From my initial visit at Evegate, Ashford, Kent....Hannah has been absolutley fantastic. I had a really thorough examination then two weeks later I picked up my hearing aids. She explained how to cle... See more
Location
Switch locationMetford Building (Unit 8), Evegate Business Park, Smeeth, TN25 6SX Ashford, GB
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Hannah Bergin conducted my hearing test and check up at Evegate yesterday. Could not fault anything about the appointment. First class thank you.
If all of the audiologists for Hidden Hearing are to the same standard as Hannah Bergin, who is thoroughly professional, caring and patient and looks after Ashford, then the company is in good hands.... See more
I was recommended Hidden Hearing after a very disappointing experience with the NHS. I have 50% hearing (right side only), and found it increasingly difficult to follow conversations in noisy environm... See more
Company details
Written by the company
Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.
Contact info
Metford Building (Unit 8), Evegate Business Park, Smeeth, TN25 6SX, Ashford, United Kingdom
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Amazing
From my initial visit at Evegate, Ashford, Kent....Hannah has been absolutley fantastic. I had a really thorough examination then two weeks later I picked up my hearing aids. She explained how to clean my hearing aids, download the app onto my phone to control my aids and then gave me a bag of supplies 🙂
My hearing aids were half the price than specsavers and the service given by Hannah was also 110% better. If you are hard of hearing i REALLY can not praise Hidden hearing enough.....Thank you Hannah
Excellent wax removal
I need wax removed from both ears every few months & Ashley always does a great job.
I was recommended Hidden Hearing after a very disappointing experience with the NHS.…
I was recommended Hidden Hearing after a very disappointing experience with the NHS. I have 50% hearing (right side only), and found it increasingly difficult to follow conversations in noisy environments. The standard NHS hearing aids were not much use, so went along to Hearing Hearing (Ashford). My initial experience was exceptional, and my audiologist -Hannah Bergin, thoroughly looked after me, demonstrating both professionalism and friendliness in equal measures. I was fitted with a new hearing aid that actually worked! Since then I have seen Hannah for regular check ups and my hearing has increased as new hearing aid updates, and complimentary devices, become available. I last saw Hannah yesterday, within 24 hours, for technical advice regarding my Remote Mic - again, excellent service. Thank you: 10 out of 10
Hearing Test Review
Hannah Bergin conducted my hearing test and check up at Evegate yesterday. Could not fault anything about the appointment. First class thank you.
Excellent
Professional, knowledgeable, courteous and great customer service
Hidden Hearing Ashford, Kent
If all of the audiologists for Hidden Hearing are to the same standard as Hannah Bergin, who is thoroughly professional, caring and patient and looks after Ashford, then the company is in good hands. Excellent service!
Ashleigh (Ear Car Practitioner)
Ashleigh, at the Smeeth branch, was excellent, her care and overall customer service was second to none. Highly recommended
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