Hennah Haywood Law Reviews 

114
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company, noting highly efficient and reliable legal services. Customers frequently praise the dedicated staff for their exceptional professionalism, remarkably helpful attitude, and ability to explain complex matters clearly. People also appreciate the prompt communication, easy-to-use online portals, and constant updates that make property purchases smooth and straightforward. Some reviewers were not happy with the overall service, mentioning unexpected delays and prolonged communication gaps during their respective property purchases. Consumers additionally reported frustration regarding slow responses from the assigned legal team, postal searches, and difficulties in getting timely updates on their active cases.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that staff are professional, organized, and efficient... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently... See more

Customer service

Customers report positive experiences with customer service, highlighting professional, supportive, and... See more

Response time

Customers consistently note positive experiences with response_time. Reviewers frequently highlight that... See more

User experience

People report positive experiences with user experience, highlighting a smooth and manageable process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found Hennah Haywood law excellent. Especially Barwaqo Osman. She always answered the phone. Every action was done with speed. Super friendly & helped calmed me down through a stressful time moving... See more

Rated 5 out of 5 stars

The whole team of Hennah Haywood Law were exceptionally professional and explained all matters plainly in words that could be easily understood as opposed to legal jargon. We dealt with 3 members of... See more

Rated 5 out of 5 stars

Amy was fabulous throughout the whole process. She kept us well informed of everything. She remained professional and chased everything up in a timely manner to complete our purchase well before the... See more

Rated 5 out of 5 stars

We had to urgently get a mortgage and move house before our eviction date and HH Law did everything they could to help us. It was very stressful and was very close in the end, but Alice B, Jessica and... See more


Company details

  1. Law Firm
  2. Conveyancer
  3. Lawyer
  4. Legal Services
  5. Real Estate Attorney

Written by the company

Hennah Haywood Law pride themselves on being an approachable practice providing legal services in England and Wales. The firm’s historical roots date back to 1887, and we have evolved throughout the years to form the practice that we are today. We understand every case is different and are committed to providing accessible legal services, whatever your situation may be. We know that everyone will need access to legal advice during their lifetime and are on hand to support and understand your individual needs. Our eight specialisms include: Police Claims, Clinical Negligence, Wills and Probate, Property Transactions, Landlord and Tenant Law, Personal Injury, Historical Abuse and Criminal.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

114 reviews

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4.5

All reviews

(114)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

I had an excellent experience with my…


I had an excellent experience with my solicitor throughout my property transaction. They were professional, efficient, and kept me informed every step of the way. Buying/selling a home can be stressful, but they made the entire process feel smooth and manageable. Their attention to detail and quick responses gave me complete confidence from start to finish. I would highly recommend their services to anyone needing reliable property legal support. Special thanks to Sehar and her team Josephine, Aina, Huw.

June 2, 2026
Unprompted review
Rated 4 out of 5 stars

Kept informed

After some initial challenges with one individual, who soon after left the business, the rest of the team were great, were easy to contact and the notification system gave reassurance that things were moving forward.

May 1, 2026
Unprompted review
Rated 4 out of 5 stars

Amy and Charlie provided professional…

Amy and Charlie provided professional and efficient service. They stepped in and managed our situation exceptionally well, taking the time to explain all the complicated issues clearly. We are grateful for their expertise and support.

May 22, 2026
Unprompted review
Rated 3 out of 5 stars

I found the experience very slow indeed…

I found the experience very slow indeed despite the fact that the sale of our flat didn't include an estate agent as we knew the buyer and negotiated the sale price ourselves and there was no onward chain as this was a buy to let sale. Hannah Hayward Law didn't seem to be proactive in pushing things along and I at times had to intervene and deal with the buyers request myself. We finally got there after 5 months but not overall impressed with the service we received.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

I recently used HHL for the first time…

I recently used HHL for the first time to support the legal work for my remortgage, following a recommendation from my mortgage broker.

From start to finish, I found the team to be highly professional, knowledgeable, and easy to deal with. I received regular updates throughout the process, and any individual queries or questions I had were answered efficiently and in a timely manner.

The entire process took around 4 weeks, and our goal was to complete the conveyancing by the end of May 2026, which they successfully achieved.

A big thank you to Libby, Rhys, Huw, and the wider team for guiding us through the process and helping everything run smoothly.

I would have no hesitation in recommending HHL to others.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Urgent Mortgage Turnaround

We had to urgently get a mortgage and move house before our eviction date and HH Law did everything they could to help us. It was very stressful and was very close in the end, but Alice B, Jessica and Alice H got us over the line. If I ever need the services of a lawyer again HH Law is who I will contact first and I will recommend them.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Conveyancing is still personal

We used HH Law when we sold our home, and honestly, we couldn’t have asked for better support. Anytime we needed information or had questions, the team replied quickly and explained everything in a way that actually made sense.

Everyone was great, but Kate really stood out. She handled everything with total professionalism and was always friendly, approachable, and easy to deal with - especially over email.

At one point, Newport Council seemed determined to throw every obstacle they could at us, but Kate handled it brilliantly and somehow managed to stay upbeat throughout it all.

A huge thank you to Kate, Najmin, James and everyone at HH Law for supporting us through the whole sale. We genuinely appreciate everything you did for us.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to sincerely thank the…

I would like to sincerely thank the whole team for their excellent work and support throughout the entire process. Everything was handled professionally, clearly, and much faster than I expected.

Communication was always great — every message, question, or concern was answered quickly and respectfully. You could really feel that everyone was doing their best and genuinely cared about achieving the best result.

The whole process went smoothly and without unnecessary stress. I highly recommend this team to anyone looking for reliable and professional solicitors. Thank you again, and I wish you continued success and many happy clients in the future.

Mr. Dmytro Kit

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Phenomenal team

Barwaqo, Kate and Naj where incredible! They were patient and answered all my questions. They were quick to communicate with me and kept me informed of every update at all times.

Usually buying and selling a property can be stressful but the team just made it so easy and simple and did everything so quickly. Would definitely reccomend their services!

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, Responsive & Commercial Service

Great service from Hennah Haywood Law throughout a complex refinance and bridging transaction.

Najmin, Barwaqo and the team were professional, responsive and always willing to help keep the matter progressing smoothly despite tight deadlines and complex lender requirements.

Very good communication throughout and a commercial approach to getting the deal completed. Would definitely recommend and look forward to working together again.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Kate, Naj and Barwaqo are the A-team!

Fantastic solicitors, they made the process of selling and purchasing a home (a combination we've not experienced before) simple to understand and easy to follow progress. We consistently felt communicated with, informed, updated and advised at every step. Kate, Naj and Barwaqo were all amazing and I couldn't have felt more supported by the team.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much Henna haywood law for…

Thank you so much Henna haywood law for making our first property purchase go smoothly and quick! I could highly recommend this firm as they provide an exceptional service. Thank you Alice B. and Rachel and the rest of your team!!! Goodluck and thank you so much

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

SELLERS & FTB BEWARE

SELLERS & FTB BEWARE
If your buyer says they will use this firm, walk away immediately.

Based in East Anglia, we were dumbfounded that our FTB buyers elected to use a conveyancer based in Wales for conveyancing. Recommended by their mortgage advisor, and lured in by apparently low fees, what should have been a simple chain-free transaction of a Probate/Attorney sale and FTB has now, 13 weeks down the line, resulted in us remarketing.

This firm appears to provide no guidance to FTB so our understandably nervous buyers have not received reassurance and guidance and are floundering like injured birds.

There is no one competent for anyone to talk to at this firm. The emails from legal assistants are tokenistic, inflammatory and demonstrate a complete lack of either competence or care.

The company conducted searches by post so that they took over 7 weeks - a useful delaying tactic for them and then refused to engage in enquiry responses "we respond to enquiries in the order they are received to ensure fairness for all clients." despite our turning them in less than 48hours. "Moreover, we will continue towards completion as soon as possible, however, we cannot give a commitment that we will use our reasonable endeavours to exchange" - not best, reasonable. Who wants to deal with anyone who won't even give reasonable endeavours?

With no even suggested dates offered for exchange and our buyer seemingly unable to exert the pressure that might get this transaction moved to someone vaguely competent, we have had to draw a line. Undeserving of one star. Companies like this should not be allowed to practice.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Hennah Haywood…

Excellent service from Hennah Haywood Law throughout my purchase process. Communication was excellent from start to finish and I was always kept updated on progress. I was able to follow the timeline clearly and easily access updates whenever needed, which made the process much less stressful. The team were professional, supportive and efficient throughout. Thank you again for all your help.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fab communication

Had an excellent experience with the firm.
Easy to make contact with and replies were quick, and available to speak to wether it be via phone or email. The online access was also really good too to keep a track of where it was at as well as to upload documents.
Abbie and Humza are a credit to the firm they have been brilliant throughout esp in some very trying times!
Would highly recommend!

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Hennah…

We had a great experience with Hennah Haywood Law during our house purchase. As first-time buyers, we weren’t familiar with the process, but they made everything clear and easy to follow from the very beginning.

They were always kind, approachable, and understanding, taking the time to answer our questions and keep us informed at every stage. Their professionalism and support made what could have been a stressful experience feel much more manageable.

A special thank you to Rachel, Alice B, Alice H, and Jessica for their help and support throughout, it really made a difference.

We’re really grateful for their help and wouldn’t hesitate to recommend them to anyone buying a home.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Hennah…

I had a great experience with Hennah Haywood Law. Sehar Hussain who was managing my case was very professional and supportive. I felt very secure in their care. Aina Gbola steped in whenever needed and gave the best cusomer care and support.

March 10, 2026
Unprompted review

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