Hidden Hearing - CarlisleReviews 

27
TrustScore 4.5 out of 5

4.7

Devonshire Street 4, CA3 8LP Carlisle, England, GB


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Rated 5 out of 5 stars

Customer service is excellent as soon as you walk through the door. Very welcoming with a lovely greeting from Joe. You are at ease at Hidden Hearing. Adam is very professional & does not rush you... See more

Rated 5 out of 5 stars

Have been deaf in one ear for years, and had used a nhs hearing aid with no benefit at all. Visited the hidden hearing shop in Carlisle, the service i got was really good and will have two hearing aid... See more

Rated 5 out of 5 stars

Very welcoming staff, I was even offered a coffee while I waited for my appointment. The gentleman who did my procedure was very professional and explained everything to me in detail. I would recommen... See more

Rated 5 out of 5 stars

it's nice to be greeted with a refreshment, and bisuits. the aoointment wasrelaxing. the lad who carried out the procedures was brilliant. was perfect


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.


Contact info

  • Devonshire Street 4, CA3 8LP, Carlisle, England, United Kingdom

  • 0800 0372 080

4.7

Excellent

TrustScore 4.5 out of 5

27 reviews

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4.7

All reviews

(27)

3,979 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service as usual

The service is 2nd to none, the whole team excel in customer care.
It’s a pleasure on every visit and Adam is so easy to talk to and nothing is too much trouble , it is very obvious that he cares about his clients.
Hidden Hearing are very lucky to have him as an employee .
I would recommend Hidden Hearing to all my friends and family who have hearing loss.

April 29, 2026
Rated 5 out of 5 stars

My mother has just recently passed away…

My mother has just recently passed away but hidden hearing provided her with her aids for five years plus. The support that they provided was second to none there were no pushy upgrades calls they provided what was promised and gave my mother her hearing worry free in her final days. Excellent and trustworthy company

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Customer service is excellent as soon as you walk through the door.
Very welcoming with a lovely greeting from Joe.
You are at ease at Hidden Hearing.
Adam is very professional & does not rush you in any way.
I would give Hidden Hearing 100% & recommend highly

February 6, 2026
Rated 5 out of 5 stars

A great hearing experience.

Very welcoming staff, I was even offered a coffee while I waited for my appointment. The gentleman who did my procedure was very professional and explained everything to me in detail. I would recommend Hidden Hearing to anyone experiencing muffled hearing. I came out of there feeling great and my hearing was fantastic. Many thanks.

November 18, 2025
Rated 5 out of 5 stars

Have been deaf in one ear for years

Have been deaf in one ear for years, and had used a nhs hearing aid with no benefit at all. Visited the hidden hearing shop in Carlisle, the service i got was really good and will have two hearing aids instead of one, I can hear for the first time in years wish i had gone earlier.

September 17, 2025
Rated 4 out of 5 stars

Usually a very good service

My third visit to Hidden Hearing for a hearing test, and I have been very pleased with the past two visits. However, I never had the test because I had a wax build up in one ear. So. A bit of a waste of my time, and especially my partners time. I would have thought they would have recommended a wax test first.

August 7, 2025
Rated 5 out of 5 stars

My first impression was being greeted…

My first impression was being greeted by a lovely gentleman whose name was Joe.
Offered tea which was a lovely gesture.
Then saw Adam who did a very thorough hearing test.
He puts you at ease.
He was very knowledgeable & went through every detail about test.
I would highly recommend Hidden Hidden.
There after care service is excellent

February 28, 2025
Unprompted review
Hidden Hearing - Carlisle logo

Reply from Hidden Hearing - Carlisle

We hope Joe made the tea how you like it - we won't open the debate about milk first or last!

It's great to read that Joe and Adam made you feel welcome in our new Carlisle clinic and that your experience was as it should be, with thorough testing, knowledge and excellent service.

Thank you so much for leaving your review and of course, if we can do anything further, please do let us know.

Kind Regards,

Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

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