Hidden Hearing - Bath Reviews 137

TrustScore 5 out of 5

4.9

18 St. James's Parade, BA1 1UL BATH, Somerset, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Been a client of Hidden Hearing for 3 years now and I have found the staff to be very professional, knowledgeable and extremely helpful in solving any problems. Andy Collis has been my dispenser and s... See more

Rated 5 out of 5 stars

Both Andy Collis, Hearing Aid Audiologist, and the receptionist (apologies, I forget her name) were lovely and welcoming. I was seen promptly and was given a thorough consultation based upon my answer... See more

Rated 5 out of 5 stars

I had an appointment on Thursday 9th April with Siobhan at Hidden Hearing in Bath. I needed my ears syringed. I haven’t had good experiences with ear syringes in the past so I was a bit nervous to ha... See more

Rated 5 out of 5 stars

Sound (sorry!) advice delivered with empathy. Questions answered clearly and with considerable depth of knowledge. Thoroughly recommend Hidden Hearing and Andy Collis


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.


Contact info

  • 18 St. James's Parade, BA1 1UL, BATH, Somerset, United Kingdom

  • 01225 315444

4.9

Excellent

TrustScore 5 out of 5

137 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

22 May 2026 the first time

I attended the Clinic for the first time for Ear wax removal on 23 May 2026
I received treatment as soon as I arrived. The procedure was "friendly and efficient". I was given a further appointment to remove more stubborn wax. I was offered a free hearing test which I subsequently declined because my hearing had improved.

May 22, 2026
Rated 5 out of 5 stars

Great support from excellent staff

Been a client of Hidden Hearing for 3 years now and I have found the staff to be very professional, knowledgeable and extremely helpful in solving any problems. Andy Collis has been my dispenser and someone who has supported and encouraged me to persevere when I have encountered difficulties. Thank you Andy. Highly recommend.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

My German hearing aid came apart

My German hearing aid came apart. Even through this system is not popular in UK Andy Collins came up with a solution. I am very thankful.
A very good address if you have any problem with hearing devices.
Klaus Matthias

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

I had an appointment on Thursday 9th…

I had an appointment on Thursday 9th April with Siobhan at Hidden Hearing in Bath. I needed my ears syringed. I haven’t had good experiences with ear syringes in the past so I was a bit nervous to have another one. At Hidden Hearing I was amazed at the service and care I received. I will be going there again with no hesitation. I cannot recommend Hidden Hearing enough.
A very satisfied client. Gary Pollard

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service and care

I've been going for 5 years and Andy Collis is exceptional. His care and kindness and professionalism is second to none. He should be training all the Hidden Hearing professionals.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

A very positive experience

I really felt involved in the decision making - this was a 'doing with', not a 'doing to' experience. Andy was reassuring and encouraging. I'm really pleased to have a follow up appointment already arranged for me - it's good to have the after-care taken so seriously.

February 25, 2026
Rated 5 out of 5 stars

HiddenHearing Bath.Ear Wax Treatment

Recently went to Hidden Hearing in Bath.
Dropped in the hope as my ears were blocked up, as a chance that a lady called Siobhan would be available to see me.
I was pleasantly surprised and impressed how painlessthe experience was.
My hearing immediately returned to normal.i hadn’t realised how important it is to have these treatments yearly.And, that you can just drop in to see Siobhan .
It really does make a massive difference.
Pattie.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Hearing test by an expert

Andy is highly experienced and knowledgeable so relieved I met him to test my hearing. He is very thorough in his test routines and communicates the results in an understandable manner. I can't thank him enough for his patience and care in answering all my questions.

January 13, 2026
Rated 5 out of 5 stars

Excellent service

I always look forward to my visits to Hidden Hearing Bath. The waiting room is calm and pleasant, with welcoming staff. Andy Collis ( the audiologist) is a true gentleman. Through the combination of available technology and Andy’s expertise and attention to detail, I can now hear things I thought were lost. I can now listen to the radio and music. The birds are singing again! I have regained confidence in talking to people and in noisy situations.
Nothing is too much trouble for Andy
and his team until you are confident and happy with your new hearing aids. An annual hearing test is also offered.
If you are
Looking for a personal, professional service, I absolutely recommend them.

November 25, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look