assistance, feel free to let us know. We appreciate your support!
I have been using HGV DIRECT for years…
I have been using HGV DIRECT for years and Richard and Sam from the Wellingborough branch know their stuff very helpful well recommended
September 1, 2024
Reply from HGV Direct
Thank you for sharing your positive experience with HGV Direct! We're thrilled to hear that Richard and Sam from the Wellingborough branch have been such a great help to you over the years. Their expertise and dedication to customer service truly make a difference. We appreciate your recommendation and look forward to continuing to serve you! If you have any questions or need assistance, don’t hesitate to reach out.
Reply from HGV Direct
Thank you so much for your kind words! We're delighted to hear that you consistently receive brilliant customer service from us. Our team is dedicated to providing the best possible experience, and your feedback truly motivates us. If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again!
Great company
Outstanding company had a bad year with customers not paying and my mental health
Totally understand my situation couldn’t ask for a more understanding company in a hard situation
I spoke with Martin and he couldn’t do enough to help and always called me to see how I was and how I was getting on
I cannot thank them enough
September 10, 2024
Reply from HGV Direct
Thank you so much for taking the time to share your experience with us. We’re genuinely sorry to hear about the challenges you’ve faced this past year, but we’re glad to know that you felt supported during such a difficult time. Martin is truly dedicated to our customers, and it’s heartening to hear that he provided the help and understanding you needed.
Your kind words mean a lot to us, and we’re here to continue supporting you however we can. If there’s anything else we can do for you, please don’t hesitate to reach out. Thank you for being a valued part of our com
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