WERNS Reviews 

Quick delivery, good service

I do not have the goods I paid for. It says delivered but not to my house Useless customer service for expensive items. Have taken out a case against this company. Useless to contact - no response. DO NOT BUY I do not recommend.

I placed an order for an armchair with this company on 17th August. It is now 4 weeks since I placed this order and despite repeated requests by email asking them to provide information regarding delivery I have still not received the armchair or any tracking information. The only person who seems to work for the customer service department is ‘David’ . He sometimes replies to an email question by asking me a question but never supplies any proof that this armchair is on its way to me and sometimes he doesn’t bother to reply at all. On one occasion his reply, to an email where I stated that I would be seeking a refund from my credit card company, was a laughing emoji! I am now in the process of making a section 75 claim through my credit card company. Don’t order from WERNS they are scammers!

I ordered the gold flying ducky lamp as soon as it came back in stock. It did get delivered, however the delivery times to the UK are pretty unachievable. It said 2-3 days - Mine took 9 days to be delivered and there as a time when DHL said it had delivered the lamp from "Germany to Germany" and Evri hadn't picked it up for a few days.

I did contact customer support and David did respond twice - both times perfectly politely and helpfully.

The package came and the box was damaged - it looked like anti freeze or some.white liquid had been spilt all over it, so I was quite worried about the lamp.

However - the lamp was incredibly well packaged and in perfect condition. The light bulb was also delivered and wasn't damaged either. I absolutely love the lamp - the quality is excellent and the detail is brilliant. It looks far better in person than on the website.

Despite WERNS taking a lot longer to deliver than expected, I'd absolutely order from them again. I got what I wanted and I'm really happy with the quality.

I have never ordered such an expensive lamp unless the staff at WERN hadn’t given me so much help before I placed the order. And once that was done there were some questionmarks that they straightened out before no time. Today, only five workingdays, here it is! A totally wonderful crazy lamp with a matching frame and an enormous vase. Thank you so much

I received an approximate delivery date during my order but nothing arrived during these dates. No DHL tracking number. No response to my three inquiries. They keep the statement that I paid for my item and probably continue selling it to other enthusiasts. Nice business model

Great customer service, quick delivery, products of high quality and super design!

Very happy with my leapard and a good services I would recommend to a friend

Great products and customer support. Recommended!

Despite some difficulties with my order, in the end everything was to our mutual satisfaction. Many thanks to the employee David.
Kind regards

Beautiful product and very professional customer service. Highly recommend.

While my product didn’t quite meet my needs the customer service was AMAZING and I could not recommend more. Will definitely buy from again in the future.

The armchair is exactly like in the picture. The customer service is helpful, quick in replies and honest. The quick shipping is for free. Everything happened like in a dream!

They have nice gift items.
Unfortunately, mine was defective but the company immediately refunded me the money.
Thank you very much anyway

First of all - I wrote several time for a return label because it was offered on their homepage.
But instead I get mails from a certain David who was asking for a photo because one item was broken. I send the photo but instead of sending me a return label get some blabla mail and an offer of discount.
So, I don’t want any discounts just a return label. I do not like the quality of your products and your service just sucks.

Good communication and customer service. Straightforward delivery received safely in Ireland, and the item is great quality too

I was in contact with customer service and received excellent support. I was not satisfied with the item I received, but after reaching out, they offered me great assistance, which led to a positive resolution. I'm now a happy customer.

Special thanks to David for the outstanding service!

Werns has super beautiful 'centerpieces for your home interior.
Also their service is excellent when I unfortunately had to return an ordered article.
110 % Recommendation!

I've been so worried that parcel was lost.trackingl number shown that I received parcel but I don't get anything
I contacted company and it shows that parcel was returned to them.it was confusion with street address.they send parcel to street name 59, which is the house number not a street name. They corrected mistake and I next day revived parcel.Parcel wasn't lost and IAM happy at last